Summary

Ambitious, meticulous Project Manager & Scrum Master with 9+ years of experience. Currently working on Infrastructure Technology projects, Infrastructure PMaaS (Project Management as Service) & Infrastructure Deployment in alignment with cyber security protocols.

Strong background in planning and monitoring, facilitating End to End Infrastructure deployment projects for new innovative initiatives and upgradation support.

Expertise in Project plan deliverables, including operational readiness with the appropriate project team members. Program communication planning and execution setting appropriate expectations, communicating status with all stakeholder groups, escalating issues and concerns when warranted.

Conducting Sprint Ceremonies, maintaining the portfolio within the agreed scope, time, and cost; managing internal and external stakeholders. Core strengths lie in service delivery of end to end projects from initiation to project closure. Extensive experience in leading a cross functional team in a virtual environment.

Technical Skills

JIRA/Confluence, IBM Clear Quest, HP ALM, leanKit, aCAR-finance tool

SDLC (Waterfall, Agile/Scrum)

Just in Mind Prototype, Rational Rose, Webservices

MS Office Suite (Word, Excel, Power point, Access), DocShare, MS SharePoint, MS Project, Visio)

Certification/ Trainings:

Certification /Training Name

Certification /Training Institute

Year of Completion

PMP Certification

PMI ORG

12/2020

SAFe Agilist 5.0

Scaled Agile

04/2020

Certified Scrum Master (CSM)

SCRUMstudy, USA

04/2018

Salesforce User Training

Aspiratech Training, USA

06/2016

Six Sigma Yellow Belt

6 Sigma Study, USA

10/2012

Technical Writing

Techno Point Bangalore, India

08/2009

Professional Experience:

Lorhan Corporation, Middlesex, NJ, USA Dec 2018-Till Present

Project Name– MLL (Make, Labs and Logistics)

Client: Johnson & Johnson

Role: Senior Technical Project Manager

As a Senior Project Manager, I am responsible for two major programs under MLL umbrella. As Project Manager I’m accountable for each of the sites in scope through the various phases of implementation & ensure seamless co-ordination to meet the deadlines for each of the planned sites.

First key initiative was to deploy the customized Firewall also known as ICE, End to End infrastructure upgradation as per Johnson and Johnson Cyber security Standards globally. That is around 196 Manufacturing and Distribution sites. It involved co-ordination amongst multiple stakeholders. Project was implemented as per AGILE framework. To work with senior management, business & release management to understand the vision of the product, prioritize, & develop release planning.

Second key Initiative is to strengthen the physical footprint at various facilities and improve operating performance for Manufacturing sites also known as Wireless Remediation Program. The key focus is to upgrade the end of Life IT equipment cause long and impactful incidents that disrupt Supply Chain functions, hence through this program, we are aiming to strengthen the Wireless Reliability across 28 sites this year.

My responsibilities include:

Act as the single point of ownership and management for the assigned projects.

To Manage a variety of projects concurrently with varying degrees of scope and urgency.

Ensuring that adherence to project development lifecycle and project implementation policies and procedures is throughout the implementation.

Building and maintaining effective working relationships with team members, vendors, and other departments involved in the projects.

Provide leadership, organization, and coordination to support PMO’s key activities, encompassing program planning, governance, and project management.

Engage on the various phases of project (Inception, Plan, Manage & Close)

Collaborate with cross functional teams to drive adherence and adoption for global delivery methods for consistent delivery to meet or exceed project targets and quality targets.

Plan, Prepare, Define Scope, Maintain & Report End to End financial and Activity schedule (Milestones and Deliverables of the project) in MSPS for the projects assigned.

Track IT project team labor hours. Coordinate, facilitate, and lead project team meetings to accomplish project deliverables.

Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects.

Maintain and lead the project RAID log. Project Status report / Dashboard preparation & Presentation.

Understand the priorities of various internal projects and help steer organizational tradeoffs so we get the right things done.

Identify project risks and develop mitigation plans.

Manage escalations and resolve resource and commitment conflicts as necessary.

Quantum Integrators LLC, Princeton, NJ, USA Oct 2015 – Aug 2016

Project Name– iPackager Migration

Client: ETS (Education Testing Services)

Role: Project Manager/ Scrum Master

The project was to migrate the iPackager as a replacement for TestPrep. It is an enhanced Web Based Application (Java Application) developed using (Education Testing Services) ETS’s reference architecture. iPackager is used to build production packages to be delivered on iBT and other platforms within ETS and outside. iPackager also supports various functionalities like cloning features, package configuration, collateral management, and package data export to external vendors.

My responsibilities included:

Responsible for managing the scrum process with the coordination of scrum team using AGILE methodology.

Helped product owner to specify a Definition of Ready (DOR), Definition of Done (DOD) and the Acceptance Criteria. Build relationship with Product owner and other stakeholders to facilitate team's interaction with them.

Work in conjunction with the software manager of iPackager team to remove the impediments.

Act as a servant leader including facilitation, situational awareness, and conflict resolution.

Work with product owner and software manager to build the list of requirements that goes in each project.

Work with Product Owner and Software Manager to prioritize product backlogs.

Helped project manager to develop timelines for project delivery, and calculated team’s capacity and velocity.

Facilitated Backlog grooming, Sprint Planning, Daily Standup, Sprint Review and Sprint Retrospective Meeting. Enforced strict time-boxing in all the meeting and maintained information radiators and impediment list

Shielded team from outside interferences and distractions and helped them to solve their impediments.

Created RACI Matrix to identify and categorize all relevant stakeholders in the project.

Used JIRA for user story management, issue tracking and requirement traceability and Confluence for repository management and collaboration.

Conducted JAD sessions with SME to gather requirements

Assisted with users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation (SRS doc, URS, FRS) are in place.

Tata Consultancy Services, Bangalore, Karnataka, India July 2013- Dec 2014

Project Name– OPEX (Operational Excellence)

Client: Johnson & Johnson

Role: Project Manager/ Scrum Master

The project was under Medical Devices division & involved upgrading and migration of the existing documentation setup into a workflow driven global data management system on SharePoint. It involves redesigning of global template, to match SCOR (Supply Chain Operations Reference) model by performing GAP analysis. Creating templates compiling the traceability matrix for each stream (FINANCE, SOURCE, PLAN, DELIVER, and MAKE) under supply chain in SAP system.

As a Scrum Master, my role was to help in sprint planning and execution. Conducting daily scrum meetings, removing any impediments & presenting this to stakeholders. This included working with Product Owner and coaching the team to ensure smooth implementation as per agile methodology.

Protected team from over-commitment, manage backlog, prioritize resolution of defects as evidenced by the on-time delivery.

Facilitated distributed project team and all aspects of Agile/Scrum development, including daily stand-ups, sprint planning, review, and retrospectives.

Ensured cross-functional coordination between product owners, analysts, developers, and QA occurred early and often, and removed barriers and blockers for the team.

Identify and removed organization and team impediments to enhance productivity and efficiency

Helped in the prioritization of requirements using techniques like MoSCoW analysis.

Mentored team members and transitioned teams to agile framework with Scrum to enhance team skill levels.

Helped PO to convert feedbacks of stakeholders during sprint review into user stories.

Conducted JAD session with BUIT users, SAP Functional Lead & SMEs to understand and articulate business requirements under various areas of supply chain namely PLAN, SOURCE, DELIVER, FINANCE and MAKE.

Helped PM in developing project scope document, concept statement, risk analysis document, mitigation plan and proposal statement.

Performed feasibility study, SWOT analysis and cost benefit analysis.

Helped BA to elicit requirements and needs of the application by conducting Brainstorming and JAD sessions. Interviewed SME’s and asked both open ended and close ended questions to refine the requirements.

Coordinated all the requirements with the requirements management tool- JIRA.

Authored business requirements document (BRD), functional requirement document (FRD/FSD) with project teams.

Maintained information radiators like Sprint Burndown Chart, Release Burnup Chart and Task Board.

Led the User Acceptance Testing (UAT) efforts and opened/closed defects in HP ALM.

Tata Consultancy Services, Bangalore, Karnataka, India July 2012- Jun 2013

Project Name– Portal Integration

Client: PWC (Price Waterhouse Coopers)

Role: Senior Business System Analyst

The project was intended to integrate individual internal portals into a central portal. This involved the development of interfaces & designing of Central Graphical User Interface (UI). These would integrate Bulletin Boards, Software upgrade, knowledge management, HR management, Onboarding training Web based training material, Internal training material, & other such functions at one place.

Worked with Business Users, Customers and Subject Matter Experts (SMEs) to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.

Worked together with the development team and the Project Coordination Team to ensure that client's business needs have been met.

Involved in analysis of the existing portal and configuration of new feature set up.

Created the To-Be business process maps to communicate the solutions to the entire team as well as to gain the approval of the SMEs and the management team.

Interacted extensively with customers and UI designers to determine ways to improve the UI feel and the user experiences.

Documented the gathered business requirements into detailed Business Requirement Documents (BRDs)

Translated Business Requirements into functional and non-functional requirements using industry standard documentation processes like Data Flow Diagram (DFDs) and UML Diagrams (Use Case, Sequence and Activities Diagrams).

Documented the functional and non-functional requirements into Functional Requirements Documents (FRDs) to illustrate the implementation of the technical functionalities.

Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case requirements to their functional requirements.

Created Test Plans, Test scenario and Test cases for UAT.

Verismo Network Ltd., Bangalore, Karnataka, India Sep 2010 – June 2012

Project Name– VuNow (IPTV & Content management)

Client: MELA and ROKU

Role: Business Analyst / Technical Writer

Verismo’s VuNow platform transforms the TV set into a powerful multimedia hub with an unbelievable level of choice and ease in accessing digital entertainment. My responsibilities included:

Performed workflow analysis to understand the opportunities in the existing system

Perform the Requirement Gathering for the referral web portal

Created process flow diagrams describing provider and member access to the web portals

Planning and proposing various User interface (UI) designs

Created BRD by gathering Business Requirements from the Subject Matter Experts (SMEs)

Obtained business sign offs on the documents after thorough review.

Lead the Change Control Process for changes submitted for the Business Requirement Document

Created and maintained training documentation for end users.

Maintained a Traceability Matrix to track all requirements have been deployed

TechnoPoint, Bangalore Karnataka, India Sep 2009 - Sep 2010

Project Name– User manual & Content management

Client: Motorola

Role: Business Analyst / Technical Writer

The project was to enhance their existing documentation & Manual creation system with new feature such as version management, Template development for standardization, & increase re-usability

Worked with project managers and engineers to produce and maintain high quality customer documentation including: Operational Manuals, Technical Manuals, Proposals, Whitepapers, User Guides, API Developer Guides, etc.

Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.

Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

Act as an editor to ensure consistency in presentation material provided to customers

Oversee documentation configuration management and version control

Create and maintain templates for use by engineers and project managers in documenting project and product information such as requirements, architecture, etc

Documented business workflows & prepared UML diagrams for the stakeholder review.

Produce electronic documentation and hard copy manuals

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