Joanna Cieslak, PharmD

561-***-**** • adiw1p@r.postjobfree.com • www.linkedin.com/in/joanna-cieslak-5707962a/ Experienced consultant pharmacist with extensive expertise in practicing pharmacy in the following settings: hospital, long term care, ambulatory, and community. Possesses exceptional communication, customer service, and clinical services skills. Well versed in evaluating, educating, and monitoring patient drug regimens to optimize drug therapy and improve therapeutic outcomes for patients. Proven ability to effectively collaborate with physicians regarding medication dosage, information, and potential side effects of prescription and over-the-counter (OTC) medications. CORE COMPETENCIES

• Pharmacy Operations & Management

• Strategic Planning / Development

• Drug Utilization Reviews (DURs)

• Healthcare Business Analytics

• Patient Safety / Quality Assurance (QA)

• Insurance Billing / Audit Resolution

• Inventory / Formulary Management

• Project Management

• Medication Therapy Management (MTM)

• Education Development

PROFESSIONAL EXPERIENCE

Walgreens Jul 2000 – Present

Pharmacy Manager / Staff Pharmacist

• Receiving multiple awards for exceptional customer service skills, inventory management, and other achievements.

• Evaluating orders for drug appropriateness, dosage, administration, and potential interactions.

• Providing clinical expertise by responding professionally to medication-related questions.

• Establishing great rapport with local prescribers to improve continuity of care for patients.

• Identifying opportunities to improve patient adherence and outcomes by monitoring drug use evaluation and medication therapy management (MTM).

• Analyzing and reviewing medical literature to decide on the most current, effective, and appropriate medications.

• Promoting and implementing public health initiatives by organizing immunization clinics, which increased vaccination rates in the diverse local community.

• Increasing average Rx/week (from 1400 to 3500), which effectively increased total output and EBITDA.

• Conducting patient safety root cause analysis (RCA) investigations; and devising methods for prevention.

• Preparing for state board inspections.

• Analyzing data to prevent loss and identifying business opportunities to drive growth.

• Introducing new programs to improve work flow efficiency and implementing innovative plans to cut costs.

• Planning a profitable business with accurate sales, inventory management, effective financial management, and script growth through corporate recommended clinical programs.

• Reviewing medication orders, dispensing drugs, and maintaining required documentation in accordance with all state/federal/pharmacy regulations and company standards/ethics.

• Extensive knowledge in claims submission and the prior authorization process.

• Providing training and development to pharmacy staff to ensure excellent customer service.

• Recognizing and praising the staff as goals were consistently achieved.

• Encouraging staff to learn and advance their skills.

• Providing training and guidance to pharmacy interns throughout their coursework; and monitoring performance. Various Pharmacies 1993 – 2010

Pharmacist / Pharmacist Intern / Volunteer

• Pharmacist intern or volunteer at multiple pharmacy settings, including: hospital, long term care (LTC), mental health, memory care, addiction center, research, compounding, ambulatory, and community.

• Evaluated orders for drug appropriateness, dosage, administration, and potential interactions.

• Provided counseling to patients to deliver quality care.

• Reviewed patient/medication charts and monitored therapy for LTC residents and intensive care unit (ICU) patients.

• Compounded intravenous (IV) admixtures and a variety of products including creams, suppositories, vaginal tablets, and other special orders.

• Promoted and implemented patient education in regards to psychiatric medications, treatment of addiction, and dementia.

• Familiarity with managing inventory.

• Analyzed and reviewed medical literature to decide on the most current, effective, and appropriate medications.

• Performed research on the efficacy and metabolism of zolpidem from a medical chemistry and biochemistry perspective; and presented findings as a published thesis.

• Collaborated with a healthcare team to monitor medication usage, provide drug information, and advise healthcare professionals.

• Identified opportunities to improve patient adherence and outcomes by monitoring drug use evaluation. EDUCATION

Nova Southeastern University (NSU), Doctor of Pharmacy (2003) Medical Academy – Biomedical Science, Master of Science Degree in Pharmacy (1999) LICENSURE & CERTIFICATIONS

Florida Consultant Pharmacist License No. PU6883

Florida Registered Pharmacist License No. PS44532

Certified Diabetes Training

Medication Therapy Management (MTM)

Pharmacy-Based Immunization Delivery

Cardiopulmonary Resuscitation (CPR) & Basic Life Support (BLS) AWARDS & HONORS

Pharmacy of the Year

Customer Service Pharmacy Heart of a Champion

Pharmacy Prescription Percent Increase

A Word of Excellence of Outstanding Accomplishment in Medicare Award for Inventory

Customer Service Employee of the Month

TECHNICAL SKILLS

Microsoft Office (Excel, Word, Outlook), Adobe, OutcomesMTM, Mirixa, IntercomPlus

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