Objective

A challenging position to achieve excellence through personal achievement and teamwork to add value to the organization I am working with.

Profile

Hardworking and motivated professional. Well suited for both individual and team oriented tasks. Successful at engaging customers in a positive and effective manner, fostering a beneficial relationship between the business and its patrons. Calm under pressure with superior time management and conflict resolution skills. Experience in managing teams with proven leadership and organizational skills with seven years of progressively challenging work experience

Experience

Teleperformance June 2020 to Nov

Quality Analyst

●The improvement of call, voice, and email quality made by the US agents

●Participation in design of call monitoring formats and quality standards

●Provides feedback to call centers managers

●Monitoring interactions Calibration sessions with Operations Present appropriate information in a clear and concise manner, both orally and in writing

●Take others perspectives into account when communicating or presenting Draft quality assurance policies and procedures

●Meticulous attention to details

Bajrang Agro Industries Pvt. Ltd Sep 2019 to May

Executive Assistant

●Acting as the point of contact among executives, employees, clients and other external partners

●Managing information flow in a timely and accurate manner

●Managing executives’ calendars and set up meetings

●Make travel and accommodation arrangements

●Format information for internal and external communication – memos, emails, presentations, reports

●Take minutes during meetings

●Screen and direct phone calls and distribute correspondence

●Organize and maintain the office filing system

●Provide strategic counsel on major company decisions

●Planning events

●Multitasking and prioritize tasks

●Working as an HR recruiter partially

Easy-secure India Pvt. Ltd Apr 2019 to Aug

Regional Marketing Head

●Responsible for the sale of a business’ product or services in a specified region or geographical area

●Responsible for providing the ongoing support to distribute and produce to product or service

●Managing the sales team in the specified area

●Establishing the sales objective by creating a sales plan

●Accomplishing regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures

●Identify hiring needs, select and train new salespeople

●Responsible for providing the product training and CRM software

●Responsible for creating the awareness of products, conduct training and seminars for clients and sales team

●Conducting the HR work as well

●Collaborating with businessman and entrepreneurs for business expo’s

●Meet up with clients to work out event details, plan with the client and their team

Labella Homes Dec 2017 to Mar 2019

Realtor

●Responsible for finding and developing residential property rental leads and closing on sales

●Developed close relationships with area realtors and promoted builders to boost referral network

●Responsible for developing and executing Internet marketing programs for each listing

●Cold call clients to obtain their exclusives

Labella Homes Airbnb Dec 2017 to Mar 2019

Host/Manager

●Delivering my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment

●Received Superhost Airbnb Badge by maintaining 90% response rate or higher and 4.8 overall rating

●Conduct screening and scheduling of reservations, and correspondence with all guest inquiries

●Arbitrate adjustments of rates and availabilities and issue special offers/refunds as necessary

●Ensured guest privacy during their stay

●Greeted guests and assigned keys to come and go as they please

●Provided area information and directions before arrival

Trading Bells Aug 2017 to Nov 2017

AVP – Marketing Manager

●Responsible for implementing strategies and techniques necessary for achieving the sales targets.

●Responsible for managing client relations post acquisition

●Responsible for providing required training session and keep team motivated.

●Supervised team of 25

Capital Life Research Sep 2015 to Mar 2016

Team Leader and Trainer

●Managed customer relationship to provide day to day service and be the single point of contact

●Boosted revenue with incremental sales from existing customers and new sales from word of mouth

●Supervised team of 10

Teleperformance Oct 2014 to Aug 2015

Technical Support Executive

●Supported technical infrastructure for the corporation as the single point of contact

●Maintained servers, end-user computing environment and network

●Managed upgrades, patches, new equipment installation and transition from end of life equipment

MoneyPlus Financial Services Feb 2014 to Sep 2014

Senior Business Analyst

●Provided customer service management

●Provided information requested by clients real-time or after necessary research

●Supervised team of two

First Source Private Limited May 2013 to Nov 2013

Customer Care Executive

●Managed inbound process in ICICI Prudential Life Insurance

●Provided first level assessment of incoming claims, and informed clients in case any further documents were needed

●Maintained claim files with all the necessary documents in order so the claim could be processed smoothly

Education

MBA (Marketing and HR) from Govindram Seksaria Institute Of Management and Research, 2016-2018

Diploma in Marketing Management from Institute Of Engineering And Rural Technology, Allahabad

B.Com Hons from Allahabad University, 2012

Senior Secondary School Certificate by Central Board of Secondary Education from Kendriya Vidyalaya, Allahabad, 2009

High School Certificate by Central Board of Secondary Education from Maharishi Vidya Mandir, Allahabad, 2007

IT/Key/Technical Skills

Microsoft Office, Certified in Tally Professional Accounting (Tally ERP 9.0).

Government Training/Projects

Organisation Ministry of Micro, Small & Medium Enterprises

Government Of India

Description Training in Management Development Training Programme

Duration 15 days

Role Team member

Extracurricular Activities

Co-ordinated Annual Function UTSAV at Institute

Achievements

1st rank in final semester Diploma In Marketing Management, 2012

Passed 1st Division with Honours in Management Department

Fast track promotion to Senior Business Analyst role within three months of

Joining

Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness, and quality care with smile

Professional achieving 5-star ratings and Superhost Status within five months of Joining

Heads up local marketing and sales by responding to all inquiries within 4-6 hours

Providing quality accommodations resulting in 10% repeat business

Personal Details

Available upon request

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 15.12.2020

Place: Indore Sarita Yadav

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