CURRICULUM VITAE OF

NIKITA PILLAY

NIKITA PILLAY

078******* adivmx@r.postjobfree.com

OBJECTIVE

I aim to make a mark in Service Industries, by putting the best of my efforts forward.

PERSONAL INFORMATION

Date of birth : 97/01/05

Identity Number : 970**********

Sex : Female

Marital Status : Single

Nationality : South African

Health : Excellent

Criminal Record : None

Language Spoken : English

Hobbies : Tennis, writing, photography

Postal Address : PO BOX 574

Richards Bay

3900

Residential Address : 20 Asplenium Grove

Brackenham

Richards Bay

Drivers License : Yes(code 8)

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HIGH SCHOOL QUALIFICATIONS

Name of School : Richards Bay Secondary School

Highest Grade Passed : Grade 12(2014)

Subjects : Mathematics, Physical Science, Life Science, Information Technology,

Life Orientation, English, Afrikaans

TERTIARY QUALIFICATIONS

Name of Institution : Skyy Aviation Academy

Location : Durban

Course Completed : Aviation Support Training + Amadeus

Duration : 12months(January 2016 - December 2016)

Components Completed :

• Introduction to Air Transportation

• Airline Customer Service

• Airport Customer Service

• Airport Operations

• Check-in, Arrival and Departure Procedures

• Basic Introduction to Air Cargo

• Aviation Codes

• Cargo Customer Service

• Ramp Services

• Airline/Airport Call Centre Training

Additional Certificates :

• Domestic Fares and Ticketing

• Amadeus Computer Reservation System

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SKILLS AND CHARACTERISTICS

• Highly self-motivated and outgoing with an open-minded mindset.

• Enjoys ensuring the provision of an exceptional customer service at all times.

• Hard working and friendly, who enjoys communicating with others from different cultures and

backgrounds.

• Trustworthy, reliable and timeous.

• Goal driven and disciplined.

EMPLOYMENT HISTORY

Name of Company : Bidair Services - Mango Airlines

Position held : Customer Service Agent/Check-in Agent

Responsibilities : Check-in Procedures

Arrival and Departure Procedures

Boarding Procedures

Flight Controller

Customer Management

Duration : January 2018 – February 2020

Location : King Shaka International Airport(La Mercy)

Reference : HR (032*******)

Name of Company : Shana Signs(2015)

Position held : Receptionist (Temporary base)

Responsibilities : Answering and referring inquiries.

Location : Richards Bay

Reference : Vernon (073*******)

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Name of Company : Pollution Control Services(2015)

Position held : Receptionist (Temporary base)

Responsibilities : Answering and referring inquiries.

Location : Richards Bay - Alton

Reference : Deon (076*******)

OVERALL RESPONSIBILITIES AND ACHIEVEMENTS

• Interaction with many different types of people from different backgrounds and cultures.

• Adopted better communication skills.

• Gained a more expressive personality.

• Professionalism.

• Able to handle working under pressure and meeting deadlines.

• Customer focus and building a rapport with clients.

• Able to deal with customer complaints, incidents and reporting in a calm manner.

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