CHARLES A. HUNT, JR

Cell 210-***-****

adiwbw@r.postjobfree.com

EXECUTIVE SUMMARY

Experienced Helpdesk Administrator, Network Administrator and resourceful former active duty Noncommissioned Officer with a strong background in Operations, Logistics, Administrative Support and a broad range of proven skills that include:

Help Desk Support

Help Desk Administrator

Asset Management

Training & Team Mentoring

Leadership

Human Resource Management

Multitask Management

Purchasing

Budget Management

Network Support & Security

Problem Solving

Administrator of Microsoft Office 365

Various software management and licensing for worldwide personnel

Active Directory

VMware VSphere

Computer Repair and maintenance, software installation and

Principal personal strengths include loyalty, integrity, hard work and a commitment to established goals. A firm and fair leader who creates an environment that encourages team members to perform at their best.

CAREER HIGHLIGHTS

LANCER CORPORATION 07/2012-08/2020

Responsible for managing the Help Desk for first level end users in supporting a Microsoft Windows network environment.

Troubleshoot, build and deploy personal computers and printers

Product software support for Microsoft Office products, AX, Citrix, SharePoint, and VPN for local and remote users

Inventory licensing of software

Document and track calls using an automated call tracking system

Keep users informed on status of open tickets

Impromptu user training over the phone and in person

Coordinate with network administrators, other support areas, and vendors to obtain problem resolution.

Provide supervision of first level Help Desk support personnel

UNITED STATES ARMY 05/1986 – 2006

Career highlighted by progressive advancement to positions of increased challenges and responsibilities that included:

OPERATIONAL AND TECHNICAL:

Trained, assisted, and evaluated National Guard Battle Staff NCOs deploying to Iraq, Kosovo and Bosnia.

Collected research and gathered Tactics, Techniques and Procedures in order to provide a lessons learned guide for National Guard units deploying in support of OIF and KFOR.

Designed and implemented a physical security program that successfully protected over 8,000 Armed Forces Vocational Aptitude Battery tests from being compromised.

Researched and identified best price resources for the acquisition of computers, printers/ plotters, image mapping software, and a Smart Screen.

Developed and maintained a digital library of After Action Reviews over a three year period.

Assisted in the set-up of computer networks at remote locations during Command Post Exercises, ensuring all staff members had required computer and media support.

Developed packing and shipping plans for equipment and coordinated the logistics involved for the transportation of critical equipment used during numerous Command Post Exercises.

Responsible for set-up of Audio Visual, Telecommunication, and PA systems for all Command Post Exercises

LEADERSHIP AND TRAINING:

Trained, managed and led a team of nine infantrymen; Evaluated individual performance to ensure competency in assigned duties.

Supervised a staff of six personnel who provided administrative support for testing applicants for entrance into the armed forces.

Supervised, counseled, and conducted formal training for assigned personnel and managed a $2 million inventory of computer and communications equipment.

Conducted formal training that focused on safety, technical knowledge, and job skills; consistently exceeded established performance standards during annual evaluations.

Implemented a comprehensive preventive maintenance program that ensured operational readiness of all assigned equipment; formally recognized for maintaining an above average 98% readiness.

Managed inspection program for Office of Personnel Management test administrators.

ADMINISTRATIVE SKILLS

Served as a Test Control Officer responsible for receipt, storage and security, administration, scoring and quality control of the Armed Forces Vocational Aptitude Battery (ASVAB) and all other sensitive test material.

Served as Alternate Security Manager, Unit Reenlistment Noncommissioned Officer, Command Inspection Monitor and Contract Officer.

Managed the operational budget through controls initiated on the use of government issued credit (IMPAC) cards.

Prepared group daily, weekly, and monthly calendars.

Ensured accuracy and timeliness of all personnel actions, awards and evaluation reports.

Interviewed and hired civilian personnel for positions with the Military Entrance Processing Station.

EDUCATION

Associates Degree in Computer Network Systems at ITT - Technical Institute, San Antonio

Professional Development:

Graduate of the U.S. Army Mid-level Management School.

Completed DOD Emergency Preparedness Course for Homeland Security.

ADDITIONAL INFORMATION

Extensive computer skills include Microsoft Windows 7, 8, & 10, Microsoft Office (Word, PowerPoint, and Outlook; Audio Visual).

Available for career-related travel

Contact this candidate