Medical Assistant Mental Health

Susan Jamelle Matthews, US citizen

**** *** ****** **** **, Atlanta Ga 30331

Cell: 404-***-****

Personal email: adivdf@r.postjobfree.com

Objective

Obtain a position within an organization that provides rewarding opportunities for professional growth and increased responsibility by way of proving to be an asset to the company through the utilization of my knowledge and experience.

Abilities

I have a concrete background in providing administrative training and support to professional health care providers. I am zealous about providing advancement in the lives of individuals in which I meet. I work hard to accomplish the mission of the organization in which my employment is provided. Provide solid organization and leadership skills. Knowledgeable in gathering information, identifying, and problem solving. Work well with others to guarantee the mission of the organization is accomplished and/or the patron is completely satisfied. I am an individual who takes pride in formulating positive support geared towards any organization. Possess excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress environment. Proficient in the use of Computerized Patient Record System (CPRS) and Veterans Health Information System and Technology Architecture (VistA). Highly productive in the use of Microsoft (MS) Word, PowerPoint, Perfect, Excel, Outlook and Access. Self starter with a can do attitude.

Employment History

2000 to November 2020

Patient Access Specialist

●I played a vital role in the success of Patient Access.

●It was linked between the call center Supervisors and Agents.

●The overall function of the Team lead is to assist supervisor(s) with the growth and development of team members into patient-centered, high-performing brand ambassadors focused on the delivery of excellent customer service in all patient interactions.

●Assist Supervisor: Monitor `the floor' to listen/watch for PAAs who may need assistance; including quality performance, call handling issues, observing call volume, etc; Serve as Initial point for call escalations.

●Track all escalations received. (Date, PAA, MRN, Outcome).

●Takes initiative to coach in the moment to assist PAAs in handling potential escalations and for improved performance on escalated calls.

●Provide Quality Patient Care: Mondays and Wednesdays the Lead is expected to take calls all day and any other day/time as needed; and Deliver clear, courteous and pleasant verbal and written communication skills with appropriate grammar, pronunciation and tone.

●Team Player: Interpersonal skills to interact with the Patient Access Associates and Specialists with perceptive listening skills to identify the concerns and take appropriate actions with employees who may need help or are feeling frustrated.

●Excellent Use of Technology: Be able to learn new processes, procedures and software programs quickly; and Demonstrate strong attention to detail and accuracy in daily work.

●Adherence: Excellent attendance and Timeliness; and ability to lead by example with all of the behaviors displayed on a daily basis.

●

1993 to 2000 Medical Insurance Preparer/Bookeeper

Sourcecorp HOV

Performs all accounts payable and receivable transactions for the Insurance Department: issues checks, prepares purchase orders, processes approved purchases, records expenditures, and maintains all supporting documentation. Subject to monthly and yearly audits.

· Checked customer specifications to determine required preparation of documents · Prepared documents including the removal of paperclips, staples, rubber bands, and other types of fastenings from documents.

· A minimum of six(6years) accounting / bookkeeping / payroll skills, computer knowledge and experience. Also have training in office practices and experience preferred.

· Correctly identified multiple document types and prepared as required as required opened pre-sorted mail and sorted to the correct bill type as required log accountable mail tracking number to reconcile against manifest sent by the post office as required

· Created accountable mail manifest sheets containing tracking number, PO Box, first and last name

· Performed quality inspections periodically during job process

· Completed all job tracking paperwork and/or input work data into appropriate

systems in timely and accurate manner Maintained appropriate housekeeping in work area Followed all safety procedures

and notified supervisor of potential hazards promptly Performed other duties as assigned.

2007 – 2013 / 40hrs/wk VA Medical Center, Forest Park, GA

Program Support Assistant GS-6, 0303- Supervisor- Contact Tamesha Rih

· Supported multiple clinics within the VA to include, Community Based Outpatient Clinic’s (CBOC’s), Geriatric psychiatry, and Trauma Recovery clinics

· Maintained schedules for 43 clinicians who include doctors, social workers, and residents on a daily basis

· Worked closely with other members within the Mental Health service line to make certain that the clinical flow of operations is maintained.

· Managed patient records from collections (spoke with patients to pay out on overdue payments) scheduled, processed, determined eligibility for benefits, and filed · Performed daily customer service duties for multidisciplinary team members for which I was assigned

· Greeted and received patients via telephone and in person

· Processed some currency postings and generated some invoices

· Prepared schedule reports from information readily available

· Typed intermediate drafts when requested

· Prepared material for briefings, conferences and training classes

· Coordinated trainings

· Provided report and records control

· Assisted in mail, printing and publication services, supplies and equipment control

· Responsible for scheduling consult appointments for veterans via VISTA computerized database within the allotted amount of time stated by the appropriate clinician

· Processed daily and monthly encounter closeouts for Encounter Action Required reports and consults. Collect and assemble data, manage correspondence

· Assured lofty precedence is made available to veterans regarding special assignments such as unscheduled clinic cancellations or late notifications

· Researched databases such as CPRS and VISTA in order to address clarity of veteran’s appointment dates and/or notes written by clinicians

· Met with key clinicians in discussion of and ways to continually implement proper patient care

· Prepared charts and materials, and make administrative, logistic, and support arrangements

2003 – 2004/ 20-25hrs/wk In-Home Support Service

Care Provider- Supervisor- J. Nicole Curry-

·Assisted in administering patient’s medication. Transported patients to and from doctor’s appointments. Assisted patients with daily hygiene. Prepared patients’ meals. Conducted patient’s business ventures on a daily, weekly, and monthly basis.

2003-2003/30-40hrs/wk Associated Family Physicians Medical Assistant (Externship)- Supervisor- Sophia Avila-

· Assisted in minor surgical procedures. Performed patient vitals on a daily basis. Performed phlebotomy, CBC’s, and other various laboratory tests. Administered patient’s vaccines. Documented patient’s files.

Honors & Awards

General Employee Privacy Awareness Training VA Privacy Awareness Training

VA Information Security Awareness Training Suicide Prevention Guide Training

No FEAR (Notification & Federal Employee Antidiscrimination & Retaliation) Act

Integrated Ethics- Ethics in Health Care Prevention of Sexual Harassment Training

VA Cyber Security Awareness Training VHA Privacy Policy Web

HIPPA Training Equal Opportunity Training

Customer Service Training JCAHO Training

Type 40+ wpm

Education

Liberty University Online, Lynchburg, VA

Bachelors of Science/Psychology, Currently Enrolled

Atlanta VA Medical Centers A.L.E.R.T. Leadership Program, Decatur, GA

Arising Leaders of Excellence Resource Training, 2011

University of Phoenix, Phoenix, AZ

Associate of Arts/Business, 2009

Charles A. Jones Skills and Business Education Center, Sacramento, CA

Medical Assistant Certificate of Completion, 2003

Skills

Recruitment/staffing Change management

Statistical reporting Audit preparation and reporting

Union grievance resolution Benefits administration

HRIS Interviewing

Employee coaching Payroll administrator Unemployment laws Records maintenance

Benefits administration Training programs development

Contact this candidate