RESUME

Alden Pinto

Dubai, United Arab Emirates

Mobile: +971-**-***-****

Personality synopsis:

Technologically savvy and goal-oriented Administration professional with a broad set of skills especially in Office Management, Secretarial and Administration along with HR functions. Often described by previous employers as their

“Right Hand”, I am extremely organized and proactive in providing timely, efficient, accurate and beneficial support to C Level executives. Resourceful and creative with skills in coordinating office operations and implementing new office procedures and policies.

CORE COMPETENCIES AND ACHIEVEMENTS

• Efficient working: Created a more efficient Word database for forms, letters and documents, which decreased production time by 20%.

• Keen Attention to Detail. Accurate, reliable, and diligent. Always complete projects/tasks within budgets and schedules. Can handle any ongoing challenges. Excelled in negotiations and business writing.

• Dynamic Communicator and Stellar Negotiator. Fluent in English, Hindi, Marathi and Konkani with remarkable ability to communicate and negotiate.

• Organizational Efficiency. Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 30%.

• HR & Training: End to End recruitment cycle, attendance monitoring, timesheets, policy formulation, employee engagement, rewards & recognition, HR budgeting, employee separation and exit formalities, training and development, knowledge of UAE labour laws, HRMS, Automation of approvals.

• Talent Acquisition: Responsible for interviewing candidates to make sure we hire the right talent and confirm their probation based on business review.

• Payment Channel Implementation. Analysed, planned, designed and implemented new payment channels, resulting in increased customer satisfaction by 80%.

• Events Management: Coordinated team events at the best yet economical locations, saving expenses by over 30% consequently.

• Systems Utilization and Technology Skills: Proficient use of Windows and Mac operating systems well versed with MS Office Suite, SMART HR, and working knowledge of Microsoft Dynamics Energy Billing System. Professional Experience:

EKK Group – New City Centre Hypermarkets LLC

Sharjah, United Arab Emirates

Designation: Office Manager

Tenure: July 2019 to present

Day-to-day general administration of the organization, assisting the Managing Director to organize and plan his day to be more productive and efficient.

• To maintain and organize MD diary, support the MD and CFO in their projects, proposals, bids, etc. through research, consultation, team-management and analysis.

• Manage complex calendars and heavy scheduling. Arrange comprehensive travel itineraries and reservations both domestically and abroad.

• To professionally represent the organization at sector networking events and to coordinate with different government authorities by drafting emails and letters to ensure the work has been completed.

• To facilitate meetings, schedule debriefing meetings so follow up action can be implemented. Arranging refreshments, seating and taking minutes if required to do so.

• Follow up provided on minutes of meeting every week and to ensure all the data is collated before being ready for the meeting.

• Maintaining a meticulous filing system and reports to ensure effective management and update of all relevant databases.

• Contract renewals with real estates, processing of group life, money, public liability, fire & allied risk insurance by gathering quotes from different insurance companies, comparing and submitting report for easier decisions.

• Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

• End to end recruitment and finalizing on candidates for different roles within a supermarket environment. Closed multiple positions from Operations to Store Managers, merchandisers to cashiers for the conventional and organic divisions.

• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

• Assisting in preparing HR budget, taking care of company accommodation, training blue collared staff in customer service and hygiene, scheduling and staff rotation. Ensuring all policies are up to date and are approved.

• Understanding of employee grievances and providing appropriate solutions, monitoring biometric tagging, uploading schedules in Smart HR, visiting stores to initiate policies and procedures with approval from the management.

• Conduct SKIP/ 1-0-1 / Stay / Exit interviews to understand the pulse of the team and discuss the feedback with the functional lead and document the same.

• Liaison with lawyers in regards to employee complaints with MOHRE, Landlord negotiations, Municipality visits. Lootah BC Gas LLC

United Arab Emirates

Designation: Administrative Secretary

Tenure: March 2014 till September 2018

Day-to-day general administration of the organization, assisting the Client Contact Manager and Support Staff

• Maintained CCM’s calendar / diary management, scheduling meetings and ensuring no conflicts occur.

• Email Management on behalf of the board and to ensure timely response to stakeholders and customers.

• Minimized customer service burden on office staff by directing callers, receiving packages and scheduling appointments.

• Liaising between different government entities to schedule meeting and conferences in regard to updates on policies and procedures.

• Planned and organized events onboard; coordinated with outside vendors such as local hotels and entertainment retailers while maintaining open dialogue with clients to ensure smooth running events.

• Produced in-depth report, presentations, flyers, spreadsheets, graphs, charts, diagrams and illustrations.

• Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

• Scheduled and coordinated business and personal appointments for CCM, arranged transportation and hotel accommodations.

• Active listener with excellent communication, management and organizational skills. Sutherland Global Services (Mumbai)

Designation: Sr. Specialist - HR & Training

Tenure: June 2008 till December 2012

• Conduct foundation communication training for new hire associates hired for Sutherland's core technical clients in both e-support and voice support.

• Employee Connects (SKIP, FGD, Potential attrition management (Set up early warning signals) Employee engagement, R&R (monthly, semi – annual Townhalls), Policy refresher sessions.

• Fill roles assigned to their Resource pool identifying and proposing the right people, with an understanding of their career development goals and preferences while also monitoring availability and productivity.

• Analysed the training conducted by other trainers and give feedback on knowledge and facilitation.

• Design Training material with program specific modules and keeping them up-to date.

• Creating new training modules on changes implemented from the Program (updates to product support; new support line inclusion; new technology additions, etc) to other trainers on both facilitation and knowledge.

• Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.

• Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.

• Reviewed job applications to identify, vet and recommend optimal candidates.

• Collaborated with department managers to assess needs.

• Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.

• Coordinated and conducted new hire pre-interviews, induction, pre hire and communication training.

• Addressed and resolved general payroll-related inquires.

• Supported human resources staff with new hire orientations and monthly departmental meetings. Dale Art Printers

Designation: Executive Assistant

Tenure: Jan 2003 to May 2008

• Accomplished special objectives and projects according to requests from board members.

• Promoted team productivity by keeping supplies organized and well-stocked.

• Worked with senior management to initiate new projects and assist in various processes.

• Managed CEO's complex and frequently changing travel arrangements and coordinated planning of trips.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

• Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

• Allocated executive tasks and managed complex calendars and administrative functions.

• Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes.

• Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.

• Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.

M/s Model Co-op Bank Ltd.,

Designation: Junior Officer.

Tenure: Sept 2000 to Dec 2002

• Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.

• Supported upper management with administrative tasks, including employee performance review and policy implementation.

• Examined ledger tickets for expenses and fees with accuracy and efficiency.

• Reviewed and edited loan agreements to promote efficiency and accuracy.

• Recommended loan approvals and denials based on customer loan application reviews.

• Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.

• Worked with customers to procure updated financial information on continuous basis.

• Promoted products or services to each customer to consistently achieve sales targets.

• Upheld strict financial controls by keeping funds secure and accurately transferring monies. PERSONAL PROFILE:

Date of Birth : 23rd November, 1979

Passport Number : K8940274

Date of Issue : 15th January, 2013

Date of Expiry : 14th January, 2023

Place of Issue : Mumbai, Maharashtra, INDIA

Visa Status : Residence – Employment Visa

Marital Status : Married

Driving License : YES – Issued Date: 14-04-2015 / Expiry Date: 21/04/2025 - DUBAI, UAE Education : Bachelor’s Degree in Commerce from University of Mumbai, Maharashtra, India Certifications : Fire Safety Fundamentals & Usage of Fire Extinguishers & Fire Warden Duties Level 2 - 2017

: Enhancing Customer Experience – IBEX Global - 2016

: Berlitz Language Assessment – US - 2010

Knowledge Space -Email / Chat Assessment – Australia - 2011 DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. References will be provided upon request.

Alden Pinto

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