Customer Officer

CURRICULUM VITAE

B.DEEPIKA

Hyderabad

Email:***********@*****.***

ph.no: 799-***-****

OBJECTIVE

To obtain a challenging and responsible position in a professionally managed organization. And I am looking forward an opportunity where I can utilize my skills in contributing effectively to the success of the organization and also to improve my personal skills.

Educational Qualification:

●I completed post graduate diploma in banking management at Times center for learning limited. (Timespro,HYDERABAD)2017.

Banking products(current a/c,saving a/c,credit cards,loans etc)

Third party products(mutual funds,insurences)

NRI accounts

Investmwnts

●MBA from Sri Balaji P.G college affliated to JNTUA specialization in HR and FINANACE with 75% on july 2015

●Bsc from Royal P.G college specialization in computer science with 71% on july 2012

●Intermediate from Board of intermediate education A.P group in MPC 66% on march 2008

●SSC from Board of secondary education A.P with 79% march 2006

Work experience :

Customer Associate Service:

I am worked as customer service officer at Techmahindra from Febrauary 2020 to November 2020.

Responbilities :

I have handled inbound calls from customers. I resolved the customer queries with maintain AHT and with good Quality.

Senior Telecalling officer :

I am worked as Telecalling officer in HDB financial services at Agri dept. From Sep 2017 to Nov 2018.

Responsbilities :

Call to customer about ask for pending loan emi and collect them.

Convience to customer for pending payment and aware on cibil score to customer.

Deal with bucket x customers, NPA, cc210, writeoff cases,bomb bucket,and awareness calls.

Achievements:

I got R and R reward in month of march 2018th at my company HDB financial services.

I got Certification as a DRA(Debt Recovery Agent) from IIBF.

Project details:

Nameoftheproject: Careerplanninganddevelopment.

Organization:KEMWELLHouse

Tenure: April2015-May2015

Skills and competences:

Good analytical skills

Quick learner with hard work

Time management

Problem solving

PERSONAL PROFILE:

Name : B Deepika

Father’s name : B Premnath

Date of birth : 27/4/1991

Sex : Female

Languages known : English,Kannada,Telugu

Nationality : Indian hindu

Merital status : unmarried

Declaration:

I here by declare that the above information is true to the best of my knowledge.

Station : Your’s faithfully Date: Deepika B

Contact this candidate