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Customer Care, Project Coordinator, Executive Secretary

Location:
Kochi, Kerala, India
Posted:
December 24, 2020

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Resume:

CURRICULUM VITAE

MUHAMMED YASIR V.M.

Email: adixpu@r.postjobfree.com,

adixpu@r.postjobfree.com

Contact Telephone

****-***** *****

Objective:

Seeking a challenging and rewarding career in the field of Project coordinator/logistics/software/Data Processing Executive Job in a very progressive and professional establishment where I can use my experience for the overall benefit of the organization. With my present qualification and experiences, I am confident of handling any office Project coordinator/logistics/software Data Processing Executive. PERSONAL INFORMATION:

Name : MUHAMMED YASIR V.M.

Nationality : Indian.

Date of Birth : 22nd January 1979.

Marital status : Married.

Religion : Islam.

Language skills:

English : Excellent at English Usage.

Arabic : read / write.

Hindi : read / write/ speak.

Malayalam : read / write / speak (mother tongue).

Driving license : Having valid Indian and Saudi license. EMPLOYMENT SKILLS:

• Developed ability to work in a fast – paced atmosphere.

• Ability to follow instructions well and make decisions in professional manner.

• Maintained excellent customer relations and developed customer support.

• Diplomatically resolved customer’s complaints on as needed basis. Resume’ of . Muhammed Yasir

Page 2 of 5

WORKING EXPERIENCES:

PROFESSIONAL EXPERIENCE (11 YEARS) IN KINGDOM OF SAUDI ARABIA AND (5 YEARS) IN INDIA

Period : April 2008 – July 2017

Company : Modern Décor & Wood Products

Manufacturing Co. (Modecor), Al-Jubail.

Department : Sales & Marketing

Positions : Customer Care Officer

Secretary to Sales Manager (Apr 2008-May 2009)

Company Dammam warehouse Storekeeper.

(Jun – Aug 2014)

Job Profiles:

o Enter customer sales orders in to order processing system accurately and on day of receipt.

o Assist customers with inquiries - to include but not limited to: o Price / Availability / Order Status / Shipment Progress. o Informal quotations - following telephone request or short email. o Ensure incoming telephone calls are answered with minimum delay. o Review all incoming emails on day of receipt and take necessary action to reply or forward to most appropriate person.

o Liaise with Warehouse, Customization, Customer and Carriers to ensure goods shipped on time to meet customer’s deadlines. o Support Finance Department with customer communication relating to AR / Debt issues.

o ISO internal audit team member.

Period : August 2006 to September 2007

Company : Zamil Group Holding Company, Al-Jubail.

Department : Corporate Business Development - Planning & Business Development (CBD – P&BD).

Positions : Secretary / Project coordinator.

Job Profiles:

Resume’ of . Muhammed Yasir

Page 3 of 5

o Draft the letters and receives the replies.

o Discuss issues with other area coordinators and help to meet required target. o Schedule the trips in international level and arrange flight tickets, limousine, and arrange visas for the business trips.

o Hotel booking and room reservation.

o Very good command in computer related works.

o Handling all incoming telephone calls.

o Handling and keeping all incoming and outgoing fax, e-mail correspondence. o Arrange meeting schedules and appointments.

o Maintenance of all office files.

o Maintenance of all internal reports.

o Preparing of minutes of meeting.

o Documentation and various administrative procedures for effective functioning of the organization.

o Keeping day-to-day document status report.

o Maintained excellent customer relations and developed customer support. o Delegated responsibilities to employees to meet company’s expectations. Period : January 2002 to December 2005.

Institute : Softech Computer Education, Ernakulam. Position : Faculty Member.

Job Profiles:

• Conducting theory and practical classes in Dos, Windows, UNIX, C, C++, COBOL, Visual Basic, Oracle, HTML, Dreamweaver, ASP, VBScript, JavaScript, XML and Flash.

Period : December 2000 to December 2001.

Institute : Bharath Sevak Samaj Computer Education, Cochin.

Position : Faculty Trainee.

Job Profiles:

Resume’ of . Muhammed Yasir

Page 4 of 5

• Conducting theory and practical classes in Dos, Windows, UNIX, C, C++, COBOL, Visual Basic and Oracle.

EDUCATIONAL / OTHER QUALIFICATIONS:

Academic : Passed Pre-Degree Course from Calicut

University, Kerala, India in 1996.

: Passed Bachelor of Science (B.Sc)

Botany Degree Course from Calicut

University, Kerala, India in 1999.

Technical : Passed Certificate in Computing (CIC)

from Indira Gandhi National Open

University (IGNOU), New Delhi, India in

2003.

: Passed Post Graduate Diploma Course

in Computer Application (PGDCA) from

Electronics Research and Development

Centre of India (ER&DCI), New Delhi,

India in 2001.

: Passed Post Graduate Diploma Course

in Computer Application (PGDCA) from

Indira Gandhi National Open University

(IGNOU), New Delhi, India in 2005.

SOFTWARE EXPOSURE:

Operating systems : Dos, Windows, and UNIX.

Software Packages : MS Office.

Languages Known : C, C++, and Visual Basic.

ERP : SAP

Resume’ of . Muhammed Yasir

Page 5 of 5

Others : Filing/Editing, Office Procedures, Telephone Skills, Accounting, Business Math, Business

English, Management Skills, Customer Service

Skills.

SOFTWARE DEVELOPMENT:

The “Material Management System” in Cochin Shipyard, India done by using Visual Basic and MS-Access on November, 2000.

This is to certify that the above furnished information is correct and true to the very best of my knowledge.

Place: N. Paravur.

Date: 22nd December, 2020 MUHAMMED YASIR V.M.



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