Employee Relations Manager

Stephanie Baptiste adiwbq@r.postjobfree.com Cell: 347-***-****

EDUCATION: University of Phoenix: Major: Business Administration, Bachelor of Science: Completed

Strayer University: Major: Human Resources Management, Master of Science: In progress

Professional Summary

Dedicated Human Resource professional with over 15 years of generalist, payroll, and management experience.

Exceptional proficiency in payroll, recruitment, employee relations, investigations, terminations, EEOC charges, unemployment hearings, and worker’s compensation claims, FMLA, reduction in force selection and documentation and benefits open enrollment.

Ability to develop and facilitate hourly and management training.

Ability to reduce voluntary attrition through improving staffing selection, the orientation process, training, professional development, and management coaching.

Resourceful, organized team player able to provide business partnership and HR guidance to both management team and employees.

Strong hands-on approach can manage diverse projects simultaneously and with excellent written and verbal communication skills.

Over 13 years full cycle payroll processing and reporting writing using Ulti Pro, ADP WFN, ADP Vantage Payroll, Workday and SAP systems

EXPERIENCE:

Apr. 2017-Present LB Transportation Consulting, Inc. New York, NY

Part Time Contract Virtual HR Manager (10-15 hours weekly, evening and weekends)

Manage, prepare, and enter payroll entries for bi-weekly payroll using ADP Vantage for 50 employees.

Process and approve employee time off and work hours in Time & Attendance.

Research and resolve all escalated payroll issues.

Addressed routine payroll and W2 questions from employee.

Develop and maintain company policies.

Serve as advisor for employee relations issues and policy interpretation.

GL Reconciliation and audits

April. 2020-Dec. 2020 Clark Construction, LLC (Randstad Agency) Bethesda, MD

Remote Interim Payroll Manager/Lead Payroll Implementation Consultant (Contracted Ended on 12/1/2020)

Manage a team of six employees

Define the overall strategy and vision for payroll function for nonunion, Davis Bacon and SCA employees.

Plan, manage and execute day to day payroll, with direct managerial oversight for payroll function

Manage, supervise, and perform all activities necessary to process 4500 payrolls throughout the United States.

Define and implement efficient processes to ensure timely and accurate payroll results

Provide subject matter expertise to support system integration and configuration requirements

Review and prepare quarterly and annual payroll tax filings

GL Reconciliation and audits

Maintain appropriate system and process controls to protect the integrity of payroll and people related data

Ensure payroll processes are administered in compliance with company policies as well as applicable federal and state regulations or legislation, including applicable wage and hour regulations

Compile with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions

Provide subject matter expertise, counsel, and support with respect to payroll related matters

Ensure compliance with Data Privacy and Protection Guidelines

Provide support for ad hoc assignments and reports as needed

Lead Payroll System Implementation

Lead Payroll Implementation from JDE to EC Payroll (SAP) and S/4 and an integration from Workday to EC Payroll and Integration from Workday to ADP for Garnishment and Payroll Taxes.

Understand client's current state, desired outcome, and business requirements.

Manage and keep track of all FRICE Item#

Review data compare discrepancies identifying types of issues and resolution.

Update future system with missing information from data compare.

Configure and demonstrate the payroll solution if necessary.

Assist the client in testing the solution and preparing the test scenarios.

Work with the client to help convert legacy data into the future payroll software platform.

Participate in training and other events that help share one’s product skills with other consultants.

Provide status reports and keep team apprised of overall project status

Sept. 2019-April. 2020 Year Up (Randstad Agency) Baltimore, MD

HRIS Consultant- Remote

Write, maintain, and support a variety of reports or queries utilizing ADP WFN and reporting tools.

Assist in development of standard reports for ongoing customer needs

Help maintain data integrity in systems by running queries and analyzing data

Employee Records maintenance, including both electronic data and paper files

Acts as owner of the ADP WFN system of record, ensuring 100% accuracy always through direct entry, quality controls, audits, and trainings.

Health Benefits enrollments and terminations, working closely with our third-party administrator to ensure changes are processed timely and with accuracy.

Responsible for completion of moderately complex HR projects and assists with compensation focused projects

Provide technical assistance and support for incoming inquiries and issues related to HRIS related systems through ZenDesk/Help Desk.

Perform year-end processing.

Perform internal/external audit coordination

Monitors, research, and processes uncashed checks

Oversee maintenance of e19 system

Act as a liaison between our employees and state unemployment agencies, responsible for analyzing and responding to claim-related documents within pre-determined time limits

April 2018-Aug. 2019 GEA North America (Randstad Agency) Columbia, MD

Remote Lead Payroll Consultant (Contract Ended)

Managed, prepared, and entered payroll entries for (6) bi-weekly payroll using ADP Workforce Now for 1,500 employees.

Manage 2 Payroll Processors

Provided day-to-day and strategic leadership for the Payroll function for the entire organization, ensuring that the company is compliant and follows payroll laws and regulations as they vary from state to state and internationally

Ensured timely and accurate bi-weekly and ad-hoc payroll processing, including any necessary reconciliations and journal entries.

Ensured that all payroll procedures, interfaces, and audits are documented, and review and update internal controls and audits as needed.

Ensured data generated through interfaces from auxiliary systems such as HRIS and payroll related systems - are accurate and complete, and have appropriate audits in place to capture errors

Monitored payment of payroll taxes on behalf of the company

Filed and monitored coverage in states that have standalone tax or disability requirements

Researched and responded to payroll tax notices

Managed the preparation of annual W-2 and related tax filings, as well as any other regulatory requirements (Health insurance reporting etc.)

GL Reconciliation and audits

Managed any payroll/time keeping related projects such as migrations, conversions, consolidations and upgrades and partner with other departments as necessary (IT, HR)

Responded to any data requests related to payroll and timekeeping

Managed all 401K contributions

Worked with Auditors on Census 5500 and Safe Harbor audit

Filed EEO-C and VETS 4212 reports

Oversaw and lead implementation projects for new time keeping system and new PTO policy, new file feeds to and from vendors.

Approve payroll workflows in Workday

Run ad hoc reports in Workday

May 2017-Apr. 2018 Danfoss North America (Randstad Agency) Middle River, MD

Remote Lead Payroll Specialist/Implementation Consultant (Contract Ended)

Managed, prepared, and entered payroll entries for (3) bi-weekly payroll using ADP Pay Force and UltiPro for 3,000 employees.

Processed and approved employee time off and work hours in ADP E-Time - Time & Attendance.

Researched and resolved all escalated payroll issues submitted business unit managers and HR

Completed employment verification request

Enter New Hires

Assisted with payroll implementation project from ADP Pay force to UltiPro.

Assist in the design of the software configuration and customization to meet the business process design and application requirements.

Work with other developers and architects to make sure that the configuration and custom components meet application requirements and performance goals.

Components test the application.

Conduct code reviews.

Fix any defects and performance problems discovered in testing.

Participate in transitions of the application components to the testers.

Complete all appropriate documentation required by the testers, deployment, and application management teams.

Inform the technical architect and project manager of any issues that may affect any other areas of the project.

Ensure the application components align with the application architecture and meet application performance goals.

Complete payroll tax reconciliation for bi-weekly payrolls

Lead and assist in other special payroll projects, as requested

Sept. 2016-Apr. 2017 Hendersen-Webb, Inc. Cockeysville, MD

Implementation Specialist/HR Generalist (Contract ended)

Implemented new ADP Workforce Now Recruitment platform and assisted with Payroll/Time and Attendance implementation.

Served as the primary HR contact to assigned Divisional and Business Leaders.

Partnered with business leaders to drive results, improve organizational effectiveness and performance management, facilitate effective change efforts and ensure employee engagement

Developed and execute recruiting plans.

Networked through industry contacts, association memberships, and other resources.

Lead the creation of a recruiting and interviewing plan for each open position.

Efficiently and effectively fill open positions.

Conducted regular follow-up with department heads to determine the effectiveness of recruiting plans and implementation.

Maintained and update all pertinent applicant information in the HRIS.

Coordinated and review background checks and pre-employment physicals.

Developed and maintain a pool of qualified candidates in advance of need.

Post openings with professional organizations and in other position appropriate venues.

Conducted new hire orientation.

Conducted exit interviews.

Developed and maintain current job descriptions for all positions within the company.

Contributed to human resources projects and initiatives.

Jan. 2016-Jul 2016 John Hopkins Hospital /Health System Baltimore, MD

Compensation Analyst (Contract ended)

Worked largely independently to provide counsel and direction to departmental leadership on a wide variety of compensation matters. Contributed to the design, development, execution and communication of the organization's total rewards programs, tools, policies and processes. Conducted internal equity reviews, measures external competitiveness, and ensures compliance with all legal and regulatory requirements. Provided guidance and assistance to less experienced analysts.

Reviewed new positions in anticipation of recruitment to ensure appropriate classification. Based on position-specific information, determines if an existing description can be used for classification. As necessary, modifies and creates new descriptions which accurately reflect current roles, responsibilities, and requirements.

Used published or conducts ad hoc surveys to obtain and analyze market pay rates. Makes recommendations on appropriate pay grade level. Reviews recommendations for internal equity.

Prepared reports on findings and handles administrative steps to formalize recommendations.

Reviewed employees’ request for classification review and makes classification/pay level determinations. This includes reviewing job questionnaires, conferring with managers and employees, evaluating jobs, and preparing written reports on findings.

Reviewed jobs for reorganizations, contractual reviews, and projects, including both job audit and evaluation.

Responded to employee classification appeals; organizes and participates in the formal appeal hearings process.

Ensured all aspects of job creation are addressed in a timely manner i.e. creation of position numbers, posting of new and revised descriptions, etc.

Research situations as they arise related to aspects of compensation to provide clarity for resolution in consideration of contract provisions, historical practices, similar situations, etc.

Developed and documents procedures to streamline processes and ensures compliance with regulatory requirements.

Provided analytical support and data analysis on projects and human resource metrics.

Reviewed and recommends salary placements for new hires.

Sept. 2013-Jan. 2016 STX, LLC Baltimore, MD

Human Resources/Payroll Administrator

Human Resources Duties:

Implemented new ADP Workforce Now payroll and time and attendance system.

Responsible for Sourcing and Recruiting candidates

Processed all New Hire employee paperwork including administering pre-employment testing and conducting reference checks

Educated employees on Human Resources policies and conducts new employee orientations.

Served as the primary contact and day-to-day support.

Coordinated the execution of all relocation activities with the assistance of external relocation partners

Contributed to design changes and related implementation of the mobility and other policies through research on best-practice and benchmarking.

Conducted exit interviews; analyzes and trends data and recommends to client management and Human Resources appropriate actions, plans and/or programs.

Benefits:

Served as departmental resource for benefits program and facilitates timely resolution of employee benefits problems.

Facilitated annual Benefits open enrollment, including collaboration with broker for negotiation of annual vendor rates. Proposes benefits plan design most beneficial to both employee and employer.

Coordinated and ensures proper handling of employee requests in areas such as benefits, leave requests, and troubleshoots difficult cases.

Ensured correct allocation and accounting of the employee Supplemental Retirement Plan and 401(k) plans.

Distributed and maintained all necessary paperwork for retirement plans.

Employee Labor Relations:

Served as departmental resource and advisor for employee relations issues and policy interpretation.

Facilitated and monitored departmental compliance with Human Resources policies, procedures, and practices, monitors compliance with external agency requirements as well as host country laws.

Conducted and completed internal investigations including but not limited to safety, misconduct, harassment, productivity, fraud.

Served as first point of contact for employee relations issues, and partners with legal to resolve issues or formal grievances.

Partnered with management to manage and encourage strong employee performance through facilitation of corrective action plans, employee coaching and counseling, assisting management in administering progressive discipline as appropriate within the countries of operation.

Reviewed and drafted policies and procedures, contracts, and other documents; partners with legal teams to ensure compliance

Guided management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.

Benefits: Track, Enroll, Terminate, audit, and process all benefit related paperwork for health, dental, 401k and all other benefits offered. Assist employees with inquires and benefit issues. Verified and processed monthly insurance invoices. Planed and managed the open enrollment period on an annual basis.

LOA Administration: FMLA, Workers' Compensation, and ADA/ADAAA Accommodation.

Processed new hires, terminations, employee personal and status changes and conduct exit interview in HRIS System.

Payroll Administration Duties

Lead implementation project for new ADP workforce now payroll system.

Managed, prepared and entered payroll entries (2) weekly Union and (3) semi-weekly payroll using ADP Workforce Now, ADP for payroll processing and Report smith for data exporting.

Processed and approved employee time off and work hours in ADP E-Time - Time & Attendance.

Completed employment verification request

Addressed routine payroll and W2 questions from employee.

Processed payroll and benefits, ensuring timely and accurate payroll processing (regular and off-cycle) including the preparation, processing, and balancing of payroll utilizing internal or external payroll technologies.

Conducted financial auditing and reconciliation, reporting and analysis.

Reviewed employee wages and hours worked, tracks vacation/sick for accuracy and reporting

Communicated with internal finance departments and external finance organizations about all financial and payroll processing, including wire requests.

Administered and reviews allowances and withholdings, taxes and other income and deductions

Ensured that payroll is prepared according to internal processes and payments are calculated and paid accurately and timely; ensures that proper taxes and other deductions are withheld

Reviewed issuance of checks, preparation of off cycle or replacement checks, and maintenance of payroll system information; reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.

Dec. 2011-Dec 2013 Cablevision Systems Corp. Brooklyn, NY

Human Resources Generalist (Telecommute for 2 months)

Processed all Personnel Actions Forms (PAF’s) for new hires, separations, annual merit reviews and all other employee status changes.

Managed Talent Acquisition for Field service, call center and billing and collection vacancies.

Monitored MVR for all employees driving company vehicles.

Reviewed new hire information in PeopleSoft to verify accuracy of data fed from on boarding system.

Ran monthly report queries (and ad hoc) reports (via PeopleSoft) such as headcount, outstanding reviews, upcoming reviews, and coursework attended, for analysis and distribution.

Performed employee relations’ duties such as employee counseling and conflict resolution.

Drew up corrective action documents under the direct supervision of the Director.

Prepared weekly and monthly corrective action reports for the respective area of coverage.

Processed all forms related to employee product benefits, tuition reimbursement, benefits, etc.

Responsible for filing Workers’ Compensation reports (as required by State).

Managed the annual performance evaluation process including the generation of paperwork and following up directly with department heads on overdue evaluations.

Responded to employee inquiries regarding job opportunities, benefits, training, payroll, leave of absence requirements, worker’s compensation, etc.

Prepared separation and exit interview packages.

Full cycle recruitment: Source, phone screen and coordinate scheduling of interviews of identified applicants (Internal/External).

May 2010 –Oct. 2011 NY Presbyterian Hospital/Woodhull Medical Center New York, NY

Recruitment Consultant (Contract ended)

Conducted preliminary screening of resumes and candidates to determine qualifications.

Established daily contact with hiring manager by forwarding resumes and additional applicant data as it relates to the position.

Completed regular status updates in PeopleSoft on all candidates ensuring disposition is always current and accurate.

Coordinated background screening including but not limited to criminal, employment, education and licensing.

Ensured new hire paperwork is completed and conducts final review of new employee file in compliance with hospital and JACHO guidelines.

Prepared all necessary correspondence including but not limited too: offer letters, no-interest letters, and immigration letters.

Ensured a meaningful and positive candidate experience by scheduling interviews/appointments with recruiters, hiring managers, health services and nursing education (when applicable).

Training & Development Consultant

Responsible for training preparation, which includes registration, training confirmation notices, attendance sheets, setting up classrooms and preparing training material packets

Assisted in the coordination of training initiatives, such as coordinate sessions, reserve location and equipment

Assisted with Joint Commission preparation activities

Coordinated learning sessions for training video requests from departments for training staff.

Ran monthly Health Stream Activity Report

Employee Trainings: Orientation, CPR, CPI, etc.

Recorded and track tuition reimbursement paperwork

Assisted and conduct with the preparation of New Employee Orientation packets, including Self-Study.

Used Health Stream to assign online training to staff, troubleshoot and provide assistance when needed

Apr. 2008-Apr. 2010 Fidelis Care New York Rego Park, NY

Human Resources Coordinator

Coordinator for Albany, Buffalo and New York offices

Prepared offer letters and packages for New Hires

Processed new hires, promotions, transfers, terminations, and internal reporting in PeopleSoft

Entered new hires, garnishments, child support, 403b contributions, transfers, and promotions in ADP & PeopleSoft 9.0

Responded to employment verification inquiries

Managed 403(b) plan administration

Prepared benefit reports from PeopleSoft and Report Smith

Managed the COBRA processing and insured terminations are processed within a timely manner as required under COBRA laws

Oversaw benefits enrollments, changes, beneficiary revisions, disability requests, accidental death and dismemberment claims and provide associates with the appropriate external contact

Ran reports for benefits audits and invoices and completed unemployment claims and subpoenas

Dec. 2005-Mar. 2008 Human Resources Consultant New York, NY

Provided Human Resources assistance to clients such as: National Association for Drug Abuse problems, Columbia University, Citi Group, Credit Suisse, United Methodist Church and Northern Leasing System in areas such as: Recruitment, 401K, Employee Relations and Benefits Administration.

Nov. 1999- Nov. 2005 United Nations New York, NY

Sr. Recruitment Coordinator

Supported six recruiters and director

Prepared offer letters and packages for New Hires

Conducted 30 phone screens daily and forwarded qualified candidates to appropriate recruiter

Coordinated logistics and preparation for recruitment promotional events

Coordinated candidates' interview and maintained files, updated database, and support the recruitment activities of all programs

Prepared job descriptions and post open positions

Skills: Advanced Excel (Pivot Tables and VLOOKUP) MS Word, PowerPoint, Microsoft Outlook, Lotus Notes, QuickBooks, Taleo, SIS, ADP/PC Payroll, ADP Workforce Now V2 and current version. Paychex, Paycom, Ulti Pro, Report Smith, Brass Ring, HR Perspective, PeopleSoft 9.1, Macs, PeopleSoft ELM, ADP Time Saver, E-Time 1000, NetSuite, Success Factor, CMiC, CRM and SAP

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