Tracey Hepola

***** * **** *** **

Lincolnshire, IL 60069

218-***-****

adivzz@r.postjobfree.com

Objective: To obtain a position using my exceptional skills and education

Highlights: Well-organized and efficient and work well in a high pressure environment. Excellent oral and written communication skills dealing with customer service. Proficient in the use of various software packages including Word Perfect, Word, Excel, Desktop Publishing, Microsoft Outlook, HMIS, MIP, and Service Point.

Skilled in Typing, Medical Terminology and Accounting

Computer Literate - can quickly learn new software.

Working knowledge of the Internet, Outlook Express, and Windows XP.

Education: Mesabi College Minnesota

Business Management

Earned knowledge in Accounting, Economics, Research Methods, Human Resource and Healthcare Management. Medical Practices Procedures, Public Health, Human Services, Social Services. Legal Practices. Psychology. Behavioral Science, Mental Health Services. Social Work Data Management. Social Wok Practice.

Mesabi College Minnesota

A.A. in Nursing

Clinical: 2 Years of experience in a Medical Clinic, Acute Care Facility, and Assisted Living. Experience including: Personal Care, Medication Administration, Electronic Paper Charting, Catheters, Intravenous, and Checking Vital Signs. Assessment and Documentation skills. Mental Health Services.

Experience: Disability Specialist, Inc Cook, MN 55723

Medical Specialist

Compiled, verified, typed and filed medical records.

Prepared folders and maintained records of newly admitted clients

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system

Located, signed out and delivered medical records requested by medical facilities

Compiled statistical data, such as admissions, discharges, deaths, types of treatment given.

Operated computer to enter and retrieve data and typed correspondence and reports.

Posted results of laboratory test to records.

Arrowhead Economic Opportunity Agency Virginia, MN 55792

Management Assistant

Executed daily operations of data entry

Filed/Copied/Fax/electronic mail correspondence and other records

Experienced in handling consumer requests about various programs offered

Interacted with various non-profit entities in the Quad Cities Area in which the purpose was to help inform and educate disadvantaged individuals in the service area.

Paid housing bills for customers rent, security deposits, utility bills, and fuel oil

Handled Mileage reimbursements

Delta Dental Insurance Gilbert, MN 55751

Customer Service Representative/Claims Adjuster

Executed daily operations of data entry

Filed/fax correspondence and other records

Supervised in the training of all new employees

Executed daily claim adjustments

Tracked claim adjustments for clients as well as various dental offices

Facilitated the pre-approval procedures between the dental offices and the client’s insurance policy

Communicated with current clients on a regular basis via phone, mail and electronic mail

Explanation of dental benefits to dental offices as well as clients

Arrowhead Mortgage Inc. Virginia, MN 55792

Loan Officer

Managed and authorized the application process for potential as well as current clients in their request of obtaining loan approval

Interaction on a daily basis with various companies and financial institutions, credit bureaus and lender's underwriting department to ensure the appropriate procedures are completed in order to close on a loan

Executed daily operations of data entry using Excel

Accounting

Volunteer Work:

Secretary - Minnesota Workforce Center

References: Available upon request

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