Steven Lewis

W**** Riverview Court, Fond du Lac, WI 54979 920-***-****

adivgw@r.postjobfree.com

VISION

To be a top producing Sales Professional who will help lead a progressive company with gaining market share by establishing strong relationships with new and existing clients.

PROFILE

Enthusiastic, highly motivated worker with over 30 years of experience in exceeding customer and company expectations. Proven ability to identify customer needs, develop long term relationships and provide ideas to remain competitive in the market. Brings high level of energy, creativity and resourcefulness to every task and project on a daily basis. Very skilled in utilizing time efficiently, prioritizing objectives and accomplishing multiple tasks.

QUALIFICATIONS

Sales Representative

Warranty Administrator

Process Improvement

Project Management

Customer Service

Parts Pricing & Promotion

PROFESSIONAL EXPERIENCE

Clinton Aluminum & Stainless Steel Clinton, OH 9/2019-11/2020

Territory Manager

Responsible for expanding customer sales in Aluminum and Stainless products in Northern half of Wisconsin, Upper Michigan, Minnesota and Iowa. Develop partnerships with new and existing accounts.

Marmon/Keystone Bolingbrook, IL 8/2017 -11/2018

Technical Account Manager

Responsible for expanding the customer base in the northern half of Wisconsin, Upper Michigan, and Minnesota. Identify new opportunities with existing customers and expand our partnerships to include more value added activities.

Wisconsin Steel & Tube Milwaukee, WI 11/2010 -8/2017

Sales Representative

Responsible for prospecting new customers and developing a new sales territory within the northern half of Wisconsin and Upper Michigan. Identified customer solutions for value added services as well as material such as bar, tube, pipe and angle.

Grew sales with new and existing customers by over 30% each year for 4 years.

Increased number of accounts and prospects by over 700 customers for 4 years.

Prospected and developed several new accounts for machine shop opportunities.

Chicago Tube & Iron Milwaukee, WI 1/2008 -10/2010

Sales Representative

Responsible for prospecting new customers and increasing sales with current accounts in northeastern Wisconsin territory. Identifed customer solutions for value added services as well as material such as bar, tube, angle, channel, pipe, valves and fittings.

Led company sales force in pipe, bar and tube sales in 2010.

Led company in most new customers for two years in a row.

Keats Machinery Van Dyne, WI 10/2006 -1/2008

Manager of Sales & Marketing

Responsible for developing customer relationships and increasing sales in Midwest territory. Identified customer needs for metal finishing, fabrication, machining, grinding and cutting equipment and presented cost effective, high value solutions.

Added several new key manufacturing accounts and successfully completed machinery upgrade projects.

Magnum Products Berlin, WI 5/2005 -10/2006

Quality Assurance Coordinator

Responsible for service parts pricing, sales promotions, order placement and returns. Provided support to field sales staff on customer issues. Created warranty reporting structure for identifying root causes of all external product issues and implementing action plans. Established key metrics on internal production issues and created quality control systems.

Implemented supplier improvement program that decreased supplier part defects by over 60% within 6 months.

Organized the internal inspection process for military products to eliminate product defects by 100%, which certified the company as a government supplier.

Implemented paint department quality metrics, which reduced rejected parts by over 70% during a 6-month period.

Alliance Laundry Systems Ripon, WI 9/1987 – 5/2005

Manager, Home Laundry Service & Warranty Administration

Responsible for training and supervising four home laundry service representatives. Provided service support for all field sales staff, distributors and dealers. Responsible for managing $1.8 million warranty budget. Handled all product liability and insurance claims.

Implemented an aggressive warranty claim validation procedure that saved the company over $3.8 million over a 10-year period.

Manager, Parts Sales & Warranty Administration

Responsible for service parts pricing and developing promotions and incentives to increase sales. Established strong communication channels with all parts distributors and provided assistance against competitor programs. Responsible for managing $2.4 million warranty budget.

Recovered over $1.5 million in warranty costs from suppliers over a 4-year period and reduced warranty failure rates by 2% every year.

Claims Administrator

Responsible for managing $3.6 million warranty budget. Provided supervision for five warranty clerks. Resolved all damage and concession claims for home and commercial customers.

Investigated all product liability and property damage claims and achieved a 93% favorable closure rate for the company on all insurance claims.

Customer Service Analyst

Responsible for reviewing all product warranty claims. Analyzed all warranty data and generated reports, histograms and graphs to identify issues. Developed reports from customer survey data to show trends on product and service satisfaction.

EDUCATION

Ripon College Ripon, WI

Bachelor of Arts in Business Management

Contact this candidate