DANA NORRIS

EDUCATION

Suffolk County Community College

Associate of Arts Degree, 2011

SKILLS

Technical: Advanced knowledge of Microsoft Word and Excel

Competencies: Strong presentation and communication skills, able to multitask and problem solve, detailed-oriented, highly efficient, organized, and self-motivated.

Areas of Expertise: Administration, customer service and office management

EXPERIENCE

Concept Fire Consulting, Wyandanch, NY

Administrative Assistant, 2018 - 2019

Created and submitted invoices and proposals to clients

Administrative duties: filing, faxing answering phones, and managing emails

Updated inspections, sent out for insurance, emailed or mailed copies of completed inspections

Kept payment records and followed up on outstanding payments

Suffolk County Department of Social Services, Hauppauge, NY

Community Service Worker, 2017 - 2018

Assisted Suffolk County residents in applying for energy related Social Service programs

Conducted telephone interviews to determine eligibility

Completed forms, organized files, entered and retrieved data from computer programs

Preformed administrative duties: faxing, filing, processing paperwork

Racanelli Construction Co. Inc. Melville, NY

Administrative Assistant/Assistant Project Manager, 2015 - 2016

Worked for three Estimators and two Project Managers in a fast paced environment

Receptionist coverage, greeting incoming guests, taking incoming calls, retrieving voicemails

Liaison between Sub-Contractors and Project Managers/Estimators, handling paperwork and budgets

Printed blue prints, managed records, copying, filing and sending emails

Almar Tax Service, Deer Park, NY

Administrative Assistant, 2014 - 2016

Assisted with the collection of payments, as well as the copying, filing, scanning and e-mailing of confidential documents

Contacted clients concerning the status of tax returns

Prepared tax grievances and ensured that paperwork was filed and sent to appropriate party in a timely manner

Transposed and distributed internal memorandums, external letters, and other correspondence

P.C. Richard & Son, West Babylon, NY

Administrative Assistant/Front Desk Reception, 2011 - 2012

Answered telephone inquiries concerning product deliveries and made outgoing calls to confirm deliveries

Responded to inquiries, solved customer related issues, and connected customers with sales associates in an organized and timely manner

Executed customer transactions including cash sales, refunds, and payment of bills counted out draw and prepared money for deposits after each shift

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