ARVIN BARANDINO CAMINA

** ****** ****** ****** * Subdivision Marikina City, Philippines 1800

adix2p@r.postjobfree.com

+639*********

Educational Background

Tertiary

**** – 2004 De La Salle – College of Saint Benilde

Bachelor of Science in Business Administration, Major in Computer

Application

1998 – 2001 De La Salle University

Bachelor of Science in Business Management

Secondary

Class of 1998 Christian Montessori, Incorporated

Primary

Class of 1994 Ateneo Grade School

Work Experience

Jun – Nov 2020 Product Operations Manager for Sports Revenue, Booth and Partners

Currently the country head for prematch pricing in a Daily Fantasy Sports

company. Use data to determine daily product offerings that maximize revenue,

utilize data to identify trends that influence future performance, identify and

implement testing plans to improve product performance. Also help make

business decisions in order to further expand the market and product. SQL and

Tableau tools used for data analysis. Tenure ended November 2020 due to the

client pulling out their off-shore operations in the country.

Oct 2018 – Jun 2020 Business Owner, Reboot Camp Fitness

Sole Proprietor of a weight training gym near a residential area. In charge

of the overall operations of a fitness gym, financial analysis, electrical

monitoring, equipment maintenance, accountant, and social media content

writer, among others; Delegate site monitoring to gym manager.

Apr 2012 – Jun 2018 Shift Manager, Yew Tree Services, Inc.

Reporting directly to the Sportsbook Manager, currently tasked to guide

my Assistant Shift Manager to support Team Leaders in our department

to ensure that proper bookmaking is established, with the right analysis to

determine financial gains in sports odds and handicaps, and settle

fixtures and games to finalize the company’s profitability. Also ensure customer

satisfaction and membership retention are maintained.

Jan 2010 – Dec 2012 Senior Writer and Virtual Marketing Analyst, oDesk.com

Authoring articles (blogs, press releases and social network marketing)

that promote health & fitness, to encourage a better lifestyle for all

demographics; as a Senior Writer, additional tasks include writing eBooks as a Ghost Writer for a reputable fitness personality, and as a proofreader for entry level writers within the team; as a Virtual Marketing Analyst, additional tasks include managing the team's WordPress account, market research into competitors, maintaining email communication with sponsored athletes, daily spreadsheet reports for updates on where the company stands financially, marketing analysis, Social Media Management, manage monthly newsletters, write company official press releases, reporting directly to the company's Marketing Manager, transcription of videos and podcasts. Articles have been uploaded at mag.powertecfitness.com, www.getsixpackabsright.com, www.topfatlosstrainer.com, among others.

Nov 2008 – Nov 2009 Operations Supervisor, Transcom Asia

Primary tasks were to monitor subordinate activities, guiding through their

Work by motivation and empowerment; Secondary tasks were to create

business decisions by organizing with co-supervisors and set our

coverage schedule and shift rotations, scheduling colleagues’ extra tasks,

occasionally leading in Client Conference Calls for daily numbers and

updates.

Jul 2006 – Nov 2008 Operations Supervisor, TeleTech Customer Management Philippines

Auditing and coaching agents on how to handle calls efficiently;

interviewed Tier 2 applicants on its pioneer launch; daily monitoring and

updating agents' daily attendance, bi-weekly salary, current call status

and queue; accept escalation calls from Tier 2 / Initial Escalation Desk

and Application password resets; member of the pioneer launch of

Supervisor Job Model (SJM), which ensures and recognizes better

performing Supervisors within the site; and Supervisor Development

Program (SDP), which was established to develop newly-appointed

supervisors and make their transition easier; was also appointed as

Nesting Supervisor to guide the agents in nesting and assist in their

transition with the product knowledge; generate Log-in/Log-out reports

daily to reinforce agent attendance account-wide at the end of shift.

Jun 2005–Jun 2006 Customer Service Representative, Advanced Contact Solutions

Catered to customer needs across USA, in regards to airline schedule

reservations and flight plan changes; also developed the team's Intranet website; As Interim Team Lead, I monitored the status of all agents in call, and audited calls taken by teammates to improve call quality and handling time.

Personal Background

- Has experience in Customer Service, Technical Support and Sales.- Bilingual (Tagalog and English), with Skills in Microsoft (MS) Visual Basic, MS Visual Interdev, HTML and Java Scripts, MS Excel, MS PowerPoint, MS Word, MS Access, Corel Draw, Corel Photo Paint, Adobe Photoshop, Macromedia Dream Weaver, SQL

- Hobbies and extra-curricular activities include mostly sports, such as Basketball, Weight Training, Running, Boxing, Brazilian Jiu-Jitsu, among others; music, such as Guitars and Drums

References

*Available upon request

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