Desktop Support Engineer

Pramod Sharma

Mobile: +91-900*******

E-Mail: adixqp@r.postjobfree.com

Passionate to be a part of the IT/ System Administration team and contribute to the Helpdesk, Network, Server, Voice & other key IT function domains.

CAREERSUMMARY

IT professional over 5 years of work experience in system administration domain.

A good team player with an ability to coordinate with cross-functional department for smooth flow of IT support within the organization.

An effective communicator, proven strengths in problem solving, coordination and analysis. Enthusiastic to learn and adapt to new challenges and environments. Confidence, patience and perseverance to win challenges.

PROFESIONAL EXPERIENCE

Working with AKC DATA SYSTEMS (INDIA) PVT.LTD. as Tech. Support Engineer, From 21/Jan/2019 To Till at Amity University Gwalior (M.P).

Worked with SRPS FINTECH PVT.LTD. As Senior Software Support Engineer, From 28/Feb/2016 to 21/Jan/2019.

Worked with Value Point Service Pvt. Ltd. Bangalore as System Engineer. From Sep/2015 to January/2016.

Worked with HCL Services Ltd. deputed at corporate office of MCFL (Corporate office and Head Office), UB City Bangalore as a Desktop Support Engineer from 08/December/2014 to Aug/ 2015.

Current ORGANIZATIONAL SCAN

Provide technical support to all the staff member, Computer Labs and End User remote locations.

Troubleshoot PC-related issues by phone, at the desk-side or using remote tools.

Support PC and printer hardware and manage inventories.

Perform PCs builds, install software packages, etc.

3+ years' desktop support experience in an environment of 150+ users

Complete Work on Assigned Tickets.

Configure, troubleshoot and repair hardware.

Basic Knowledge of AD like resetting the password, unlocking the user account, adding user to required group for end users.

Install, test and configure new workstations, peripheral equipment, provide support to the Microsoft products such as Windows 10, MS - Office 365, office 2016.

Basic troubleshooting and escalation of DHCP, DNS, WiFi, VPN and other network issue.

Also assist with on boarding of new users and taking care of inventory management.

Provide LAN (Local Area Network) and WAN (Wide Area Network) Support to remote end Users.

Coordinating with various vendors (Dell & Lenovo) and related team to resolve the hardware issues related to end user laptops.

Mentored and guided L1 Engineer ensuring all were trained and capable of performing assigned duties.

Configure desktop and Laptop Computers for New Users.

Skills

Providing support for MAC software,Printer Installation With Lan Network.

Taking care of AP Device related issues to WIFI.

Giving the admin access, folder access, printer setup and resolving the issue.

Providing Seminar Support VIP User Lab Support For Student.

Hoi,Pro VC Meeting Support With Skype, Zoom, Microsoft Teams Connect to Outer Campus.

McAfee Antivirus Updating and Coordinating with Service Provider.

Coordination With Internet Service Provider With Call and Mail Communication.

Current previous ORGANIZATIONAL SCAN

1)AKC DATA SYSTEMS(INDIA) PVT. LTD. :-

Company Name : AKC DATA SYSTEMS(India) PVT.LTD .

Project Name : Amity University Gwalior (M.P)

Profile Name : Tech Support Engineer

Team Size : 14

Responsibility :

Ensured that all IT process compiled with ITIL best practices addressing all the IT related issue. Day to day job to handle all the system related issue like adding and configuring new workstations and setting up user accounts to provide authorizations, Installing and updating software, OS Patching, Performance monitoring, Update antivirus, Handling incident and request remotely and floor support. Back up and monitor AD. Taking escalation, maintaining resources, productivity, IT assets management.

2)Value Point Systems India Pvt. Ltd :-

Company Name : Value Point Systems India Pvt. Ltd.

Project Name : IT global support.

Profile Name : System Expert

Team Size : 10

Responsibilities :

Address all the IT related issue by using service now tool. Job is to identify case then create incident or service request and revert the user following Tat and fix the issue as per the SLA.

3)HCL Services Ltd

Company Name : HCL Services Ltd.

Client Name : Mangalore Chemicals & Fertilizers Ltd.

Project Name : IMS Delivery

Profile Name : Desktop Support Engineer.

Team Size : 8

Responsibilities :

Working for corporate office and marketing office. Take care of all the Hardware Software Internet, printer network printer, Wi-Fi, proxy server, antivirus server user access, Installation windows through LAN. User back up, share drive access, remote assistance for marketing office and Video conferencing . Additional job to communicate with IT vendors, IT payment and asset management under the higher management of client.

TECHNICAL SKILLS

•Knowledge of ticketing tools (Tefilla maestro and Amizone)

•Software and hardware installation and configuration ( desktop, Laptop, printer and Patching )

•Basic knowledge of switching and routing.

•Windows server 2016, Active directory, WSUS Server.

•Knowledge on MAC System.

•Training Certificate CCNA.

•Training Certificate Server 2016 ( AD, DNS, DHCP) From Udemy.

EDUCATIONAL CREDENTIALS

Degree

Board/University

Year

Percentage

B.E(EC)

Rajiv Gandhi Proudyogiki Vishwavidyalaya

2013

70%

PERSONAL INFORMATION

Name : Pramod Sharma

Father Name : Mansingh Sharma

Date of birth : 20thMay 1991

Language : Hindi and English

Native Place : Gwalior, Madhya Pradesh

Present Address : Bhagat Singh Nagar Bhind Road Gwalior (M.P) 474005.

PERSIONAL INTEREST

Listening Music, Workout in Gym, Playing Cricket.

Date:

Place: Gwalior (M.P) Pramod Sharma

Contact this candidate