Tricia Reeves
Columbus, OH *****
adivgh@r.postjobfree.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.
Authorized to work in the US for any employer
Work Experience
Technical Support
Spectrum - Columbus, OH
September 2018 to January 2020
43212
Assist customers with high-speed data and phone service and may handle some billing and video concerns
Submit tickets on more complex issues
Billing Representative
Spectrum - Columbus, OH
September 2015 to September 2018
43215
Process payments and credits
Assist customers with invoice and product inquiries Upgrade and make changes to services
TPO Expeditor
MAC TOOLS - Westerville, OH
October 1999 to May 2015
43229
Communicated with vendors regarding back order availability, future inventory and special orders. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Processed 50-75 daily invoices and billed renewed invoices to clients in EDI system. Routinely answered customer questions regarding merchandise and pricing. Education
LANCASTER HIGH SCHOOL - Lancaster, OH
August 1990 to June 1994
Skills
• Creative problem solver
• 10+ years Exceptional communication skills
• 10+ years Strong client relations
• 10+ years Skilled in call center operations
• 10+ years Committed to maintaining data integrity
• 10+ years