Salesforce Data

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Pooja Deore

Hartford, CT adivaz@r.postjobfree.com 551-***-****

Summary:

• Salesforce Administrator and Salesforce Advanced Administrator Certified ensured up to 3 years of demonstrated organization experience on SFDC Lightning Platform

• Firm grasp on declarative automations using Process Builder, Cloud Flow Designer, Approval Process, Workflows, Quick Actions, Validation Rules, Formula Fields, Rollup Summary fields

• Understanding of Salesforce CRM features Case Management, Lightning App Builder, User Management, Campaign Management, Chatter Management, Content Management, Data Management, Forecasting, License Management, Lead Generation, Order Management, Pricebook handling, Activity Management, Data Modeling

• Skilled in adhering to Salesforce Architecture, created and managed SFDC configurations to include Email Templates, List Views, Auto- Assignment rules, Triggers, Data Fields and other Salesforce features

• Experience setting up Change Management practices to ensure long-term solution success

• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements Education:

Pace University, NY, NY

MS in Information Systems, May 2020

University of Pune, Pune, India

Bachelor of Electronics & Telecommunications, June 2016 Certification & Trailhead

• Salesforce Certified Advanced Administrator (ADM 211)

• Salesforce Certified Administrator (ADM 201)

• 35+ Trailhead Badges https://trailblazer.me/id/poojadeore Technical Skills:

Salesforce Salesforce Lightning Platform, Lightning App Builder, Process Builder, Distribution Engine, Custom Settings, Analytic Snapshots, Transaction Monitoring System, Approval Processes, Reports & Dashboards, Validation Rules Salesforce Tools Data Loader, Workbench, AutoRabit, Change Sets, Data Import Wizard, Data Export, Eclipse IDE, Force.com Excel Connector, Force.com Migration Tool, JIRA, HubSpot Software Development

Framework

Programming Languages SAFe, Agile/Scrum, Waterfall

& Web Technologies

Apex, SOQL, SOSL, HTML, CSS, JavaScript, REST API

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Client: Aetna May 2017 – July 2018

Role: Salesforce Administrator

Responsibilities:

• Re-engineered an existing product which has around 3300 active users

• Managed Salesforce issues for a total of 2500+ active end users

• Setup Single Sign On (SSO) for all the 200+ active users in developer and testing sandboxes

• Created and maintained Custom Reports to track the status of cases and review Turn Around Time (TAT) for resolution

• Ensured all the developer sandboxes on the Shared Salesforce Platform are upgraded with critical features from the summer, winter and spring releases by Salesforce

• Outlined the organization hierarchy and reconfigured field-level security, fixed the lapses in accessibility of certain Page Layouts by unwanted profiles, roles accordingly to comply with security protocol

• Resolved and merged conflicts arising while moving the dev changes from dev sandboxes to QA sandboxes for E2E testing

• Configured Chatter in a way to create Case Team that had all the members who worked on that particular case

• Configuration and maintenance of approximately 80 routing rules in Distribution Engine (managed package/custom application on Exchange) used for Case Assignment to the specific queue

• Overlooked and reviewed the Design Review Sessions for introducing new data elements or updates that involves changes to the schema of application on Shared Salesforce Platform

• Approved or declined the Data Model Change requests for introduction of new fields on standard object (Account, Case, Opportunity & Leads) shared by multiple applications across the Shared Salesforce Platform

• Migrated the changes from UAT environment to production in a cyclical manner, wherein 3 releases were planned

& done via different paths for every Program Increment

• Collaborated with the Architect, Delivery Team, and Product Management team to ensure business processes are aligned with enterprise architecture and application standards

• Conducted KT sessions for newly hired candidates and documented Knowledge Articles for users of application

• Fixed AR outage issues by collaborating with the AR Support and worked on permanent solution to the issue Client: Eternus Solutions Private Limited August 2016 – April 2017 Role: Salesforce Associate Consultant

Responsibilities

• Managed user profiles, roles, permission sets to control access on a salesforce application

• Documented Validation Rules to avoid population of related messages with responses from API and restrict the user on Salesforce UI itself

• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic

• Designed Page Layouts, based on the mockups provided by Business Analyst to fulfill the business need

• Achieved object and record level security by creating custom profiles, roles, and established a hierarchy

• Implemented Pick Lists, Dependent Pick List, Lookup Relationships, Junction Objects, Master Detail Relationships, Validation Rules and Formula Fields for custom objects

• Created email templates in HTML and inbound emails using Visual force for the clients and customers

• Integrated Service Cloud, allowing the customers to access an agent via a Chat or Submit a Case online Page 3

• Installed Instant Service Chat & Email from the AppExchange to let agents click to create cases from chat & email

• Created various reports (summary reports, matrix reports, pie chart and dashboards) and report folders to assist managers to better utilize Salesforce

Environment: SFDC Platform, Jira, Data Loader, Workbench, MS Excel & Power point Client: Optisol Software & Services January 2016 – June 2016 Role: Jr. Salesforce Admin

Responsibilities

• Worked closely with sales team and business analyst and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC

• Worked on Standard objects such as Leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.

• Customized objects and fields using master detail relationship, look up relationship depending on the requirements

• Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, Methods, asynchronous apex and Governor Limit

• Planned, and built up the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the necessities of the application

• Created new client accounts and design Salesforce to fit security needs at the client and association levels

• Implemented many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects

Environment: SFDC CRM, Workflows, Page Layouts, Email Services, Apex, Code Deployment, Unit Test Development

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