Engineer Manager
Resume:
Justin Likes
American Fork, UT *****
Phone: 801-***-****
E-mail: adivhq@r.postjobfree.com
Good Day,
Please review the enclosed resume, which highlights the skills and accomplishments that will enable me to contribute to your team. During my number of years in the work field, I have demonstrated leadership, independence, teamwork, superior work habits, proficiency, and would appreciate the opportunity to meet with you to discuss employment opportunities.
I frequently had the opportunity to use my skill set and I’m proud that we increased productivity, increased sales, and met deadlines on a regular basis. I enjoy challenges, responsibility, and goal setting involved in work, and applying my abilities to real-world situations. I enjoy working with a team to meet and surpass management goals. Thank you for taking the time to review my qualifications and I would appreciate the opportunity to interview and answer any questions that you may have. Sincerely,
Justin Likes
Justin Likes
adivhq@r.postjobfree.com
http://justinlikes.com
Objective:
I desire a challenging position which effectively utilizes my experience and expands it. A position in a progressive organization that offers opportunities for advancement.
Professional Summary:
Customer service focused Technical Support Specialist with over seven years career experience in help desk environments. Associates in Computer Science and plan on continuing for Bachelors. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.
Professional Experience:
SolarWinds – Smartech 1/2020 to 12/2020
IT Lead for Lehi Location
Duties: Maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware, and replacing faulty network hardware components when necessary. eBay – Tek Systems 5/2019 to Present
eBay MyIT Help Desk Team Lead
Duties: Manage a group between 5-10 people. Emphasize superior quality, continuous improvement and high productivity. Motivating and continuing the policy updates in future dates.
Bask Technology 5/2017 to 4/2019
Bask for Business Team Lead
Duties: Manage a group between 10-20 people. Emphasize superior quality, continuous improvement and high productivity. Remote control into customers computers and fix any operating system issues or software issues. Bluehost 3/2014 to 5/2017
Web Advisor Coach (supervisor/manager)/Technical Support Engineer Duties: Manage a group between 10-20 people. Updating and coaching the agents on new procedures and how to encourage them to do the best job the possibly can. Before coaching I performed technical support by phone, email and chat while keeping my average call handle time low and solving the customers issue. Provide for any web issues: email, ftp, coding, security settings, database, DNS and many odd cases I would figure out how to fix.
Education:
Utah Valley University, Associates Computer Science Orem, UT Code Academy, Current Online
Skills:
• Leadership
• SLA management
• Help desk reports
• Technical support (phone, chat, and email)
• Crucial Conversations
• Personnel Management
• Interpersonal Communication
• Escalations Management
• Incident management
• Troubleshooting
• Customer Relation Skills
Over 7 years of IT/Helpdesk operations, more then 5 years of leadership and training positions. Decreased outstanding Help Desk cases by increasing motivation on professionalism services in projects.
Interests:
Computers, art, study of language, literatures, personal development, sports, games and movies.
References upon request.
Contact this candidate