Sales Service

AMRIT PRAKASH

adixjr@r.postjobfree.com, 983-***-****/ 895-***-****, Residence: Sector 63, Noida (India)

https://www.linkedin.com/in/amrit-prakash

Professional Summary

Highly experienced with over 17 years across multiple high stake roles and a dynamic individual with a rich, demonstrated history of outshining targets and achieving operational excellence. Exceptionally skilled in Business Planning, Client Management, Process Reform, Entrepreneurship, Marketing Strategy, and Solution Selling.

Key Skills

Product Manager, Customer Success, Stakeholder Management, Account Management, Strategic Planning, Renewal Business, Operations Lead, Service Delivery. Work History

VIVO COLLABORATIONS PVT. LTD. – Product Director

Noida (09/2020 – Current)

Driving the entire vision and delivery of innovative new products to keep the business relevant and competitive.

Collaborated closely with engineering, production, marketing, and channel teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization.

Conducted market research to identify user need for new products to establish requirements and specifications for existing and new product.

Managed agile product development process and best practices of agile scrum development with lean startup principles from product management point of view.

Developed metrics to assess the success of products and features and determine necessary enhancements.

Driven product launch including working with public relations team, executives, and other product management team members.

Created product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.

WHEEBOX – Associate Vice President, Client Servicing Gurgaon (03/2019 – 08/2020)

Exceeded expectations on quarterly and yearly revenue targets for Annuity Business with enterprise clients worth $800k, grossing 140% achievement.

Headed Client Servicing for entire client portfolio, improved Bi-Annual CSAT rating from 55% to 90%. Led operations team and driven productivity by 50%.

Handled and managed 45+ Large Enterprise and Education clients at client locations Across India and MEA.

Cost reduction by up to 28%, Time Cycle improvement by 2x & 100% Automation of Processes. Client Orientation on Workflow Management, ensured smooth Transitions, Business and Tech Operations.

Implemented OKR structure in the organization, played a key role in CRM execution. DAYA IT SOLUTIONS – Head of Sales and Service Delivery Agra, Lucknow, New Delhi (08/2011- 02/2019)

Profitably managed Retail Sales Outlet for multi-brand hardware, networking products. Touched topline of annual revenue of 6 Crore INR.

Setup and operated Franchise Outlet for “Club Laptop” and “Re-Feel”. Achieved status of consistently Top Performing Franchise across India for 2+ years. Featured in Magazine “Image Franchise” for Fastest Growing Franchise Owner amongst more than 120 outlets.

Provided Business Consultancy Services for setting up multiple stores in co-operation with Master Franchise. Played a key role in setting up 5+ stores independently.

Successfully Managed Authorized Service Outlet for Six brands and efficiently managed Complete Workflow to meet Weekly Performances of 90%+ consistently.

Demonstrated outstanding Customer Service skills, consistently receiving ratings above 95% in client satisfaction surveys.

SKILLS

LEADERSHIP SKILLS

Cross-Functional Supervision

Team Building and Mentoring

Client Relationship

Management and Presentations

Business and IT Planning

Vendor Management

MANAGEMENT SKILLS

Requirement Analysis

ROI Analysis

Costing and Budgeting

Project Scheduling

Testing/ QA/ Rollout/ Support

Strategic Planning

Resource Allocation

Business Continuity

INTERPERSONAL SKILLS

Ability to work in a fast-paced

and complex work environment

across all levels.

Ability to own, lead, invent, and

simplify.

Strong will power, highly self-

motivated, and ability to cope

up with high-pressure scenarios.

Gifted Time Management

skills with Attention to

Detail and Top-Class

Professionalism

Strong Analytical, Observation

and Data Reporting skills.

Commitment to Quality and

Efficiency.

Ability to access the situation

and use present resources to

achieve targets within

constraints.

Zeal to learn every day with new

skills for constant self-reform.

ECHO COMPUTERS PVT. LTD. – Associate Director

Agra (08/2006- 07/2011)

Driven target-oriented sales with Dell India Pvt. Ltd. for Commercial Segment. Created Renewal Business record and achieved 0-60% coverage in 4 years. Achieved never before sales for Servers, Storage and Networking segment.

Managed multiple Corporate and Government accounts for back to back commercial sales. Helped brand achieve the Highest numbers for UP (W) for 2 consecutive years.

Accountable for maintaining key business applications and systems. Partnered with senior leadership to guide short term and long-term Technology Planning. Planned, coordinated, and executed multiple hardware and software upgrades.

Cultivated and Maintained Relationships with IT vendors. Evaluated, monitored and enhanced IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. SCHLUMBERGER ASIA SERVICES PVT. LTD. - Field Specialist Mumbai (06/2004 – 07/2006)

Successfully cleared and topped industry-specific training in central training centers.

Performed critical jobs including traveling to remote oil rigs across Bombay High to conduct jobs using specialized computer software and hardware.

Responsibilities included job planning, tool arrangement from the field, rig co- ordination, planning, pre-checks, regular crew training and motivation, upkeep of all hardware on the rig and regular communication and coordination with base to fulfill all gaps.

HCL INFOSYSTEMS LTD. – FIELD ENGINEER

Agra (06/2003 – 06/2004)

Single-handedly maintained CRM, Customer Relationship with various Govt organizations and managed dedicated support to government clients and banks.

Successfully completed multiple Bank Installations and Deployments.

Handled Complete Logistics and material inflow, outflow and in charge of Agra branch. STRENGTHS

Hands on Technology Professional accustomed to working in Complex, Cross Functional, Project Based environments.

Highly Result Oriented to promote Optimal Performance, Reliability and Security along core business systems. Repeated success directing IT Projects from inception to execution, strategically aligning resources and delegating tasks to achieve on-time, on- budget delivery.

Process Improvement Champion with a history of implementing new procedures and technologies to strengthen Security Posture, Enhance Operational Efficiency and Control Costs.

Displayed Exemplary Management of Technical Support Operations, diligently troubleshooting issues to identify root cause and preventive recurrence. HOBBIES

Passionate about travelling.

Reading

Surfing

Creating Writing

Excellent English

communication and negotiation

skills (written and oral).

Capable of improving

operational efficiency, service

delivery, and information

management across various

lines of business and technology

platforms.

EDUCATION

MASTER OF BUSINESS

ADMINISTRATION (Marketing/IT)

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