Muhamedi S. Kanyeshyamba

+ PROFESSOINAL PROFILE

Competent IT Specialist,well-versed in assisting users with diverse computer system, gaining 6+ years of experience in IT and Network related field, well presented, process excellent oral communication skills, time management skills, Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.

+ PROFSESIONAL EXPERIENCE

06/29/2020 – 12/11/2020 BNY Mellon 500 Grant St Pittsburgh PA, 15219

Desktop Technician

Assists the Help Desk Team to deliver technology support.

Assist with the deployment of new equipment.

Assist with major system upgrades Win 7 to Win 10.

The un-boxing, migration, staging, and set up of all workstations

Assist with software installs (VPN,PComm,Outllook,Teams).

Provide any break-fix support as needed

Experience with SCCM and PC support

Implementing new technologies

Desktop Remote for solving Incidents and Requests

Undertake other projects and duties as assigned.

Windows Upgrade

Active Directory group memberships for end-user file security access

Assist in collecting information for the equipment inventory.

Remote desktop and Bomgar to remote into customer devices for software assistance.

Other duties as assigned

11/13/2019 -01/01/2020 Edward Marc Brands 55 38th St Pittsburgh PA, 15201

IT Help Desk Internship

Assists the Help Desk Team to deliver technology support.

Assist with the deployment of new equipment.

Assist with major system upgrades as needed.

Assist with software installs.

Researching new technologies

Implementing new technologies

Undertake other projects and duties as assigned.

Assist in collecting information for the equipment inventory.

Other duties as assigned

11/13/2017 -11/01/2019 Edward Marc Brands 55 38th St Pittsburgh PA, 15201

Machine Operator

Work with shift leaders to prepare raw inputs for manufacturing

Prepare, assemble, and package handmade food products

Operate and monitor production equipment

Assist Shift Supervisor in coordination of workload

Support the kitchen team in the production of cooked caramel products

Inspect equipment before and after use

Disassemble/assemble and perform minor maintenance on production equipment

Clean equipment and workspace after use; perform wet and/or dry wash-downs of equipment

Assist in finishing and preparing orders for outbound shipping

Maintain effective communication with operators, supervisors, maintenance, and managers

Train other personnel as required

Work Safety – Ensures that all tasks and functions of position are always performed in a safe manner and that all procedures and requirements are properly followed to accomplish assigned tasks

Food Safety/Quality – Responsible for food safety and quality as well as reporting food safety and quality problems to personnel with authority to initiate action

Other production duties as assigned

08/18/2014 – 04/1/2016 MTN Group 55 KN 4 Avenue, Kigali, Rwanda

IT Help Desk

Run reports to determine malfunctions that continue to occur.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install, modify, and repair computer hardware

Updating Drives

Walk customer through problem-solving process.

Respond to email messages for customers seeking help.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Solve Network and Wifi problems.

Maintain daily performance of computer systems.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Clean up computers.

Install computer peripherals for users.

Run diagnostic programs to resolve problems.

7/08/2013 -7/09/2014 KOREA TELECOM KG7 Avenue, Kigali Heights, 7th Floor, Kigali, Rwanda

Fiber Optic Technician

Installations, troubleshooting, and maintaining all fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.

Measuring the signal strength of television, telephone and internet connections to ensure that there is adequate performance.

Install, terminate and test low voltage cables and fiber optic cables.

Performing premises cabling and running fiber optic cables underground and underwater.

+ EDUCATION

2019 – 2021: Slippery Rock University

Currently enrolled 5 Classes left

2017 – 2019: Community College of Allegheny County 3.50

(Studied in IT,Transferred)

2013 – 2015: Tumba College of Technology 3.75

(Associate Degree in IT)

+ Language speaking

English

French

Kinyarwanda

Swahili

American Sign Language

+ ADDITIONAL SKILLS

Computer skills

Extensive computer installation and maintenance experience

Strong familiarity with workstation setup and computer hardware and software applications

Superior skills in repairing peripheral computer equipment such modems printers and scanners

TOMS application (Telecommunication Outside plant Management System)

Web design

Windows applications

Providing technical support on-site or via phone or email

Networking field

Linux and windows Server configuration and troubleshooting

Fiber Optics principles (Splicing, OTDR measurements, Fiber Optic preparation…)

WAN and LAN skills

Configuration of routers and switches.

Electrical & Electronics

Troubleshooting of various electronics devices

Maintenance of various electronics devices

+ Software & Programming Languages

Microsoft (Word, Access, Excel, PowerPoint, SQL Server Management.)

Windows Server 2000,2003 and 2012

Windows 98,7 and 10

Active Directory ADO

Oracle Database

PuTTY

PHP, VB, SQL, MySQL Server, Java, HTML5 and CSS.

Windows,Mac OS, Linux (openSUSE, Red hat and Ubuntu)

ServiceNow

UPS Campuship

AssetTrack

LDAP

+ Certifications

CISCO Certificates 2014

Drivers License

+ References

Eng. Paul Rwabunzi, Sr Production manager (Cell: 817-***-****) Snellville, GA

Answar Daddy, Network Assets Management & Protection Manager in KTRN (Cell: 404-***-****)

Uwase Suleyman, Technician at Scientific Games Corporation 762-***-****)

Lloyd Troy, IT Manager at Edward Marc Brands 412-***-****)

Jason Hayes, Plant Manager at Edward Marc Brands 724-***-****)

Melissa Hughes, Plant Supervisor at Edward Marc Brands 412-***-****)

Evan Coddington, Help Desk Tech at BNY Mellon 412-***-****)

Ghaith Rawagah, Dell Project Manager at BNY Mellon 412-***-****)

824 Perry Hwy apt19 PITTSBURGH PA 15229

(412-****-*** adixst@r.postjobfree.com

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