Assistant Administrative
Resume:
BRIAN J. BAVOLAR
*** ******** ******, ********* **
Bronxville, NY 10708
********@*****.***
EXPERIENCED ADMINISTRATIVE PROFESSIONAL
Excellent qualifications for a wide variety of administrative positions:
Specialist in defined benefit pension administration
Exceptional analytical, verbal and written skills at all levels
Maintains individual and organizational focus on client service, support and satisfaction
Outstanding attention to detail and follow-through
Highly capable of handling several projects simultaneously
Excellent interpersonal skills with clients and colleagues
PROFESSIONAL EXPERIENCE
CONDUENT INC., Secaucus, NJ January 2011-May 2019
Client Services Specialist for Ford Motor Company Client Team
Associate in defined benefits division of worldwide benefits/digital solutions company
Review/proofread/approve fulfillment (retirement packages, retirement estimates, denial packages, individualized correspondence) to plan participants
Direct fulfillment for mailing
Run reports on LAN space and other issues
WinZip files to create LAN space for client team
Perform quality assurance on processes to improve fulfillment processes and quality of fulfillment
Performed complex defined benefits calculations for participants with QDROs (Qualified Domestic Relations Orders)
HEWITT ASSOCIATES, LLC, Norwalk CT 2007-2008
Benefits Analyst
Associate in defined benefits department of major corporate benefits provider, overseeing ongoing processes such as participant issues through workflows and verification of date file processing.
Investigated participant issues, troubleshooting problems within the system
Researched data through different systems/databases
Recommended solutions to improve efficiency of the system and documented necessary procedures to be used for other members of the team
Performed complex defined benefits calculations for clients using MS Excel and proprietary software
Wrote queries to extract information from databases using SQL via mainframe
Conducted analyses for projects and possible impacts to the client
Created projects for data testing, implemented solutions, and analyzed outcomes to ensure quality
MELLON BANK, Fort Lee, NJ 2000-2006
Operations Administrator
Member of team managing benefit calculations for several clients, including Bank of America
Updated TV database for all incoming calculation requests
Reviewed payment election rows for all Bank of America and BASF term-vested participants
Prepared manual calculations Bank of America term-vested annuitants
Utilized checklist database
Updated cases weekly
Error rate of well below average of 5%
BRIAN BAVOLAR page two
PHYSICIANS HEALTH SERVICES, Shelton, CT 1995-1999
Quality Improvement Assistant
Provided administrative support for 40-member department, including correspondence, reporting and meeting planning. Responsibilities included:
Maintaining lists of medical record requests
Tracking records between hospitals and quality improvement analysts to ensure timely responses
ADVANTAGE STAFFING SERVICES, New York, NY 1991-1995
OLSTEN PROFESSIONAL STAFFING SERVICES, New Haven, CT
Administrative Assistant
Contracted for short- and long-term administrative positions in various companies and industries, including Miles/Bayer, New Haven Chamber of Commerce and Lafayette American Bank
General office duties, including correspondence, meeting planning and preparing presentations
HILL AND KNOWLTON, New York, NY 1991
Information Monitor
Monitored information outlets, including periodicals, newspapers, and financial newswires to inform clients about important news stories
Researched topics for current and potential clients
Coordinated special projects with researchers, account executives and clients
WESTHILL HIGH SCHOOL, Stamford, CT 1989-1990
Administrative Assistant
Performed general administrative duties in district office
Created daily bulletin of events
Coordinated community use of building and grounds
Verified staff attendance, facilitated requests for leaves of absence, completed payroll for substitute teachers
MEDICOM INTERNATIONAL, Bronxville, NY 1987-1989
Editorial Assistant, Medical Interface
Composed abstracts of medical journal articles and edited articles for publication
Acted as liaison between authors/contributors and publisher regarding editorial changes and corrections
Represented publication at national medical conferences
Created annual event calendar for medical conferences
H.W. WILSON COMPANY, Bronx, NY 1983-1987
Editorial Assistant, Wilson Library Bulletin
Performed copy editing for a monthly trade magazine serving libraries
Researched and prepared two monthly feature columns
Completed fact-checking of feature and review columns
Coordinated articles from freelance writers and contributors
Analyzed and forecasted monthly advertising revenue
EDUCATION
FORDHAM UNIVERSITY, Bronx, NY
Bachelor of Arts, Communications
Additional Skills
Experienced in many software programs, including Word, Excel, Outlook, PowerPoint, and Access
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