Varen Rajasingham

adiwzw@r.postjobfree.com Mobile: 630-***-**** 1841 Apple Valley Road Bolingbrook, IL 60490 LinkedIn Profile: http://www.linkedin.com/in/varenrajasingham

Project / Program / Portfolio / Product & Customer Success Management

Professional Summary

An Entrepreneurial-minded individual with a proven track record of multiplying revenue growth through customer success.

Areas of Expertise

Project/Program/Portfolio/Product Management (PMP) ● Customer Success Management ● Business Relationship Management ● Service Sales ● ROI Analysis and Advocacy ● Contract Negotiation ● Process Improvement (SixSigma/LEAN) ● Cross-Functional Team Coordination ● Business Analysis ● Service Management (ITIL) ● P&L, Budget and Resource Management ● Operations Management ● Strategic Business Planning

Professional Experience

Senior Project Manager (Consultant) – Ensono (October 2019 – July 2020)

Successfully initiated and led the implementation of 3rd party Billing Automation Engine to replace the end-to-end, manual, CPQ, Mediation, Rating, Billing, Invoicing process for Ensono’s core business of SaaS Cloud & Mainframe information hosting (Snowflake Data-lake), infrastructure management, and invoicing. Led vendor evaluations and recommendations thru research, demos, POCs, negotiations, SoWs, MSA reviews, and on-boarding. Facilitated and led SME collaborations across internally siloed functional teams, sub-system teams (Salesforce, Workday, Service Path, etc.), vendor team, and 3rd party consultants to achieve the common goal within given constraint framework for budget, schedule, scope, quality, and risk.

Senior Project Manager – MAK-SYSTEM International (June 2018 – March 2019)

Managed end-to-end project implementations of the company’s industry-leading products (eProgesa, eTraceline & PHS) that manage the complete life cycle of Blood/Cord-Blood/Stem-Cell donation, RBC/WBC/Plasma fractionation, banking, transportation & transfusion from donation centers to blood banks to transfusion centers and hospitals. Assisted the RFP, SoW review processes and approvals.

Team Lead – Sustaining Engineering & Customer SUCCESS – (June 2014 – June 2018)

Upstream - Growing revenue through driving customers to ultimate success. Intensively engaging with customer programs, aligning their goals with market trends, advocating and driving them to success with optimal resources.

Downstream – Maximizing ROI by converting customer needs and expectations into viable improvement opportunities, prioritizing, funneling them down to product teams, and working closely with cross-functional teams (Internal and Customer) to materialize product improvements. Maintaining customer satisfaction scores (KLAS/NPS) near 80%.

Director of PMO & Services – GE Healthcare IT (January 2005 –June 2014)

Role - Post-sale portfolio/product/project implementation and PMO/Service management thru the product life cycle. Managed programs of all sizes and project managers to implement the company’s industry-leading, primary product (Centricity PACS) at all the high-profile hospitals in the mid-west region. Led a team of senior field service engineers to service the product throughout its life cycle at customer sites aiding continuous EUC implementations, audits, and controls. Worked with the integration of EPIC EMR and the early development of GE Centricity EMR product.

Revenue Growth via Service Sales - Grew implementation revenue from $2.2MM to $4.3MM and service revenue from $9.3MM to $12.1MM (~6% year over year), 100% customer retention rate, and 14% installed base growth rate.

Initiated special programs to continuously identify ever-changing customer needs, market trends, and to perfectly align GEHCIT’s vision with customers’ vision to evolve our product to maintain market superiority.

Cost / Time Optimization – Optimized Total Cost to Serve by continuously recognizing cost-saving opportunities using SixSigma methodology as a tool and executing process/product improvements via the vigorous implementation of LEAN methodologies. 24% reduction in operational spending.

Extreme project planning to avoid repetitive work.

Vigorous implementation of the remote operational model via efficient usage of remote tools.

Efficient use of Knowledge Repository.

Varen Rajasingham Mobile: 630-***-**** adiwzw@r.postjobfree.com Page 2

Customer Relations – Complete conversion of the service model – Reactive Services to Proactive Advocacy.

Entirely transformed the Customer Service Management attitude into Customer Partnership Management & Advocacy mindset thru intense collaboration and early integration/engagement with relevant customer teams & projects to foresee and align our visions and goals by integrating Business Analysis with Field Services.

Portfolio Management –- Identified possible interconnections of various project/program objectives to maximize accomplishments of combined project/program outcomes to achieve future visions of the entire industry.

Cross-Functional Domain Collaboration & Engagement – Established ‘One Team’ ideology by bringing external and internal teams together. Successfully brought customer teams, internal teams such as manufacturing, networking, marketing & sales teams, and 3rd party vendors, to ensure site readiness, 3rd party HW/SW availability, shipment & staging schedules with the aid of Oracle Enterprise Order Management System.

Zone Customer Retention & Relations Lead - GE Healthcare IT (January 2003 – January 2005)

Role - Improving customer experience through technical expertise and service leadership for 80+ customers across 7 states with a team of 27 engineers.

Customer Experience – Converted Field Service Engineers into Customer Relations Experts and Business Analysts to view through customers’ eyes, read customers’ minds, deep dive into their expectations, analyze their needs, project short and long-term growth paths, strategize and lead them to success. Reduced product-related complaints by ~45%, via introducing a proactive methodology to constantly scan, detect, and resolve potential problems before they occur.

Cost/Time Optimization – Implemented cost reduction through technical process improvements. Introduced a new vision of remote support and reduced the team’s Travel & Living expenses by ~40%, in the first year on the job through efficient utilization of modern software tools.

Team Growth – Continuously and successfully trained the team to enhance subject knowledge and to reinvigorate high-spirit & confidence to increase productivity.

Software Engineer - GE Healthcare IT (January 2000 – January 2003)

Developed and implemented Radiology PACS backbone database design and software code (Sybase, C, C++, and Java) on Linux, Solaris, Mac OS X, and Windows platforms via the thorough deployment of SDLC and Agile methodologies.

Senior Quality Systems Engineer - GE Healthcare IT (May 1997 – January 2000)

Education

MS in Computer Science – DePaul University, Chicago, IL

MS in Computer Engineering – University of Donetsk, Ukraine

BS in Computer Engineering – University of Donetsk, Ukraine

Diploma in Computer Programming & Networking – Institute for Computer Studies, Toronto, Ontario, Canada

Certifications

PMP

ITIL Foundation

Six Sigma Green Belt

GE Management Development– Jack Welch Leadership Center, Crotonville, NY

Languages / OS

MS Access, SQL (Sybase/Oracle/MS), Linux, Solaris, VMS, AIX, C/C++,

Tools

Salesforce, MS Project, MS Excel, MS Word, MS PP, ePM, Oracle eOM, HP ALM, SharePoint, SAP BI, SAP HANA, HP ALM

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