Karen L. Morgan

*** ******* ***** *******: 859-***-****

Independence, Kentucky 41051 Email: adiw61@r.postjobfree.com SUMMARY

Versatile, assertive and enthusiastic skilled individual with extensive knowledge in several different diverse workplaces positions such as; Quality Assurance, Inventory Control Planner, Team Leader for return, re-coup, repack department, Customer Service Representative, Inbound Warehouse Receiving Associate, Sales Representative, Forklift Operator, Overage/Shortage and Damage Department Team Lead who flourishes in unique and quick paced proficient situations with an unparalleled work ethic. Seeking a professional position that will provide a challenging role utilizing my current experience while allowing me to gain more knowledge in an administrative role. HIGHLIGHTS

Team leadership Analytical skills Detailed-oriented

Cost-conscious Microsoft Office skills Adaptability

Self-motivated Problem solving skills Conflict resolution skills

Team player Strong Work Ethic Critical thinking skills PROFESSIONAL EMPLOYMENT

Overage, Shortage & Damaged Team Lead/ Inventory Controller/ Lift Operator / Receiving Clerk, iHerb. – Hebron, KY (10/2013 – Present)

Used problem solving techniques to find inconsistences in receiving discrepancies. Performed cycle counts for purchase order discrepancies for missing items or overages. Used critical thinking skills to solve and resolve issues concerning overage, shortage or damaged goods. Processed continuous emails and IM requests concerning open purchase orders or discrepancies from the corporate office in California. Processed new items, scanned and filed purchase orders and other documents. Assisted in cycle counts and inventory audits.

Reconciled, verified and audited product inventory with the distribution center.

Communicated information in a timely and accurate manner with iHerb corporate office while in OSD by phone, email using Outlook and by instant messenger using Skype for Business. Performed outgoing deliver task by printing RTV labels for UPS and FedEx small packages. Assisted in purchase order request discrepancy issues.

Received inventory into WMS System. Paid particular attention to product specifications, expiry dates, product form and damages.

Drove as a lift driver on an order picker lift truck. Performed task such as; picking up carts from receiving department and putting the stock away. Pulled cases for Hub Transfers by placing cases into Gaylord’s then placing on the dock to be loaded and shipped to other IHerb facilities for overnight shipping.

Pulled inventory while on wire guided lines within the racks as needed for Replenishment Department using a computer tablet that is hard wired to the lifts and using RF wrist/finger scanner. Used portable label printers daily also.

Distribution Center Associate at Amazon Fulfilment Center – CVG3, SMX Staffing, Hebron, KY

(04/2012 – 11/2012)

Received and scanned inbound inventory into stock.

Prep items for shipment.

Transported trucks overflowing with inbound checked items to next level division for processing.

Evaluated on hourly creation and execution to guarantee high caliber of work and creation is being satisfied by guidelines set out by Amazon.

Customer Service Home Agent for Amazon, Convergys, Cincinnati, OH (09/2011 - 04/2012)

Worked as a Customer Service Agent from home by using the USB headset and Amazons device to answer incoming customer calls.

Assisted customers with placing orders, tracking orders, product details, trouble shooting and overall customer care to help the customer make sure their shopping on Amazon.com is a great experience.

Developed and achieved performance goals and objectives in line with the network wide vision and goals of Amazon.

Quality Assurance Auditor for Procter and Gamble Midwest Regional Distribution Center, Exel Corporation, Florence, KY (05/1994 – 09/2009)

** Exel closed their doors in September 2009. For employment verification call 1-800-***-**** ID# 11648 **

Performed as Quality Assurance Auditor from 2001-2009.

Maintained inventory consistency by constantly updating the stop ship dates per P&G Guidelines and/or special requests for all inventories.

Maintained putting goods on hold and removing product from hold with P&G QA approval based on test results. Sent hold products for testing on products close to reaching or having reached the stop ship date per possible ship date extensions to the specific laboratories. Ran Inventory reports and sent for disposal on hold, damage and NPI Inventory to the various GBU's.

Processed donations, demands for scrap, and secondary market instructions to maintain track of inventories. Majority of the communications involved using e-mails, instant messaging or by phone. Usage of RTCIS, RF scanning, Excel, Microsoft Word and Windows was also used.

Performed functions as a Forklift Operator with RF scanner.

Received and processed products in return using P&G Guidelines. Loaded designated Food Bank trailers with donation items. Repackaged damaged products and stored leakers in drums for containment purposes.

Unloaded inbound freight from P&G processing plants and placed it into inventory for pulling customer orders. Loaded trailers for outbound shipments according to the SLP Guidelines and Brudi pallets, depending on customer request.

Assisted in assembling Holiday Gift Packages to be delivered to employees of Procter & Gamble as well as maintaining area cleanup. Unload paper baler and stored the bales for recycling in reserved trailer. Unloaded and inspected the Brudi machine (pallet exchanger).

Maintained warehouse safety and cleanliness by picking up shrink wrap, removing broken or misplaced pallets, as well as the cleanup of chemical spills and other products.

Operated Clamp forklift.

Performed as Team Leader of Return/Re-Coup/Repack Department from 1996-2001.

Supervised a 5-member team.

Scheduled return shipments and report back to P&G with specifics of the return on customer credit for verification.

Arranged temporary workers via local temporary agencies where appropriate. Maintained and ordered supplies from RRC and charging P&G fees for the return.

Regularly reviewed associates to ensure that job assignments are performed in a timely manner and are within the relevant guidelines. Performed annual assessments of the results.

Managed all arrangements for the donation/Food Bank by Second Harvest. Helped repack the damaged goods or recycle the leakers.

Assisted office support associates with Product Preparation, financial customer service team, inbound scheduling and communication with P&G manufacturing facilities. Disposed of discontinued manufacturing, product over-age, donation goods, and goods for damages in a timely manner.

Traveled to other National Distribution Centers to train associates on new or upgraded programs for start-ups. Used Real Time Computer Information System, Forklift RF Modules, Excel, Windows, and Microsoft Word.

Performed as an Inventory Planner from 1994-1996.

Ran information on customer orders three times a day, and expected inventory management. Constant dialog on product shortages or delays on planned inbound shipments with P&G deployment team. Processed customer orders based on product availability. Scheduled inbound shipments with the different carriers as needed. Faxed, copied and emailed carriers and P&G deployment team.

EDUCATION

High School Diploma 06/06/1986 – Norwood High School, Norwood, OH Dental Assistant Certificate 06/06/1986 – Scarlet Oaks Vocational School REFERENCES

(Professional)

Lisa Smith – Former Exel Office Supervisor

513-***-****

adiw61@r.postjobfree.com

Angie Maxwell - iHerb 1st shift receiving Supervisor 859-***-****

adiw61@r.postjobfree.com

Ashley Morris – iHerb co-worker

859-***-****

adiw61@r.postjobfree.com

(Personal)

Michelle Brill – Friend

317-***-****

adiw61@r.postjobfree.com

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