(C) 978-***-**** firstname.lastname@example.org Acton, MA 01720
Highly motivated and dedicated administrative professional with 15+ years of successfully supporting Development, Marketing and Sales functions. Extensive experience coordinating and planning events and supporting daily operational functions. Strong interpersonal and organizational skills with a keen ability to multi-task a variety of challenges and responsibilities.
Data Tracking and analysis
Employee Recruitment Tracking
Human Resource Administration
Headcount & Financial Forecasting
Purchasing Software: Ariba and Coupa
MS Office: Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Lotus Notes, Concur
Video Meeting Tools: Zoom, Webex & Teams
Acoustic (IBM Divestiture), Burlington, MA, April 2020-September 2020
Business Operations Administrator
Administered aid in IBM divestiture by setting up new purchasing procedures, coordinated logistics for office relocation, tracked all headcount requests, approvals and open requisitions.
Maintain employee census and recruitment tracking of 1,000 employees for senior leadership executives.
Completed monthly operational reports including attrition, forecast and location data.
Set up and trained employees on Coupa purchasing software.
Purchasing Rep for services exceeding $1Mil dollars including H.R. (recruiting agencies, benefit vendors), Marketing (ad agencies, services), Software vendors, Real Estate vendors, contractors and consultants.
IBM, Littleton, MA, July 2015–March 2020
Business Operations Administrator
Reconciled monthly employee headcount consisting of 2800 employees from Cognos Human Resources Information Warehouse (HRIW report) using Excel and PowerPoint charts.
Forecasted budget to backfill or request new hires for commerce development organization, maintained under 1% margin of error.
Analyzed data of up to 2800 employees to produce annual and monthly reports of headcount forecast, attrition, recruitment tracking and Ad hoc reporting for executive & management teams using compare software such as VLOOKUP and Matches in Excel.
Conducted budget tracking of employee headcount, open requisitions, year long learning education expenses, and employee site events through BOAH Database platform.
Organized and ran executive level meetings including WW All Hands, Monthly Operating Reports and large briefings.
Organized & facilitated Watson Commerce events, TED talks and local site activities.
Received capital request forms, quotes and approvals to process and track purchase orders, averaged 6 per month.
IBM, Littleton, MA Executive Assistant, July 2002-July 2015
Implemented comprehensive administrative support and managed calendars for at least 12 executive staff members within Software Development, Human Resources and Sales teams.
Onboarded new hires and conducted exit interviews, prepared expense reports, coordinated travel, developed monthly & quarterly reports and managed distribution lists during tenure in this position.
End to end event Planning for over 25 IBM HR Training, Sales & Marketing events. Tasks included registration, coordination of staff and volunteers, interacting with outside vendors and on-site facilities staff, creation & tracking of POs and expenses, conference room reservations, managing budgets, food order requests, badges and coordinating agendas and presentation materials.
Assembled printing materials, answered questions and conducted tours for an average of 30 guests at a time as briefing specialist for Executive Briefing Center.
Morpace Pharma Group, LTD, Concord, MA, March 2000-April 2002
Human Resources Administrator/Office Manager
Collaborated with 55 staff members to implement recruiting, employee relations and processing of new hires, 40% were on visas.
Liaised with lawyers and management to process H1B visas and process immigration paperwork.
Administered and researched company group benefit programs and 401k plans.
Created and maintained all employee files into a central database, improving resolution time by 50%.
Entered payroll bi-weekly into ADP and created reports in Excel to streamline employee information for accounting and senior management.
Composed weekly and monthly financial reports, processed bills and employee reimbursements, processed an average of 50 a month.
Randstad North America, Peabody, MA, February 1998-March 2000
Screened 75-100 applicants at recruiting events for 21 branch offices, capturing 25% as future applicants.
Constructed weekly and monthly budget reports, accruals and performed general administrative tasks.
Produced direct mail pieces, job postings and flyers to be sent to potential job candidates, 12,000 mailings per month.
EDUCATION AND TRAINING
Southern Vermont College, Bennington VT, Bachelor of Applied Science, Criminal Justice
Bentley University, Waltham MA, Course Work: Intro to HR Functions, Overview of Employee Benefits
LinkedIn Online Courses: Salesforce.com (Learning & Custom Reports), Tableau Essential Training (2020.1)