Biodata:

Name: Farahlisa binti Amir Hussin

Date of birth: Dec, 09,1991

Gender: Female

Locality: Malaysian

Status: Married

Contact Number : +6-010-***-****

Email addresses: adivk4@r.postjobfree.com

Home Address : 94C, Jalan Sepakat 1,Taman United, 58200 Kuala Lumpur Experience:

7 years of total experience

Position: Personal Banker

Company: AmBank Berhad

Duration: Jan 2019 - Present (1 year 9 months)

Industry: Banking / Financial Services

Specialization:Banking/Financial Services

Monthly Salary: MYR 3,100 ( Basic Pay)

Responsibilities:

• Provides financial advisory, promote and cross-sell a comprehensive range of financial products and services such as payroll benefit, ASB Financing, mortgage, personal loan, business loan and credit card.

• Managed customer inquiries on branch products and services and attended to customer complaints

• Rendered sales and services that complied with internal and external policies, guidelines and regulations.

• Builds and maintains business relationships with existing customers to ensure customer retention and cross selling opportunities.

• Planned and participated in branch and region sales activities and campaigns.

• Provides good after-sales services which includes making sales visits to potential customer Position: Guest Relation Executive

Company: The Pearl Kuala Lumpur Kuala Lumpur, Malaysia Duration Feb 2018 - Jan 2019 (1 year)

Industry :Hotel / Hospitality

Specialization: Customer Service Management Roles

Monthly Salary: MYR 2,500 (Basic Pay)

Responsibilities:

• Greet and welcome all guests with a smile and professional conversation.

• Processed up to 100+ guests’ arrival and departures per day by using OPERA.

• Maintained up-to-date knowledge of hotel facilities and local business to proficiently answer all guest inquiries and requests.

• Resolved and managed any customer service issues and emergencies, and recorded as necessary

• Handling guest complaints and concerns in an efficient and timely manner.

• Improved guest experience in the facility through data analysis of feedback reports.

• Improved customer service ratings to 55% since taking position through implementation of guest feedback cards in room and receptionist counter.

• Assisting Customer Service Manager in handling guest’s feedback through OTA (Online Travel Agents) such as agoda.com and tripadvisor.com

• Implementation of service recovery when necessary.

• Remained courteous and calm at all time

Position: Customer Service Agent

Company: RHB Banking Group

Duration: Sep 2016 - Sep 2017 (1 year 1 month)

Industry: Banking / Financial Services

Specialization :Customer Service Call Centre Executive Monthly Salary:MYR 2,200

Responsibilities:

• Handle 85+ calls daily. This includes signing up a new customer, retrieving customer data, presenting relevant product information and canceling service.

• Trained six new employees in operating Onyx, Card Link and TSSO system

• Memorized all company products and facilities to be able to answer all customer questions quickly and efficiently and make relevant upsell

• Achieved an average of 85% customer satisfaction rating over the course of one year

• Resolved 91% of incoming customer requests and complains, referring only the most complex to the team leader.

• Persuaded 80% of canceling customers to continue using bank product and facilities, higher than company average

• Received personal service compliment report with a statistic 83% during my service.

• Received source data such as customer name, addresses, phone numbers, credit card information and entering data into the various customer service software. Position: Customer Service Sales Representative (Post-sales) Company: Balete Shipping & Fisheries Co. ltd Philippines Duration: Aug 2015 - Apr 2016 (9 months)

Industry: Agricultural / Plantation / Poultry / Fisheries Specialization:Customer Service (Role as Supervisor/Team Lead) Monthly Salary:PHP 30,000 (Basic Pay)

Responsibilities:

• Handle client inquiries by phone and email.

• Filing all the service reports and failure reports.

• Making after sales calls for guarantee, warranty and emergency cases for services within company product portfolio

• Ensuring customer satisfaction on company service by conducting a periodic appointment after sales

• Maintaining a proper after sales plan for a period of 30 days in advance for the scheduled services and possible emergencies.

• Assisting in collection of outstanding payments from customers and working together with the accounting department to coordinate invoicing, billing and shipments according to company policies.

• Reporting non- conformance work to coordinator

• Increased post-sale purchases 5% by conducting regular after sales services

• Maintaining the highest levels of courtesy and professionalism when dealing with customers Position: Customer Service Representative (CSR)

Company: Rimba Company Sdn Bhd Sabah, Malaysia

Duration: Jun 2013 - Apr 2015 (1 year 11 months)

Industry : Agricultural / Fisheries

Specialization : Customer Service

Monthly Salary:MYR 1,300 (Basic Pay)

Responsibilities:

• Handle 40+ customers interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention

• Answer phones, arrange scheduled meetings and appointments by email and phone call.

• Memorized all company product to be able to answer all customer questions quickly and efficiently

• Performed clerical data entry task with computer software such as Microsoft Office (Words and Excel)

• Used office equipment such as a photocopy machine for daily administrative tasks. EDUCATION

Masterskill Global College

Diploma in Pharmacy/Pharmacology Malaysia

Graduation Date: 2013

Major: Pharmacology

Grade: Grade B/2nd Class Upper

Interbankers Centre

Professional Certificate in Finance/Accountancy/Banking Malaysia Graduation Date: 2016

Major: Business and Banking Operation

Grade: Grade A/1st Class

SKILLS

Advanced

Microsoft Office : Microsoft Word, Excel, Power Point, Outlook System :Card Link, TSSO, CRM, Opera, TCS BaNCS, Digital Credit Management System (DCMS) Internet Browsing

LANGUAGES

English (Primary)

● Spoken: Advance

● Written : Advance

Bahasa Malaysia

● Spoken: Advance

● Written: Advance

Filipino

● Spoken: Good

● Written: Poor

ADDITIONAL INFO

Driving License : Type D

Banking License :

CUTE (Computerized Unit Trust Examination)

PCEIA (Part A and Part B)

CEILLI (Investment-Linked Life Insurance)

TBE (Takaful Basic Examination)

PRS (Private Retirement Scheme)

Expected Salary: Shall be discussed

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