MACKENZIE WILSTEAD

www.linkedin.com/in/mackenzie-doyle1 Tooele, UT 801-***-**** adix0h@r.postjobfree.com Professional Summary

Skilled Junior Project Manager with over 6 years of experience in dynamic leadership and strategic project planning. Extensive experience in coordinating engineering, procurement, and quality functions, as well as providing superior customer service and client engagement. Continually exceeds expectations by building valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and team members. Skills

Cross-Functional Leadership & People Management

Conflict Resolution & Risk Management

Coordinating Engineering, Procurement & Quality

Team Building & Streamlining Workflow

Process Improvements & Strategic Redesign

Excellent Verbal & Written Communication

Project Management & Business Development

Strategic Sales & Innovative Marketing

Superior Customer Service & Client Engagement

Growing Revenue & Maximizing Profitability

Quality Control & Procurement

Creative Problem Solving & Complex Analysis

Work History

Junior Project Manager 09/2020 to Current

Stadler

Generating new job description with on boarding and training structure platform.

Integrated software structure to increase project deadline efficiency and decrease costs.

Proactively creating and drafting complex documentation that meets contract requirements and customer approval.

Evaluating commercial specifications thru drafting and negotiating contract deliverables

Leveraging crisis management and critical decision-making abilities to drive project success and ensure deliverables.

Continually setting up meetings with project team members to identify risk, opportunities and resolve issues. Project Manager Assistant 04/2019 to 09/2020

Stadler

Serving as the chief representative and acting deputy for the Commercial Project Manager while streamlining operations.

Managing and organizing all customer documentation internally and externally, identifying areas for process improvement.

Providing superior customer service and client engagement and improving processes.

Managing and maintaining 12 competing projects from inception to completion while conducting strategic planning.

Spearheading interdepartmental communication, providing updates and rapid problem resolution.

Collaborating cross-functionally and internally with top-performing project teams to skillfully plan and execute releases.

Utilizing servant leadership to build and lead superb project teams, setting priorities and coordinating work activities.

Skillfully submitting project deliverables and ensuring that they adhere to contract requirements and quality standards. Showroom Consultant 06/2016 to 04/2019

Mountainland Supply

Spearheaded the growth and profitability of the Mountainland Supply Salt Lake branch.

Maintained and surpassed sales goals and achieved 25.5% gross profit, the highest of 10+ showroom staff.

Skillfully maintained customer relations and accurate account details, while developed sales and business relationships.

Supervised all sales and marketing undertakings for customers, suppliers, and builders while increasing revenue by 10%.

Participated in HBA community service board and negotiated free product donations for 2 community service projects.

Collaborated cross-functionally with builders, designers, and homeowners to sell and cross-sell a wide range of products.

Responded promptly to inquiries with accurate pricing, inventory and delivery information while streamlining processes.

Prepared job quotations and submittals, skillfully enhanced personal sales skills and product knowledge to drive growth.

Assisted customers, both by appointment and walk-ins, while utilizing suggestive sales techniques and closing sales.

Continually identified and capitalized on areas for sales operations improvement, increasing customer retention by 25%.

Strategically developed sales and merchandising strategy to attract and appeal to customers, increasing weekly sales 9%. Showroom Inside Sales 07/2014 to 07/2016

Ferguson Enterprises

Accurately updated customer contracts, coordinated deliveries, and answered sales calls with superior customer service.

Independently provided administrative assistance to the Outside Sales team by ensuring the success of the delivery service.

Ensured timely quotations and accurate order processing while fulfilling a variety of administrative functions for the office.

Sourced 200 new sales opportunities through inbound lead follow-up and outbound cold calls and emails to drive revenue.

Understood customer needs and requirements, routed qualified opportunities for further development and sales closure.

Closed $50k in sales and achieved quarterly quotas, researched accounts, identified key players and generated interest.

Maintained and expanded the database of prospects, collaborated with channel partners to build pipeline and close deals.

Demonstrated extensive product knowledge to answer customer questions, greeted customers and created rapport.

Closed deals and processed payments, spearheaded customer follow-up, and developed profitable leads and referrals.

Created personal marketing plans and successfully increased customer satisfaction by 45% and retention by 37%. Education

Capella University – Bachelor of Science in Psychology – 2019 to Present Snow College – Associate of Science in General Sciences – 2014

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