Manager Call Centre

CURRICULUM VITAE

OF

BUSISIWE BROOKE MDLALOSE

PERSONAL DETAILS

First Name : Busisiwe Brooke

Surname : Mdlalose

Identity number : 941***-****-***

Address : * ********* ***** *******

** *****bathi Road

KwaMashu, D Section

4360

Contact No. : 078-***-**** / 064-***-****

Email : adivo7@r.postjobfree.com

Gender : Female

Marital Status : Single

Nationality : South African

Home Language : IsiZulu

Other Language : English

Health : Excellent

Driver’s License : Code C1

SECONDARY EDUCATION

Name of School : Wentworth Secondary School

Highest Grade Passed : Matric (Grade 12)

Year : 2012

TERTIARY EDUCATION

Institution : Durban University of Technology (DUT)

Course : ECD NQF Level 4

Year Completed : 2015

OTHER EDUCATION

First Aid Level 1 : Health of the Nation Training Academy

EMPLOYMENT HISTORY

1.Hollywoobets Team support

Period : 12 August 2019

Position Held : Hostess

Answering all incoming calls and transferring to appropriate extensions

Attending to all visitors

Assisting with Finance - Accepting and sorting deliveries

-Filing delivery notes

-Receiving stock and filing invoices

Assisting with HR/Payroll - Receiving all new employee contracts

-Escorting relevant candidates to necessary boardrooms

Faxing and scanning of documents

Ordering stationery

Ordering Tea and coffee sundries

Collecting and dropping off documents

Providing great customer service

Engaging with guests and team members to ensure if they are happy with the service

Greeting guests as they enter and making sure they feel very much important and satisfied with the service provided

2.Tsebo Facilities Solutions – Inkosi Albert Luthuli Chief Hospital

Period : 01 June 2016 - Present

Period as a Permanent staff : 24 November 2016 – 31 May 2016

Position Held : Helpdesk Operator

Log calls

Log calls accurately on the system

Log caller details

Log location details

Categorize calls

Prioritize calls

Assign calls

Respond to calls

Note all relevant details and comments

Close calls when required

Caller Response and follow-up

Respond to callers within the defined response time

Provide feedback on job progress

Obtain caller satisfaction comments at job close

Service Provider follow-up

Follow-up call progress with internal and external service providers

Report on poor performance

Escalate calls which have reached 2/3 of their store time allocation

3.Tsebo Facilities Solutions – Rainbow Chicken Logistics site

Period : 7th of September 2016 – 28th of September 2016

Position Held : Data Capturer

Capturing all staff onto the Access Control System.

4.Hollywood Bets

Year/Month : August 2014

Position : Promoter

Marketing the brand to potential clients at the Betting branch in Durban

5.Zikhulise Group (Construction company)

Year/Month : July 2014 – August 2014

Position : Receptionist

Answering all incoming calls and transferring to appropriate extensions

Attending to all visitors

Assisting with Finance - Accepting and sorting deliveries

-Filing delivery notes

-Receiving invoices and date stamping

-Capturing (ONLY) invoices onto Pastel

-Attaching invoices to delivery notes and filing

Assisting with HR/Payroll - Receiving all new employee contracts

-Capture contracts onto VIP

-Filing employee contracts

-Capturing timesheets for wages pay

Faxing and scanning of documents

Ordering stationery

Ordering Tea and coffee sundries

Collecting and dropping off documents

6.Ignition Call Centre

Year : February 2014 – May 2014

Position : Call Centre Agent

Outbound Call centre

Marketing to potential clients via the telephone (advertising DSTV explorer)

REFRENCES

1.Name : Shantal Chengelrayen

Contact Number : 087-***-**** / 082-***-****

Position : Group Liaison Manager

Company Name : Hollywoodbets Team Support

2.Name : Cindy Crompton

Contact Number : 031-***-**** / 083-***-****

Position : Helpdesk & Telephone Systems Manager

Company Name : Tsebo Facilities Solutions

3.Name : AJ

Contact Number : 084-***-**** (He has left the country)

Position : Project Supervisor

Company Name : Tsebo Facilities Solutions

4.Name : Lungi Hlela

Contact Number : 072-****-***

Position : Brand Promoters Supervisor

Company Name : Hollywood Bets

5.Name : Sam Holland / Allison

Contact number : 031-***-**** / 071-***-****

Position : Financial Manager

Company name : Zikhulise Group

6.Name : Neville Pillay

Contact number : 071-***-****

Position : Contracts Manager

Company name : Ignition Call Centre

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