DANA NORRIS
EDUCATION
Suffolk County Community College
Associate of Arts Degree, 2011
SKILLS
Technical: Advanced knowledge of Microsoft Word and Excel
Competencies: Strong presentation and communication skills, able to multitask and problem solve, detailed-oriented, highly efficient, organized, and self-motivated.
Areas of Expertise: Administration, customer service and office management
EXPERIENCE
Concept Fire Consulting, Wyandanch, NY
Administrative Assistant, 2018 - 2019
Created and submitted invoices and proposals to clients
Administrative duties: filing, faxing answering phones, and managing emails
Updated inspections, sent out for insurance, emailed or mailed copies of completed inspections
Kept payment records and followed up on outstanding payments
Suffolk County Department of Social Services, Hauppauge, NY
Community Service Worker, 2017 - 2018
Assisted Suffolk County residents in applying for energy related Social Service programs
Conducted telephone interviews to determine eligibility
Completed forms, organized files, entered and retrieved data from computer programs
Preformed administrative duties: faxing, filing, processing paperwork
Racanelli Construction Co. Inc. Melville, NY
Administrative Assistant/Assistant Project Manager, 2015 - 2016
Worked for three Estimators and two Project Managers in a fast paced environment
Receptionist coverage, greeting incoming guests, taking incoming calls, retrieving voicemails
Liaison between Sub-Contractors and Project Managers/Estimators, handling paperwork and budgets
Printed blue prints, managed records, copying, filing and sending emails
Almar Tax Service, Deer Park, NY
Administrative Assistant, 2014 - 2016
Assisted with the collection of payments, as well as the copying, filing, scanning and e-mailing of confidential documents
Contacted clients concerning the status of tax returns
Prepared tax grievances and ensured that paperwork was filed and sent to appropriate party in a timely manner
Transposed and distributed internal memorandums, external letters, and other correspondence
P.C. Richard & Son, West Babylon, NY
Administrative Assistant/Front Desk Reception, 2011 - 2012
Answered telephone inquiries concerning product deliveries and made outgoing calls to confirm deliveries
Responded to inquiries, solved customer related issues, and connected customers with sales associates in an organized and timely manner
Executed customer transactions including cash sales, refunds, and payment of bills counted out draw and prepared money for deposits after each shift