KATHERINE L. O’HAGAN

**** ******* ***** **., *** # 164, Santee, Ca 92071 · 858-***-****

adive6@r.postjobfree.com

Stellar verbal and written communication skills. Experience working with diverse groups of people. Strong time and resource management. Excellent self-drive and work ethic. Ability to manage multiple complex tasks with attention to detail.

EXPERIENCE

ANCHOR GENERAL INSURANCE COMPANY

Special Investigation Unit (SIU) Clerk, October 2018 to March 2020

Processed all California Vehicle Registration (CVR) and Police report requests for SIU examiners. Submit recorded statements to be transcribed by an outside vendor, Paragon Services. Gathered and compiled necessary documentation for legal and audit requests, including requests from the Department of Insurance. Processed SIU invoices for accounts payable and accounts receivables. Maintained and updated the SIU log and claim files until the SIU file was closed.

Subrogation Claims Clerk, January 2017 to September 2018

Processed all subrogation recovery payments received. Assigned new arbitration cases and subrogation referral cases to subrogation examiners. Processed incoming invoices and prepare payments for subrogation related vendors. Responsible for subrogation and arbitration log, including following up on subrogation activity until the claim file was closed. Prepared monthly subrogation recovery reports.

Salvage Claims Coordinator, August 1998 to January 2017

Responsible for the oversight, management, and processing of all salvage claims, including DMV forms, vehicle titles, and other documents for all states served. Maintained regular communication with lienholders and salvage yards. Prepared monthly salvage recovery reports, an average monthly recovery of $200,000.

Claims Assistant, March 1997 to August 1998

Answered claim customer service calls. Dispatched claim assignments to independent appraisers and repair shops. Processed outgoing claims correspondence on behalf of the claims department. Assisted claim examiners with initial calls to insured and claimants. Collected and recorded claim details in the electronic claim system.

UROLOGICAL PHYSICIANS OF SAN DIEGO

Medical Receptionist, December 1992 to March 1997

Processed authorizations, prepared patients charts, CPT/ICD codes, receptionist duties, set-up appointments, assisted patients, contact with primary doctor, typing and filing.

OTHER EXPERIENCE, EXPERTISE, AND CERTIFICATIONS

Medical Receptionist and Medical Bookkeeper

Accounting Clerk, Accounts Payable and Receivable

Carfax, Audatex, Kwik Work, N2uitive, Lexis Nexis

MS Office: Word, Excel, Outlook, and Access

Medical Administrative Certification, Maric College

Department of Insurance Certification

Business Writing for Claims Professionals Certification