Social Media Manager
Resume:
JW
Jennifer Shanese Weeks
Professional Summary
Bringing solid record of accomplishment in flood and property adjuster roles during progressive insurance industry career. Efficiently review documentation and assess properties to determine damage levels, complete cost estimations and control liability. Skilled at balancing business and customer interests by fairly applying all policies. Background includes flood and property claims work focused on experiencing real-world environments and building adjusting career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow adjuster abilities while boosting companies operational success.
Work History
Mid-America Catastrophe Services - File. Examiner
Mobile, AL
09/2020 - Current
Pilot Catastrophe Services Inc. - Catastrophe Claims Adjuster Mobile, AL
03/2017 - Current
adiw53@r.postjobfree.com
Ore City, TX 75683
Skills
Education
05/1994
New Diana High School
Diana, TX
High School Diploma
Kilgore College
Kilgore, TX
No Degree: Architectural Drafting
Technology
Certifications
NFIP Certification 6/2017-2020
Used carrier guidelines to make accurate changes and comply with ideal structure.
●
Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
●
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
●
Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
●
Investigated and assessed damage to property and reviewed property damage estimates.
●
Conducted thorough property investigations to identify and classify damages for customer claims.
●
Evaluated original investigation reports and documents to resolve secondary concerns.
●
● Process improvement
● Problem resolution
● Operational improvement
● Team management
● Relationship development
● Supervision
● MS Office
● Project organization
Nationstar Mortgage Holdings Inc. - Manager
Longview, TX
01/2017 - 03/2017
American HomePatient - Call Center Supervisor
Longview, TX
09/2011 - 12/2016
Beck Construction - Construction Manager
Longview, TX
03/2008 - 07/2012
Cross-trained existing employees to maximize team agility and performance.
●
Trained and guided team members to maintain high productivity and performance metrics.
●
Audited team performance and compliance with company and state standards.
●
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
●
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
●
● Hired, trained and mentored staff to maximize effectiveness. Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
●
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
●
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
●
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
●
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
●
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
●
Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
●
Trained team members on performance metrics and consumer behavior identification.
●
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
●
● Created team rotations to man center effectively during peak hours. Developed all process controls and metrics for daily management of Call Center.
●
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
●
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
●
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
●
● Performed regular job site observations to provide direction for Verizon Wireless - Call Center Manager
Longview, TX
01/2002 - 03/2011
Leisure Host - Account Executive
Longview, TX
01/1998 - 01/2002
general contractor personnel and subcontractor laborers. Monitored supply levels and identified cost-effective materials to reduce project expenses.
●
Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
●
● Read plans and blueprints and communicated to workers. Oversaw employee attendance record, handled payroll and ordered new materials for sites.
●
Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
●
● Established and oversaw performance targets for call center associates. Determined quality assurance benchmarks and set standards for improvement.
●
Maintained call center equipment in good working order to maximize productivity.
●
Created clear and effective policies governing all aspects of employee work and interaction with customers.
●
Developed quality employees within call center to take over leadership positions.
●
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
●
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
●
Coordinated site investigations, documented issues and escalated to executive teams as needed.
●
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
●
Increased sales by [Number]% with execution of full sales cycle processing from initial lead processing through conversion and closing.
●
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
●
Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
●
Managed sales cycle from first contact to established customer sale and maintained solid customer base, monitoring changes to customer account profiles.
●
Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
●
● Liaised between clients and support team to resolve issues quickly Accomplishments
Additional Information
I have worked property claims as a field adjuster and as an inside supplement adjuster for Pilot.
In August 2017, I began my career as a flood adjuster, inspecting claims for Harvey. Once I completed my inspections, I began working as a desk adjuster writing supplement for flood claims as well as file review for flood.
Pilot continued to deploy me as a flood adjuster without any gap in my deployment until March of 2020. After my departure in the flood department, I have been assesing property supplements for Pilot. My passion is working as an outside flood adjuster however the best training I received was as a desk adjuster writing supplements, addressing congressional complaints and building rapport with my co-workers, customers and management.
and effectively.
● Collaborated with team of 25 in the development of Disto Project
Contact this candidate