Kalaipriyan.B

Do no. */*** b*, Anbunagar,

Near Barathiya nagar, Avalapalli road.

Hosur, - 635109 E-MAIL: adixo9@r.postjobfree.com . MOBILE: +91-741*******

OBJECTIVE

Seeking for a challenging position in the organization, which would give me an opportunity to grow both professionally and personally and allow me to utilize my skills and inter-personal skills to meet the desired goal of your organization.

EXPERIENCE

Company Name: ITC Infotech (Jan 2019 – Till date).

Role: Associate IT Consultant

Job Description:

Understanding the new teams existing process, workflow and to interpret the same with CRM application

Validating the CR raised by the L1& L2 team based on the business requirement.

Providing update in meeting regarding the CR and re-occurring issues.

Monitor the overall processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Ensure uniformity in the process understanding at the organization's end. Implementing scrum meetings to process development in order to achieve process Excellency through Quality reviews

Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.

Based on the end marked APK release, verifying the bud fix and flow.

Created data flow diagrams and process flow diagrams to facilitate better system understanding.

Created new custom objects, assigned fields, designed page layouts, custom tabs and updating APEX class, trigger, flow, process builder, batch jobs and Lighting components.

Testing application in the form of BAT (Business Acceptance Testing) and UAT(User Acceptance Testing)

Taking care of deployments through GIT on environment bases.

Addressing go live issue of APK release by interacting with sales force developer in war room bridge and addressing operation team queries related to go live.

Good working knowledge in SalesForce.com reports and dashboards.

Company Name: Concentrix (June 2017 – Jan 2019).

Role: Salesforce Admin/Developer (Data Analyst – CRM)

Job Responsibilities:

Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls

Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the Business requirements

Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.

Proactively discover the underlying business goal and needs.

Worked with cross functional team to understand the new requirements.

Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes

Creating and working on CR (Change Requests such as Configuration of salesforce sales cloud application as per Business requirement)

Conducted Training sessions for End users and New Joiners to the Team

Taking technical interviews for New hires for the team

Projects:

Joint Business Plans: Phase I & II:

Description: VM ware invests $100M+ of Development Funds annually with their top partners. Currently the partner planning process associated with these funds. The process is limited and varies by Geo, Region, countries within Geo/ Region, partner type, and PBM / PMM.

The development fund process is complicated for partners, unclear at a global and corporate level how it is aligned with VMware strategic objectives and requires improvements around maximizing ROI. Funds are allocated on a quarterly basis which results in tactical, short-term focused activities. This is impaired by a globally inconsistent planning process and engagement between partners, PBMs, and PMMs.

Role in the Project:

Updating PBM and PMM on the Partner Account and Enable Partner Eligible for Business Plans (Checkbox) on the Partner Account.

Providing Appropriate Permission to users to enable the Visibility for the Business Plans

Creating and updating Approvals flows. Planning Approval Flow setups

Making changes on the Business Plans

Creating and working Admin/Config, Defect and Enhancement CR’s (Change Requests) raised by Business

Closely work with Business to understand the Requirement and acting as Bridge between business and Development Team

Company Name: Infosys BPO (June 2016 – June 2017).

Role: Salesforce Admin (Sr. Process executive)

Job Description:

Managing Day to Day SFDC queries raised by business users.

Customization of SFDC front end as per Business requirement in Cases Object (classic &Lightning Experience)

Creating/Editing Page layouts, Fields, Dropdown values, Email Templates & Letter Heads (classic &Lightning Experience)

Creating/Editing Assignment Rules (classic &Lightning Experience)

Creating & Managing Queues for cases

Generating Reports & Dash Boards

Managing updates and resolving user experience issue in Web Portal

Working with IT team (Development) to resolve the user experience issue in SFDC

Support “war room support” (immediately after major program launch) as well as ongoing support for implemented functionality

Complete user testing, as required (BAT/UAT) for New functionalities integrated to the system

Managing Product Upgrade Tool Issues in Order management

Troubleshoot on all sales orders and assist to identify and execute various queries raised by business users.

Working with cross functional and IT team to resolve the issue

Handling escalation cases with high priority

Monitoring user’s performance and evaluate all order issues and provide required approvals

Evaluate weekly reports and analyze all continuous improvement in the project

Company Name: Digipact (July 2014 – May 2016).

Designation: Acting anchor (Kantar Media) & Media Analyst

Job Description:

Customizing the picklist fields to the java tool, and modifying the interface based on requirements.

A competent professional with experience in Secondary Research with good exposure in Processing data based on the client demand and delivering optimum quality work to client.

Profile involves research, Tagging and coding of Newspaper/ Magazine articles published in popular newspapers abroad.

Assigned sentiments based on the comments. Media Tagging, analysis and Research, interacting with clients and meet their requirements, Expertise on both online and offline projects of Kantar Media like Auto (UK, US, India, Language Articles).

KEY SKILLS

Apex-Trigger

Testing framework

Apex Classes

Understanding of Loops with SOQLs

Visualforce Pages

JavaScript and Ajax in VF-pages

Handling SFDC user management queries

Trained on Salesforce.com Administrator (Configuration, Customization).

Knowledge on how to deal with customer Stakeholders and client regarding sales and service queries

Eagerly learning about SFDC Development roles and responsibilities

Working experience with tools Such as GIT, Jira, workbench, Dataloader etc.

EDUCATION

2017– 2019 (perusing)

Master of Science–Information Technology – 62%

Distance education at Periyar University, Salem

2011– 2014

Bachelor of Science–Information Technology – 6.9(CGPA)

Er.PerumalManimekalai College of engineering

Affiliated with Anna University (Chennai), Hosur

2008 -2010

Higher Secondary Education XII Standard – 53%

Swathy Mat, Hr, Sec School, Hosur.

2007-2008

Secondary School Education X Standard – 75%

Guru Dronacharya School of excellence, Hosur.

PERSONAL STRENGTH:

Positive thinker and a quick learner

A Very Low Threshold for Stress Tolerance

Can manage individual tasks and a team player.

Ready to learn new technology and updates

I do hereby confirm that the information given in this form is true to the best of my knowledge and belief.

Place :

Date : (B.KALAIPRIYAN)

Contact this candidate