Mariha Morales

484-***-****; adivmh@r.postjobfree.com

Profile

Experienced immigration professional skilled in case preparation, documentation drafting, and USCIS regulation. Proficient in administration, employment advising, and knowledgeable with various immigration visas.

Education

B.A. International Relations, Millersville University, Millersville, PA 2014

Certificate, Proof Reading and Editing, Center of Excellence 2020

Core Competencies

Adaptable

Analytical

Bi-lingual in Spanish

Conflict Resolution

Cross-Cultural Communication

Diligent

Familiar with F1, K1, K3, I130, E1, & I90

Innovative

Leadership

Management

Trained in Synapsis, Opera, Lawlogix, Sage, Abacus Law, Docketwise, Oracle

Professional Experience

Escalations/QA Compliance (AT&T)

Sequential Technology March 2020 - Current

Settling customer concerns to avoid retention or legal action

Addressing low rated customer surveys (listening to agents calls and providing coaching feedback)

Communicating with FEDEX, AT&T Warehouses, and various other departments

Doing in-depth research to satisfy customers, while also using conflict resolution skills to avoid further escalation

Managing reports to monitor agents/departments progress

Attending weekly meetings to communicate with leadership on where improvement can be made

Monitoring employees suspected of misusing client/customer information

Investing/Reporting on possible fraud bought forward by the client

Secretary for Office of International Affairs (temp)

Lehigh University, Bethlehem, PA 2019

Assisted international students and faculty with navigating the International Affairs Department. Provided confidential office support by tracking Sunapsis/I-Home, office calendar, e-mails, and staff appointments with students.

Staff Writer

TV Fanatic, Remote

Complied weekly articles providing my critique of various television programs, while meeting daily deadlines. Adhered to company standards of structure and researched various angles for articles; all credit was given to the appropriate parties

Intake Specialist

Lawyer.com, Remote 2017 to 2019

Created a bi-lingual system that drove sales and revenue up by 35%, by increasing services to Spanish speaking clients

Managed crisis situations by classifying the problem and communicating with the correct parties to solve the situation

Dealt with time sensitive critical cases involving deportation, immigration, homicide, child abduction, child custody, domestic violence, and drug possession

Implemented conflict resolution skills to reassure discontented clients

Internships

Paralegal

Diaspora Law, Lancaster, PA 2014

Attended court hearings for client deportation

Assisted in compiling and organizing documents for the United States Customs and Immigration System

Immigration Aide

Catholic Charities, Allentown, PA 2014

Screened clients and handled visa applications such as H-1B, F-1, K-1, K-3, I-130, E-1, I-90

Examined applications and photographs for validity and organized community outreach.

Employment Specialist

Church World Services, Lancaster, PA 2014

Assisted refugees in finding employment in the Lancaster Area. Built professional relationships with local businesses to employ refugees

Administrative Assistant

Community Action-Upside Allentown 2017

Created legal contracts and guidelines for sponsors and participants

Transcribed meetings to structure events and build action plans

Handled PR and promotion for events and communicated with local businesses

Recruited students and parents to participate in programs and productions

Created and distributed flyers, managed social media, and engaged with the public

A liaison between churches, students, and parents and handling all correspondence regarding programing

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