Employee Relations Manager

ZALHA CARRION

Orlando, FL 407-***-**** adivfr@r.postjobfree.com

HUMAN RESOURCE PROFESSIONAL

Bilingual (Spanish) Human Resource Management professional seeking to leverage my educational background, with 10+ years combined experience as a human resource manager and recruiter, to positively impact a progressive organization. Strong record of innovative achievement in all HR areas including recruitment, benefits analysis and design, employee relations, training and supervision, career development, policies and procedures, legal compliance, change management, cultural diversity, and dispute mediation. Effortlessly collaborates with colleagues at all organizational levels.

CORE STRENGTHS & LANGUAGES

Spanish (Fluent) Portuguese (Advanced Speaking) Arabic (Advanced Speaking)

Building Positive Employee Relationships Recruitment & Placement Compensation & Benefits Training & Development

Multi-Cultural Sensitivity Performance Appraisal Labor Relations Conflict Resolution Interviewing Health, Safety & Security

HUMAN RESOURCE CAREER EXPERIENCE

HR RECRUITER QUICK REPAIR ORLANDO, FL 2013 - 2018

Expert at collaborating with management to determine hiring needs. Adept at locating resources to target qualified candidates. Proficient at networking to maintain and expand contact base.

• Screened an average of 8 resumes per week and conducted 15-20 interviews per week using skillful evaluation, assessment, and selection of candidates.

• Supervised and trained 3-5 employees per week, consisting of store managers, sales reps and assistant managers, on the daily functions of their job description.

• Consistently met deadlines for compiling data into reporting from interviews or surveys.

HR MANAGER INVERSORA PARQUE CENTRAL VENEZUELA 2004 - 2012

Served as a link between management and 500+ employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed and coordinated work activities of 50+ staff members relating to employment, compensation, labor relations, and employee relations. Identified staff vacancies, recruited, and interviewed 50 applicants per week.

• Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

• Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

• Perform difficult staffing duties, including dealing with understaffing, resolving disputes, firing employees, and administering disciplinary procedures.

• Represented the organization at personnel-related hearings and investigations.

• Conducted new employee orientation.

• Administered compensation, benefits and performance management systems, and safety and recreation programs.

• Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

• Analyzed training needs and design employee development, language training and health and safety programs.

CAREER EXPERIENCE

TEMPERATURE TAKER PIRTLE CONSTRUCTION ORLANDO, FL 2020 - PRESENT

Commended on numerous occasions for strong work ethic and commitment to excellence.

• Adheres to strict safety precautions and procedures while taking 300-350 employee temperatures per day.

RECEPTIONIST – INFORMATION AID TOP TALENT (MCO ORLANDO INTERNATIONAL AIRPORT) ORLANDO, FL 2019 - 2020

• Welcomed 50 visitors per day, providing customer service through directing and announcing their arrival.

• Advised 150-200 guests per day on flight, gate and airport information.

• Performed clerical duties such as organizing and sorting 20-30 pieces of mail and answering 40-50 incoming calls per day.

RECEPTIONIST – DISPATCHER SUPPORT CLERK APPLE ONE (A.D. SOLUTIONS) ORLANDO, FL 2019 - 2019

Operated multiple communication systems such as phones, switchboards, intercom, two-way radio and public address. Communicated memos both verbally and in writing to appropriate personnel. Maintained the confidentiality of sensitive organizational information.

• Routed 50-70 emergency calls per day.

• Coordinated 25 – 30 conference calls per week.

• Accurately monitored the route and status of 5 field units and assisted in coordinating their schedule. Utilized a coordinate service to coordinate service and 35-40 schedules per week.

PASSENGER SERVICE AGENT INTERJET AIRLINES HOUSTON, TX 2019 - 2019

• Serviced 100-150 guests per day by performing check-in, aircraft boarding and deplaning, ticketing, bagging service, providing connecting flight information and directional assistance. De-escalated angry and unruly passengers.

CERTIFICATIONS

NOTARY PUBLIC – FLORIDA EXPIRATION 03/2021

EDUCATION

MASTER OF BUSINESS ADMINISTRATION KEISER UNIVERSITY FORT LAUDERDALE, FL

BACHELOR OF INDUSTRIAL RELATIONS – HUMAN RESOURCE FERMIN TORO UNIVERSITY VENEZUELA

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