Human Resources

MARLON B. SMITH

*** ***** **** ********, ********* 71027 – 318-***-****

***********@*****.*** or **************@*****.***

My objective is to use my management, leadership, recruiting and training skills to enhance your organization. I will focus on employee engagement, increasing customer satisfaction, revenues and profits by using effective communication to improve employee/management relationships; thereby positively modifying behaviors, productivity, decreasing turnover and limiting litigation through the Human Resources functions. Making and keeping a positive connection with the community is my passion.

EXPERIENCE

07/11/2019 – present

HR ANALYST III

CITY OF SHREVEPORT

Responsible for identifying and assisting in resolving HR related issues, ensuring these adhere to the City of Shreveport policy and objectives. I analyze and evaluate data in reports, feeding back the findings to relevant employees and managers and advising on changes and improvements. I anticipate, address and support resolution of policy and procedural issues and inquiries. I interpret and apply rules and guidelines and ensure compliance with all applicable federal state and local laws and regulations and civil service rules and policies. I am responsible for training supervisors and employees on customer service, harassment, ethics and discrimination.

04/05/2014 – 07/10/2019

HR MANAGER

LOWE’S HOME IMPROVEMENT

Partnered with the store manager to study market trends and develop short-long term plans that drives employee engagement and retention. I ensured continual business success by identifying developing and leveraging key areas of opportunity and strength with all employees in management staff.

02/04/2013 – 04/05/2014

HUMAN RESOURCES COORDINATOR

TELEPERFORMANCE

Processed employee terminations, employee relations and conducted investigations, resolved payroll issues and processed payroll. Managed leave of absence and was involved in unemployment claims, EEOC claims and workers compensation claims.

11/3/2012 - 01/23/2013

ADMISSIONS OFFICER

AYERS CAREER COLLEGE

Responsible for making educational sales through daily leads, contacted and managed new inquiries and conducted telephone interviews with students who are looking to advance their education. Provided students with information about the college and its programs. Answered questions and conducted group tours of the campus. Gathered student personal information and completed enrollment agreement packages.

6/28/2012 - 11/29/2012

ADMINISTRATIVE ASSISTANT

EXTERRAN ENERGY

Provided basic clerical and administrative support to a group of gas and all professionals. Composed correspondence, memos, letters and maintain gas and or records. Provided technical and clerical assistance in the field including employee time keeping, filing, copying, taking messages and updating the project changes. Compiled and computed data for routine business refinery reports and conference calls.

12/15/2010 – 05/23/2012

HUMAN RESOURCES GENERALIST

SELECT ENERGY SERVICES

Recruiting, new hire orientations, track all new hire background checks and drug screens and physical agility results. Identified, evaluated and resolved issues of employee relations. Facilitated effective communications to improve team member and supervisor slash MGRR relationship, thereby increasing productivity in the oilfield and decreasing turnover and limiting litigations. Utilized problem solving techniques and generating solutions regarding the Title VII issues, minimize the company's exposure to unemployment and workers compensation liability through management of terminations, coaching and corrective action policies and management of responses to unemployment claims. Was responsible for safety training and awareness.

12/2008 - 12/2010

SR. HR SPECIALIST

SAM’S TOWN CASINO

Responsible for leading all recruiting and staffing efforts for assign vacancies. Ensure all openings are written posted and managed. Built relationships with universities and colleges and attend local job fairs. Ensured all AAP/EEO guidelines are appropriately administered. Achieved timely placement of salary opportunities and ensured recruiting cost do not exceed allocated budget. Compiled data for past and current year training requirements to meet reporting requirements. Forecasted training/employee development costs and budgetary needs.

03/2005 – 12/2008

EMPLOYMENT RECRUITER/TRAINER

DIAMONDJACKS CASINO

Responsible for leading all recruiting and staffing efforts for assign vacancies. Ensure all openings are written posted and managed. Built relationships with universities and colleges and attend local job fairs. Ensured all AAP/EEO guidelines are appropriately administered. Achieved timely placement of salary opportunities and ensured recruiting cost do not exceed allocated budget. Compiled data for past and current year training requirements to meet reporting requirements. Forecasted training/employee development costs and budgetary needs.

12/2004 – 3/2005

HR DIRECTOR’S ADMINISTRATIVE ASSISTANT

DIAMONDJACKS CASINO

Responsible for assisting the director of human resources in staff capacity by a coordinating office services, including recruiting, benefits, employee relations, personnel issues, budget preparation, and control via weekly budget reports, housekeeping, records control, community development, supported the HR team in implementation and maintenance of standard work processes across all HR functions. interface with employees and managers to address human resources issues and questions.

03/2004 – 12/2004

HR CLERK

ISLE OF CAPRI CASINO

Prepare, process, and reviewed applicant/employee files, payroll records for completeness, accuracy, and submission standards. Typed variety of documents in drafts and final form. Proofread materials for correct grammar, spelling, and punctuation. Assisted in processing unemployment verifications. Assisted in administering employees benefit program and activities. Scheduled meetings, sort/distribute mail, and maintain departmental files. Maintained department supplies and process invoice for payment. Supported the recruitment process by mailing applicant notifications. Operated office tools, including computers, specialized softwares, photocopiers, fax machines, and printers. Communicated updates to superiors orally and in writing. Answered routine questions, distributed and explained forms.

04/2003 – 03/2004

SECURITY OFFICER

ISLE OF CAPRI CASINO AND HOTEL

Ensured the safety and protection of casino quests, employees and property in accordance with casino policies and state. Monitored casino operation for compliance with rules, regulations, and laws. Monitored patron activities for signs of cheating or theft. Occasionally made the rounds in the casino floor.

07/2002 – 04/2003

HR REPRESENTATIVE-RECRUITING/TRAINING

HORSESHOE CASINO AND HOTEL

Assisted with recruitment and managed the hiring of new employees. Created job descriptions for open positions. Provided job details.

11/1998 – 07/2002

HR EMPLOYEE RELATIONS SPECIALIST

HORSESHOE CASINO AND HOTEL

Managed employee files, shared company news and events with employees. Explained policies and procedures updates to all employees. Monitored compliance with policies and procedures. Assisted with recruiting new employees. Assisted in the hiring processes. Encouraged employees for advocacy. Managed relationships between employer and management.

02/1997 – 11/1998

ASSISTANT SECURITY SHIFT SUPERVISOR

HORSESHOE CASINO AND HOTEL

Responsible for reporting safety hazards and effective report writing. Acted as the official proofreader of all written reports for my shift. I was responsible for overseeing the activities of the security shift staff which provided safety and protection for all patrons, employees and company assets while on duty. I provided supervision and assisted in transporting money, chips, tokens and markers. I controlled access to all restricted areas during my shift and reacted to patron and employee incidents and accidents in a professional and timely manner.

EDUCATION

08/1984 – 12/1989

SOUTHERN UNIVERSITY A&M COLLEGE – BA – MASS COMMUNICATIONS

NORTH DESOTO GRIFFINS – HIGH SCHOOL – HIGH SCHOOL DIPLOMA

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