Support Office

Dmitriy Gekhman

New York, New York, United States

adivom@r.postjobfree.com 646-***-**** linkedin.com/in/dmitriy-gekhman-a7512916

Summary

Highly skilled, results-Oriented and compassionate individual with proven customer service skills and over 7 years of experience with a broad spectrum of computer operating system applications and hardware. I’m a motivated individual and a natural team player, having the initiative to work effectively at any challenge, once doled onto me. I want to effectively enhance my contribution to society as well as utilize the knowledge, communication, work skills and experience gained with a modern, energetic and creative approach. To optimize and achieve the targets set by the organization by diligently performing my expected role therein with a high sense of team work.

Experience

Business Owner

Auto Leasing Central

Jan 2018 - Present (3 years +)

Information Technology Clerk

U.S. Census Bureau

Aug 2020 - Nov 2020 (4 months)

•Received IT Support call from field office and office staff.

•Submitted/modified incident tickets in Decennial Remedy.

•Performed troubleshooting steps for reported incidents (login support, mobile device support, etc.)

•Used MDM Airwatch to makes sure governmental devices are safe and secured.

•Submitted and modified incident tickets in Decennial Remedy.

•Performed troubleshooting steps for reported incidents (login support, office hardware support, etc.)

•Submitted modified service requests (entrance tickets, software requests, etc.) in Decennial Remedy.

•Managed incident and service request ticket queues.

•Provided hardware maintenance and support as directed.

•Coordinated and managed property assets of office equipment and mobile devices.

•Administer user accounts for the various programs utilized by the ACO staff.

•Reported and documented lost, missing, and stolen equipment, and coordinates warranty repairs.

•Troubleshoot by identifying problems with hardware or software and solving the problems when possible.

•Provided guidance and direction to ACO Support staff on support solutions, procedures, and tools.

•Oversaw inventory and property assets of office equipment and mobile devices.

Information Technology Manager Open Arms Circle Social Adult Day Care Jan 2018 - Aug 2020 (2 years 8 months)

•Performed routine and advanced desktop, server, network, database, software and information support and

management.

•Ability to install, configure, maintain, troubleshoot and test hardware and mobile device management, and a variety of platforms.

•Administered users, groups, permissions, file configuration, print and remote access, event logs, backup and restoration

of network, email, software and databases.

•Monitored, troubleshooted, fixed and optimized performance of systems, problems and outages, hardware, printers and

computer peripherals.

•Managed communications and connection solutions, including local area networks, company website, internet

applications.

•Deployed and maintained all host security activities.

•Designed and implemented disaster recovery plans for operating systems, databases, networks, servers and software

applications.

•Wrote reports, conducted system and accounting auditing, migrations and programming as needed.

•Assisted management with analysis, requests and conversions of new systems and software.

•Oversaw employee work schedules to ensure adequate coverage and control.

•Reviewed and approved 50 employee timesheets.

•Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet

objectives.

•Monitored status of work in progress and reviewed completed work to ensure its validity.

•Consulted with department on complex problem situations and provided technical expertise.

Senior Service Desk Specialist

Auto Leasing Central

Feb 2015 - Dec 2017 (2 years 11 months)

•Provided maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other

devices to ensure effective use of technology.

•Participated in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining

equipment inventories.

•Developed and maintained knowledge of DELL computer systems and share this knowledge with customers to

promote computing literacy and efficient use of technology as well as a high level of customer service.

•Maintained the security of client computers and data by ensuring operating system updates and virus protection are

installed as well as finding and eliminating malicious applications.

•Helped and Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other

systems

•Worked from a ticket queue to complete work orders in a timely manner to meet department and customer service

objectives.

Information Technology Support Specialist

New York Vein Treatment Center

Dec 2012 - Feb 2015 (2 years 3 months)

•Handled Identity and Accessed Management; provisioning, supporting, and disabling user accounts and profiles.

•Provided and established on-call technical support using a rotational schedule

•Supported end-users with application, computer, desk phone, printer and basic network related issues following

established policies, processes and procedures.

•Responsible for supporting desk phone devices and management software

•Worked cohesively with fellow team members, management, escalation points, and vendors to ensure the right

solutions are implemented and sustained.

Education

Workshop IT Pass, INC

Certificate of Training, QA Methodology and Automation Workshop

2016 - 2017

John Jay College (CUNY)

Bachelor's degree, Computer and Information Sciences and Support Services

2007 - 2011

Licenses & Certifications

Account Admin Console - U.S. Census Bureau

Active Directory Users and Computers - U.S. Census Bureau

Citrix Desktop Director - U.S. Census Bureau

Decenial Remedy - U.S. Census Bureau

MOJO Recruit Account Management - U.S. Census Bureau

RSA Consule - U.S. Census Bureau Workspace One - U.S. Census Bureau Bomgar - U.S. Census Bureau

Mobile Device Management (MDM) - U.S. Census Bureau

Airwatch Managment - U.S. Census Bureau

Skills

Information Technology • Technical Support • Computer Hardware Troubleshooting • Operating Systems

•Active Directory • Adaptability • Analysis of Technical Issues • Application Support • Workspace One • Decennial Remedy

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