Anne Shields, PMP

adixmy@r.postjobfree.com LinkedIn.com/in/sheildsanne

253-***-**** Bonney Lake, WA

Results-oriented healthcare professional with over 20 years of leadership experience in clinical practice, business operations, marketing, and project management. Well-versed liaison and business leader who applies a multifaceted approach to continuously increase productivity across internal teams bridging the gap between consumer and business.

AREAS OF EXPERTISE

●Product management

●Practice management software

●Electronic medical records

●Office 365

●PowerPoint, Excel, Visio

●Cost reduction & budgeting

●Workflow execution

●Google Analytics

●Change management

●Salesforce

●QDPM

●Asana

●Website administration

●Content development

●Client support

●Log Me In Rescue

●HIPAA & OSHA

ACCOMPLISHMENTS

●Identified over $100K in company savings through cost-effective streamlining initiatives

●Streamlined workflows to maintain under budget and increase revenue while consistently maintaining increased responsibilities

●Crafted marketing strategies to keep client services at the top of the market

●Strategized key stakeholder goals and objectives to meet and exceed the expectations of key executives

●Cross-trained multiple staff to enhance the customer experience and improve the overall efficiency and competency of the team

●Revised brand messaging and marketing strategy to target specific consumer needs resulting in a 50% increase in sales

PROFESSIONAL EXPERIENCE

Panda Dental Software Inc, Bellevue, WA Jan 2008 – Present

Vice President

●Manages and drives cross-functional teams to achieve business objectives

●Automates processes across the business using lean tools

●Streamlines change management

●Identifies workflow risks and opportunities through interfacing with customers and communicating with stakeholders

●Develops business and marketing strategies through the alignment of leadership vision and customer expectations

●Coordinates communication between internal business stakeholders, software developers, and customers

●Formalized a tiered ticketing system to track customer feedback improving end-user experiences

●Created training curriculum, online video courses, and customer onboarding process

●Created best practices documentation for support staff

●Management of staff including hiring, training, mentoring, and coaching

●Developed marketing content and maintains customer-facing blog

●Executes all web, email, social media, advertising, and promotional campaigns

●Extracts and leverage data from market research to gain effective solutions

Pacific Northwest Periodontics, Seattle, WA Jun 1993 – Jan 2008

Practice Manager/ Lead Surgical Assistant

●Optimized practice workflow and team cohesiveness streamlining strategy and reducing redundancy

●Refined and reorganized effectiveness of work through cross-training in both clinical and administrative aspects of the practice acting as a liaison between the clinical and administrative team

●Increased practice production by over 300% utilizing schedule redundancy reduction tactics

●Specialized in case presentation and treatment coordination to increase practice production

●Enhanced communications between patients, clinicians, and doctors to improve patient care

●Implemented efficiency of processes and procedures, managing change to create smooth transitions

●Hired and trained new team members

Other Tools and Systems

●Marketing tools: Kajabi, Brand Development, Click Funnels, Mail Chimp

●Other: Type Form, Video Editing (Camtasia), QuickBooks, Word Press

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