Desktop Support Manager

Kelton Spinks

Phone: 832-***-**** Email: adiw18@r.postjobfree.com

Skills & Abilities Proficient in Windows 10 Installation and Management through Active Directory, Control Panel and Remote Desktop.

VDER/Data Center and Cable Management.s

Proficient in CMD. Able to create basic code, remove and search for files. Update and Install application packages and manage network interfaces. Capable of diagnosing and fixing hardware and software issues, such as programs not working, deleted files, and etc..

Tier 2 Application/helpdesk support capable.

Education Texas Tech University

Lubbock, Texas

Bachelors of Arts and Sciences in History, Minor in Architecture Coursework focused on:

Analyzing Historical documents

Basic Computer Science courses

Architecture design and History

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Experience Level 2 IT Support

SkySystems Contract

August 2020 – October 2020

Tier 2 IT Support Tech on a team of 5 for 1000+ people with one Site Lead. Provided assistance in imaging and deploying machines in regulations with HIPPA Compliance. Cable and Switch Management of the Data Center Rooms. Respond to walk up and queue tickets to support End Users on Windows and Mac Machines.

Responsible for Building and deploying Desktops with guidance on Day-to-Day operations. Ex. Setting up someone in Active Directory.

Monitor and support the queues for incidents from applications, hardware, or peripheral computer environment.

Control and Asset manage desktops and applications; ranging from Patch Updates to Hardware replacements to tracking Hardware and inventory.

Management of Service Operations Manuals.

Development of Work Instructions and operational checklist.

Following Pharma Litigation processes to ensure all equipment is quarantined properly.

Interfaced and collab with other teams to ensure issue resolutions; ie, Escorting people around campus as well as Teir 1 Support and Networking Support.

Level 2 IT Support

RealD 1099 and Teksystems At RealD Contract

November 2018 – May 2020

Worked as a Helpdesk/IT tech on a team of two with one manager. Provided company wide server assistance as well as company wide tech support. Respond to requests as well as documenting them into the Kace system for file management.

Managed a building of about 60 computers as well as our engineering labs. Able to create and deploy machines in the same day.

Managed all Windows Computers and handled basic maintenance as well as providing diagnostics and troubleshooting.

Handled Active Directory issues and management.

Supported our employees via remote assistance when they were not in the office, as well for the entire months of March and April .

Helped with a complete overhaul of the phones for the company.

VDER Management and escorting.

Tier 1.5 Technical Support Technician

Pomeroy

May 2017- June 2018

Worked with a team of 1 to provide desktop support through phone, email, direct contact, and remote services to a facility housing more that 1000

+servers/desktops. Average work volume was able to process every ticket that came in an average of no more than 30 minutes of getting it completed after receiving.

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Leadership Automated certain aspects of the Pomeroy Support position to relieve workload as there was no ability to gain another IT Tech. Past Experience

Telenetwork

Role: Network Repair Technician

Date: Early 2016 to Summer of 2017

Texas Tech University Library:

Role: Digital Media Studio Helpdesk

Date: August 2012 to August 2016

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