SYED NADIM SOHEL

Phone: +91-955******* (M); Email: adiw9u@r.postjobfree.com

AIRPORT CUSTOMER SERVICE PROFESSIONAL

Seeking opportunities in Airline Industry with a growth-oriented organization of repute

Guest Relations Operations Management Front Office Management Business Development Client Relationship Management Customer Service Process Improvement Performance Optimization Air Ticketing & Reservations

Cross-functional coordination Baggage Handling Flight Seat Arrangement Lost & Found Baggage Passenger Check-in Boarding Pass Luggage Weighing

3+ years of experience as Airport Customer Service Agent, an astute professional who has honed strong analytical, problem-solving and organizational skills. Recognized as being creative, a practical problem solver with excellent written and verbal communication skills.

Competent, diligent & extremely efficient hospitality professional with experience in managing the operations and functions related to Airline Industry with extensive experience in Airport Operations, Supervision Management, and Relationship Management.

Demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high-value propositions for the customers; ability to work with relative calm in a high-pressure environment and time constraints.

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues, and win customer loyalty.

A confident, articulate, and persuasive professional with excellent ability to coordinate with different people at one time under difficult situations and the ability to bring out the best in others while creating a healthy & friendly work environment, thus enhancing operational efficiency.

Proficient in Ticketing tools like Amadeus Dcs, Skyspeed, Skyport

CAREER HIGHLIGHTS

Some of the appreciations received from customers and seniors:

-“Your way of handling MHB and arrival is amazing. the way you show your dedication level in solving the issues is appreciable///cheers mate looking forward more the same"

-“its my pleasure to appreciate your efforts and contribution toward our daily operation. you were very helpful dealing with irritated passenger yesterday and tonight in international incoming operation, when we had short landings. your attitude of never denying your support to the team whenever needed is simply amazing. Keep up the good work and wish you a many 6E years to come.”

-“Dear Nadim passenger were able to catch up the next flight because of you. keep up the good work (passenger forgot his bags at arrivals hall, after reaching checking counter passenger realized about the bag, its just because of your coordination he was able to check- in.)"

-“Thanks you so much for your zeal which was burning inside to achieved daily target in the month of Jan'2019.Appreciate your tireless efforts, patience, cooperation and understanding. Keep it up."

PROFESSIONAL EXPERIENCE

INDIGO AIRLINES since October 2017

Airport Customer Service Executive Hyderabad, India

Delivering exceptional customer service while examining passenger tickets/boarding passes and government-issued identification.

Providing clear and concise information to inquiries regarding schedules and directions; plan routes, compute ticket costs, process fees, and ticket sales.

Consistently surpass customer service goals, based on random customer surveys.

Represent the customer service and business needs on behalf of Indigo Airlines.

Assisting special needs customers - e.g., Customers who need assistance in boarding, unaccompanied minors.

Making announcements regarding flight activity at the gate or over the airport’s general pa system.

Maintaining liaison with airlines and customer representatives and ground handlers.

Performed passenger check-in and assistance in providing a superior level of customer satisfaction.

Maintained gate management as well as all boarding announcements providing an efficient system for my colleagues.

Ground security coordinator trained and proficient knowledge of the SABRE system.

Gate agent responsible for meeting the aircraft for deplaning and enplaning of passengers, making an announcement, and ensuring an on-time departure.

Managed a full range of customer service functions including ticketing, guest check-in, and assistance, gate management, boarding announcements, baggage services, also communicated pertinent information to flight crew personnel.

Performed a key leadership role in the guest services department at southwest airlines. Worked closely with team members at all levels; ensured a positive focusing on people, guests, service, and fun-loving environment.

Computerized check-in of passengers for international and domestic travel.

Assisted customers with special needs and quickly addressed and resolved customer complaints.

Regularly participating in training and courses to keep abreast of company local and federal changes in compliance and safety.

Attending passenger needs related to any adjustments to their reservations.

Securing the gate area of the arriving flight before the aircraft gets into the gate, making sure the gate area is free of anyone not authorized to be in that area.

Administrative duties including record keeping, system reporting, station accounting, and bill paying, Software and procedure trainer.

QATAR AIRWAYS UNDER BHADRA INTERNATIONAL PVT LTD Oct 2016 to Sept 2017

Customer Service Agent Chennai, India

Handle reservations, check-in counters, boarding gate, and ramp area

Provide support to the VIP passengers and passengers with disabilities to board planes.

Successfully managed brand establishment activities and promotion of new schemes and products to travel agents and corporate houses.

Involved in BRS (Baggage reconciliation, SITA System) and looked after duty allocation, coordination with airlines and assured that the right bag is on the right flight.

An intermediate link between handling agents, customer airline and airport authority; coordinated with all departments for smooth functioning.

Provide accurate information to the concerned departments, on any issue/query raised by them.

Manage check-in, boarding and all flight related ground operations; calculate airplane load and coordinating with the operations as and when required.

Study specific needs of the customers and offer befitting services to win their delight; developed systems to monitor guest satisfaction & work towards achieving high satisfaction metrics.

ACADEMIC CREDENTIALS

Bachelor of Business Management (BBM)

~ Andhra University, Hyderabad [2016]; Secured 71%

Diploma in Air Ticketing & Ground Handling

~ Hyderabad Aviation Academy [2016]; Secured 86%

NIIT Info Edge

~ NIIT Hyderabad [2012]; Secured 75%

Board of Intermediate in CEC

~ Bhavan's Aurobindo Junior College, Hyderabad [2013]; Secured 41%

Board of Secondary Education

~Brilliant Grammar High School, Hyderabad [2010]; Secured 63%

CERTIFICATIONS

Diploma in Airport Ground Handling & Air Ticketing ~Hyd Aviation Academy 2016

Certificate Course in Microsoft PowerPoint, Microsoft Word, Microsoft Excel & Windows 8 ~ NIIT 2012

Spoken English course ~ Russel 2015

TRAININGS

Immigration training on how to identify fake passports and visas.

Visa documents to foreign countries.

Sky speed and Navigator check-in software training.

World tracer training.

Dangerous Goods Training.

Ramp safety training.

GO NOW check-in software training.

MHB Portal Training

Date of Birth: 15th DEC, 1994; Languages Known: English, Hindi, Telugu, and Urdu;

Address: H.No.25-61/13/2/H, A.N.Rao Nagar, II Cross Road, East Anand Bagh, Malkajgiri, Hyderabad - 500 047, T.S, India

Passport # R2060021 Validity: 30/08/2027

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