**** ****** ***** ***** ******* FL, *****

386-***-****

https://www.linkedin.com/in/steven-rodriguez-70596312a/

adiwd5@r.postjobfree.com

STEVEN RODRIGUEZ

OBJECTIVE

Seeking a challenging career opportunity which would help me utilize my academic background and employ my excellent interpersonal skills.

SKILLS & ABILITIES

Telecommunications Satellite and Cable, Technical Support, Sales, Bilingual(Spanish), Data Analysis,CCTV Analysis, Remote Access Hardware and Software, Desktop Support, Network Support, Management

EXPERIENCE

SAFETOUCH LLC, ORLANDO FL

09/2019-10/2020

My Duties was to Service and troubleshoot alarm panels such as DSC, GE Concord, GC2, IQ2, Vista, Linear, and Alula radio installs and Alarm.com radio communication. Service and troubleshoot CCTV Hikvision and Alarm.com Wi-Fi and Hardwire Camera. Upscale customers different devices to secure their home or business to be more efficient security. Explain to the customer of the new device and perform a teaching curve on how to safely operate their security alarm and camera devices. Teach customers how to operate the Alarm.com App and Alula App to have control over their home with mobile devices that use OS like Android or Apple and some computer OS like Windows, Mac, Ubuntu.

QUALITY MIDWEST INSTALLATION LLC, ORLANDO FL

08/2017-08/2019

My Duties were to Manage a small contract company to service installation and service calls for the company Mastec Advanced Technology that provides service for At&t and Direct tv Satellite and provide guidance to a team of contractor satellite technicians for Direct TV home installation services. Verified work orders on the Siebel system provide by Direct tv and distributed work orders for the team on their mobile device app call Fstp(Field Service Technician Passport) provide their work of the day. Quality check daily on routes of each technician’s job onsite to perform duty efficient. Followed the metric recommended by AT&T and DirecTV. Weekly meetings with the technicians and training section with technicians. Warehouse data entry and weekly inventory.

EDUCATION

SCHOOL NAME, LOCATION, DEGREE

06/2004 Computer Sciences Credit (108) Bachelor's Degree

UNIVERSITY CENTRAL BAYAMON, PR

05/2008 CERTIFICATION Vocational School Certificate

DMART INSTITUTE (ELECTRICIAN), VEGA ALTA, PR

07/2018 CERTIFICATION Vocational School Certificate

MAXIMUM POTENTIAL INSTITUTE (EMPOWERMENT TRAINING), FORT LAUDERDALE FLORIDA, FL

05/2020 CERTIFICATION Vocational School Certificate

FIRE ALARM SYSTEMS BASA/FASA AGENT STATE, FL

09/2020 CERTIFICATION Online Course Certificate

COURSERA GOOGLE IT SUPPORT PROFESSIONAL

COMMUNICATION

System Administration See 1 endorsement for System Administration 1

Operations Management See 1 endorsement for Operations Management 1

LEADERSHIP

Safe touch customer satisfaction 3 time in row employ of month

Safe touch most google review in the Orlando FL branch

Awarded for mentor for new hire technician

REFERENCES

REFERENCE NAME, COMPANY

Jorge Santiago, Service Technician

Safetouch 407-***-****

Marino Chavez, Supervisor

SafeTouch 321-***-****

Cesar Cruz, Service Technician

Safetouch 763-***-****

Rosalys Martinez, Accounting Information

RCM Tax and Accounting 386-***-****