Gertrude Mba

Email: adive2@r.postjobfree.com Tel: 240-***-****

Scrum Master

Servant Leader – Agile Delivery – Team Development

Experience working with Co-located, Distributed and Offshore teams using different visual platforms.

Agile/Scrum Coaching & Servant Leadership, Capacity Planning & Risk Mitigation, Change Management, and Relationship building.

Agile estimation and coaching; Meeting Facilitator; Servant Leadership; Agile PI planning & forecasting, communication, collaboration & conflict resolution. Boosts team morale. Experienced Scrum Master with 6yrs hands-on experience as well as extensive knowledge in Software Development Lifecycle (SDCL) within multiple domain such as Health care, Retail and Finances with also 3yrs of Oracle Database Experience.

Passionate about Agile methodologies; Scrum, SAFe, Kanban and XP with expertise in using several Agile project management tools like JIRA/Confluence and Visual Studio, Microsoft Azure .

History of working with co-located, distributed, and offshore teams while using several virtual platforms like Google hangouts, WebEx, zoom and Skype for business.

Great listener, talented at strengthening relationships across functions for consensus and collaborative product delivery. Experienced in all phases of the Application Lifecycle Management.

CAREER ACCOMPLISHMENTS

• Certified Scrum Master (CSM), Certified SAFe Agilist (SA) 5.0, RTE, SAFe PO/PM, Agile coach (ICP-ACC) with over 6 years of experience in facilitating Sprint Planning, Daily Scrums, Retrospectives and Stakeholder Meetings and 3 years as an Oracle DBA

• Excellent experience with several Agile frameworks like Scrum, Kanban, Scrum ban, XP and SAFe.

• Mentored and coached the team in understanding and the application of the Scrum and Kanban practices.

• Updated team boards for management reporting metrics.

• Successfully supported teams with high dependencies and ascertained high quality and timely releases.

• Proven ability to sustain high performing teams by removing impediments, fostering self-organization and high team morale.

• Technical proficiency to effectively facilitate team discussions and business value prioritization.

• Experience in working all phases of the Software Development Life Cycle (SDLC).

PROFESSIONAL EXPERIENCE

PROJECT MANAGER SCRUM MASTER – CARGILL, MN (MAY 2020 – PRESENT)

• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents

• Speaking to details of the project to both the business and technical teams from beginning to end of all projects

• In-depth knowledge of project planning techniques and automated project planning tools

• Anticipating issues and acting proactively to address potential issues

• Working with the team to plan sprints and holding daily scrum meetings

• Provide technical support to Business Owners during implementation of new products/services

• Obtaining maximum value from Information Technology project management services

SCRUM MASTER SPECALIST – ACCENTURE, MN (MARCH 2019 – MAY 2020)

Technology Delivery Consultant with special interest in Agile Project management, Product development, Scrum Methodology who Solves clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology, operations and security. Develop and enhance your skills and experience, working across diverse teams, projects, and industries.

• Plan's, coordinates, monitors, and supports the implementation of multiple small to medium systems and/or products.

• Shields the team from interruptions and removes obstacles that may impact the delivery of the product.

• Guides the team's operations by facilitating ceremonies (e.g. daily standup, sprint planning) and instilling Agile principles into daily activities to ensure smooth functioning of the delivery team.

• Facilitates internal and external communications (e.g. task coordination, progress tracking/reporting, dependency management).

• Ensure team is well-informed on internal and external initiatives and activities.

• Keeps external stakeholders, collaborates, and other interested parties are well-informed on team progress and activities.

• Ability to meet the teams where they are and help support their journey based on continuous improvement.

• Help understand and support current and future Continuous Integration, Continuous Delivery and Continuous Deployment (DevOps) within Capella.

• Work with product owners to help support their overall roadmap and recommend additional communication paths.

Scrum master - Prudential Insurance, Minneapolis, MN (July 2018 – March 2019)

Coaches the team on how to get the most out of self-organization, clearly articulate Agile principles, values, roles, and key responsibilities. Coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Guides the team to remove impediments by collaborating with the right teams to remove the impediment. Builds a trusting and a protective environment where problems can be raised without fear of blame, retribution, or being judged.

• Help the product owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope

• Help the team coordinate with other teams on the Agile Release Train (ART) and communicates status to management as needed.

• Escalated people’s problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals and teams through personnel changes

• Facilitates discussions, decision making and conflict resolution.

• Engages multiple roles and stakeholders in critical discussion and building consensus.

• Assists with internal and external communication, improving transparency, and radiating information.

• Supports and educates the Product Owner on how to meet their objectives through scrum, especially with respect to grooming and maintaining the product backlog.

• Facilitates team learning and continuous improvement.

• Facilitates team continual grooming sessions, release and sprint planning.

• Organizes and facilitates team Retrospective for continual improvement and team growth.

• Ensures healthy team backlog, burn down charts, sustained velocity and equitable capacity.

Scrum Master – M&T Bank, New Jersey (June 2016 - July2018)

Proficiently organizes and facilitates daily Scrum, Sprint Reviews, Sprint and Release Planning. Conducts Sprint Retrospectives and follow-ups on action items for continual improvement. Collaborates closely with Product Owner and team on Backlog Refinement/Grooming to keep Product Backlog relevant and prioritized, ensuring acceptance criteria are clear, agreed upon and stories are sized. Effectively works with product owner and team to track team’s progress, including Burndown, Velocity, and Release Forecasting. Encourages and facilitates cross-team coordination and collaboration.

• Monitors and manages dependencies on other teams and external projects to ensure potential issues are resolved and remove team’s impediments on a daily basis to allow team deliver the sprint goal and potential shippable increment.

• Protects development team from outside distractions, impediments or team conflicts, and maintain focus on Sprint Backlog and project timeline.

• Participates in the Scrum of Scrums meetings to provide update of progress, escalates and resolves impediments in collaboration with other teams.

• Builds relationships with Product Owners and other stakeholders to facilitate team’s interaction with and improvement of internal and external communication providing transparency.

Scrum Master – AmerisourceBergen, Philadelphia (Feb. 2014- May 2016)

Active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with clients. Protected team from internal and external distractions to help them focus on daily QA activities to be productive and growing in ability. Actively participated in sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives conflict resolution meetings. Focused on developing more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with a complete focus on problem resolution.

• Assisted internal and external communication, improving transparency, and radiating information

• Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog.

• Facilitated the team in transition to scrum methodology through ETC (Enterprise Transition Committee) engaging stakeholders during the process.

• Active participated in establishing and providing the vision for the term and gaining consensus on goals and Epic acceptance criteria.

• Served as Scrum Master for the team and ensured team-maintained focus on quality and continuous delivery.

• Actively participated in scrum of scrum meetings with Release Train Engineer (RTE)

• Encouraged self-organization and ensured team members took lead in removing issues whenever possible.

Oracle Database Admin – Fitch Ratings, New York (Jan. 2011- Feb. 2014)

Performed daily administrative activities such as storage layout, Data Guard replication, restore, patching and maintenance of databases. Identified and provided solutions for poorly written queries. Involved in working on ASM databases. Scheduled & automated back-end jobs. Setup of High Availability of the database using RAC, Standby, Data guard.

• Implemented Transparent Data Encryption (TDE) for database security.

• Developed compliance reports and performed auditing at higher levels

• Provide support across multiple databases for production, development, test and staging purposes in

Linux Enterprise Server and Windows environments.

• Refresh development and test instances with data from Production on a regular basis.

• Performed backup (cumulative and differential) using RMAN and implemented recovery strategies.

• Executed and implemented user helpdesk tickets of various issues via REMEDY database from creating user accounts, read-only accounts on a database & table down to assisting them with logging into the database.

TECHNICAL PROFICIENCIES

Frameworks & Methodologies: Waterfall, Agile, Scrum, Kanban, SAFe, IC/CD, TDD

Tools: JIRA/Confluence, Visual Studio & Rally, Microsoft Azure

Office Tools: MS Word, Excel, HTML, Adobe, SharePoint & PowerPoint, SDLC

Others: Red Hat Linux, Sun Solaris Oracle 10g, 11g, 12c OEM and 24X7 on call

EDUCATION AND CERTIFICATION

Bachelor’s Degree in Computer Sciences (BSc), 2007

Certified Scrum Master – Scrum Alliance

Certified Oracle Database administrator

Certified SAFe Agilist (SA) 5.0

Release train Engineer (RTE)

Agile coach (ICP-ACC)

Certified SAFe PO/PM

Security+

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