Assistant Service Representative

Vian Saeid

Denver, CO

adixqi@r.postjobfree.com

720-***-**** adixqi@r.postjobfree.com

https://www.linkedin.com/in/vian-saeid-a139ba85/

Skills

• Proctor certifications: Prometric, Kryterion, Comira, Castle, WorkKeys, CLEP, DSST, HiSET and TASC, Certiport, TABE, and Accuplacer ATB.

• Knowledge of the SCT Banner system, and four years' experience in an educational testing center.

• Understanding of standardized tests and testing procedures, Cash Net experience, and administration in high stake testing such as MCAT, TOEFL, and PRAXIS.

• Communication, Teamwork, Negotiation and persuasion, Problem solving, Leadership, Organization, Perseverance and motivation

Work Experience

Home Care\ Personal Care

Independence At Home, INC - Lakewood, CO

January 2019 to Present

Lakewood, CO

• Cleanliness, Medical Knowledge, and Patience

• Physical Strength and Stamina, Positivity, Interpersonal Skills, and Attention to Details

• Time Management, Creating a safe and effective environment for the customer

• Health promotion and maintenance, Nursing Skills, Health care administration

• Patient services, Verbal communication, Listening, and Training. Distance Testing Specialist

Community College of Denver - Denver, CO

2017 to Present

Works with faculty to obtain proctoring instructions and passwords, and responsible for engaging, training, and supervision all proctors and employees.

• Responsible to set a schedule for all appointments for the proctor facility and supports the other testing centers with the use of the proctoring system.

• Maintain Academic Testing Center, responsible for keeping the content of the webpages up to date and relevant.

• Administers Pearson Vue, Clep, Comira, Castle, Kryterion, Certiport, Certifior, Crane Institution, Class Testing, WorkKeys Act, DSST, Teas and Critical Thinking, and Hiset&TASC.

• Effectively communicates with students, faculty and staff to help resolve technical issues, and installs approved institutional software as required in accordance with institutional guidelines and standard.

Lab Proctor

CBT - Denver, CO

2013 to Present

Community College of Denver

• Complete routine maintenance of all computers in the labs, and maintain accurate and updated student records

• Check-in candidates and ensure all confidentiality rules are practiced, and Address instances of student misconduct or test security breaches. Assist students with computer related questions.

• Maintain a comfortable, positive and professional test environment, and report equipment problems to the appropriate IT department. Ensure the security of the computer lab Translator

Translation LLC - Denver, CO

2010 to Present

• Assisted families and patients with translator services in Arabic and Kurdish.

• Provided excellent customer service to assigned clients. Front Counter Manager

Community College of Denver - Denver, CO

2015 to 2017

• Maintain customer satisfaction standards, and provide effective and timely communication with staff, students, and faculty.

• Assist students with testing appointments, fees, and permitted testing materials.

• Check in incoming test candidates, and Manage Front Counter Assistants.

• Ensure safety and security of the center by screening visitors. Clerical Assistant I

Community College of Denver - Denver, CO

2010 to 2013

• Front desk customer service specialist for Admissions and Records

• Use SCT Banner to enter and manage student records, and assist international students with the application, enrollment and orientation process.

• Manage daily operations through Microsoft Office and Outlook, Word, Excel, and Power Point. Translator

CO Springs, CO

2005 to 2010

Tech Wise Company/ A&A Languages, LLC

• Assisted families and patients with translator services in Arabic and Kurdish.

• Provided excellent customer service to assigned clients. Clerical Assistant I

Red Rocks Community College - Lakewood, CO

2006 to 2009

CO

Red Rocks Community College

• Customer service representative for Admissions and Records

• Utilize SCT Banner to enter and manage student records

• Assisted students with the application and enrollment process

• Supported student success by providing campus resource information Education

Master of Business Administration in Business Administration Colorado Technical University - Denver, CO

Bachelor of Arts in Hospitality

Metropolitan State University of Denver - Denver, CO Associate of General Studies in General Studies

Community College of Denver - Denver, CO

Associate of Applied Science in Business Technology Community College of Denver - Denver, CO

Certificate

Red Rocks Community College - Lakewood, CO

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