Sales Service
Resume:
Asharaf mavulla
kuni
Contact
Address
Doha, Qatar
Phone
***********@*****.***
Additional Skills
• Lead prospecting
• Client Service
• Customer service
• Interpersonal communication
skills
• Sales expertise
• Customer Relations
• Product promotions
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public.
Work Experience
03/2017- 04/2019
Castle limousine - Doha, Qatar
Professional chauffeur
• Answered, scheduled and responded to reservation calls at specific times and locations.
Used GPS to determine the fastest route to destinations to save riders money and maximize availability.
• Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Achieved high customer ratings on post-trip surveys for the timeliness, vehicle cleanliness and customer service.
• Oversaw business operations, including hiring new drivers, maintaining performance and managing customer service.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
08/2014- 04/2016
Al marai Emirates company LLC- UAE
Assistant salesman
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Answered product questions with up-to-date knowledge of sales and the company's products promotions.
02/2011- 05/2013
Al Hajar Granites&Tiles - Kerala- India
Salesman
• Devised and implemented product strategies for filling market gaps and driving consistent sales.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
. Efficiently solved complex problems that impacted management.
• Built strong rapport with clients by understanding needs and clearly explaining products.
• Completed customer contracts and warranties as part of the administrative aspects of sales.
• Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Communicated with customers to understand needs and recommend appropriate solutions.
Education
06/2007- 05/2009
GVHSS- PAYYOLI- KERALA
Secondary School
06/2009- 04/2011
INFOTECH ITC COLLEGE - KERALA
High school
Languages
English — Fluent
Arabic — Average
Hindi — Fluent
Malayalam — Native
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