VETON KRASNIQI

M: 352-***-**** adiv9x@r.postjobfree.com

V. Krasniqi 1

Professional Summary

Product Owner focused on internally developed software solutions, with a background in Business Analytics Information Systems. Actively working on requirement development, software development process, working as a vital connection between stakeholders, design, and development team along with other daily management tasks to ship the promised product. Experienced with SAP Focused Build for requirement development and versioning. I guide multiple Scrum Teams while creating valuable software within an international environment. Areas of Expertise

● Product Ownership

● IT Service Management (ITSM)

● SAP Focused Build

● SAP Testing Manual/Automated

● Product Backlog Prioritization

● Product Marketing Planning

● Requirements Gathering

● Systems Deployment/Integration

● Building Functional Specifications

● KPI Dashboards/Analytics

● Managing the risks and releases

● Security/Performance Monitoring

● Building Technical Knowledge Bases

● Agile Project Management

Education and Certifications

• The University of South Florida, FL

o Bachelor of Science, Business Analytics Information Systems (BAIS), 2018

• Pasco Hernando State College, FL

o AA Business

Technologies

SAP Focused Build, SAP Solution Manager Test Suite, SAP Project Management/BI Reporting/SSRS/Database: SharePoint, MS Excel, MS Project, Visio, SQL, PowerPoint, OneNote, PowerBI, SAP, Hybris, Jira, Confluence, Selenium Software Testing, ServiceNow, HubSpot CRM, AWS, Google AdWords, Facebook AdWords, WordPress/HostGator, GeekGhost, YouTube, Camtasia, 62 WPM VETON KRASNIQI

M: 352-***-**** adiv9x@r.postjobfree.com

V. Krasniqi 2

Professional Experience

CoreALM, Rancho Cucamonga, CA Nov 2019 – Present

SAP Agile Scrum Board and ServiceNow Connector Product Owner Working in an agile environment to push out constant updates to CoreALM Production Platform and Several API Connectors between ServiceNow, Azure, and Jira. Including work with an international team of developers and business leaders on software updates, UI interface, and improvements to speed/functionality. Including the introduction of new Mobile Software in the effort to make an End-to-End Agile Development Solution. The constant challenge of an evolving environment and requirements were only met through vigilant teamwork and exemplary communication across teams from India, Europe, and North America. Highlighted Projects:

● Agile Scrum Board for SAP Solution Manager

o Providing a solution above Solution Manager allowing for Agile Project management within a browser-based tool, while utilizing the clear organization and single source of truth provided by SolMan Focused build.

o In conjunction with SCRUM Master developed the Epic, User Stories, Functional Test Cases for the team to verify and improve code development. o Worked on Dev, QA, Pre-Prop, and Production environments to push software through with minimum errors in short 2 week sprints.

● Jira Connector for SAP Solution Manager Focused Build o Worked with customers and their accounts to improve their user experience. Providing customers with knowledge and solutions to their business problems. o Created User Requirements based on conversations with business and with programmers in JIRA/Confluence environment which were mapped into SAP Focused Build o Translated the User Requirements into technical requirements.

● ServiceNow Connector for SAP Solution Manager

o Worked with Stakeholders, Customers, and Development teams to create a bi-directional connector between ServiceNow and SAP Solution Manager for ChaRM. o Provide dynamic mapping for different change types based on customer requirements for their ChaRM, Incident Management, TechMon, and alerting. o Work with ServiceNow to place in their ServiceNow Product Store

● HubSpot Marketing

o Hire and work with independent companies to bolster internal team skills as needed. o Provide vision and execution strategy on quarterly marketing plan and goals, ensuring the team meats Marketing KPI.

o Cooperate with Sales Director on MQL/SQL and the Sales funnel through organic and paid traffic, email campaigns, and website redesigns.

VETON KRASNIQI

M: 352-***-**** adiv9x@r.postjobfree.com

V. Krasniqi 3

Pasco County BOCC, PASCO, FL March 2019 – Nov 2019 IT Business Analyst II

Research and evaluate new information system technologies and software for implementation within various departments and divisions. Serve as the customer service liaison with the Information Technology Department, the Clerk of the Circuit Court's Office, and other County departments and outside agencies regarding procurement, implementation, and maintenance of various information management systems. Provide project progress reporting and presentations to senior management as required. Perform project management duties for various projects and subsequent information management systems.

Highlighted Projects:

● O365 & Win 10 implementation

o Worked with Systems team to identify, test, and rollout windows 10 on physical as well as virtual devices across the county. From judicial to building inspections, and animal services. Communicating and establishing requirements between the various BOCC. o Tracked issues and difficulties of movement from as-is systems to the new platform. o Successfully transitioned 2,000+ employees to the new OS.

● VMWare Infrastructure Upgrade

o Coordinated vendor support with the Network team and architects for the upgrading of the on-prem servers with Rubrik installation.

o Created a knowledge base for programmers and systems admins to modify and manage the Rubrik software as well as setting up a training session within the contract for the Rubrik software.

o Standardized the Times, Structure, and recovery for restores. Ensuring that the Agents for SQL and Exchange are up to date with systems requirements.

● Building Inspector Mobile Office

o Met with stakeholders to identify needs and plan for implementation, establishing a timeline, budgets, and resources.

o Identified vendors, brought in test units, built a PowerBI dashboard pulling in GPS Data, Signal Strenght Data, and User ratings to give an accurate view of county-wide signal strength and availability.

o Presented to leadership and approved budget for implementation of units on all county Building Inspector vehicles.

VETON KRASNIQI

M: 352-***-**** adiv9x@r.postjobfree.com

V. Krasniqi 4

HAYS, TAMPA, FL Aug 2016 – Dec 2018

IT Project Engineer

Projects in which planning, tracking, hands-on delivery, reporting, and post-roll-out training/support for system/software/hardware implementations, migrations, upgrades, and deployments in a Service Center environment. Working with stakeholders at all levels of the company to analyze the business requirements and continue to fine-tune the reports for Senior Leadership. Highlighted Projects:

● IBM MaaS360 Implementation

o Lead team to implement an enterprise mobile-as-a-service platform companywide (MS Outlook > IBM MaaS). Coordinated and led project planning meetings, set up end-user training requirements, and change management documentation ensuring 12 offices and 50+ remote workers were onboarded before the end of the quarter.

● SharePoint 2016 Migration

o Participated in project planning meetings, gathered/analyzed user requirements, created technical reporting/documentation. Create user stories to assist with the development of SharePoint sites, features, and support requirements. Technical Support Business Analyst Aug 2016- April 2017 Responsible for the coordination, Tier I-III support, and implementation of desktop software/ hardware across all offices.

● Using O365 Planner, create and manage the scope of work, timelines, and budgets for all IT deployments, moves, and refreshes of LAN infrastructure.

● Work with internal team and third-party vendors to test the deployments of LAN, PCs, networked printers, and VoIP integration for NY, FL, CO sites in line with the growth of the company.

● The primary point of contact for internal tech support of 12 sites with approximately 400 users.

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