Sales Manager

ARTA BELL

804-***-**** ● RICHMOND, VA ***** ● adiv81@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven, highly motivated management professional with diverse experience in public relations, hospitality, and client services. Seeking to leverage valuable skills and knowledge to an Event Coordinator role. Establishes relationships with key stakeholders and decision makers to increase business development and revenue growth. A true leader with a passion for creativity and detail. Concentrates focus on the perspective of each client's specific needs. Recognized for being customer focused, a visionary thinker, and an effective communicator. Able to lead a team independently or collaborate as an integral team member. Technically proficient in MS Office Suite, Opera, Delphi, Epitome, and Shoptalk. Bilingual in Spanish and English. Areas of expertise include:

Performance Management

Team Leadership

Hospitality

Skilled at Multitasking

Event Coordination

Superior Time Management

Customer Service

Vendor Management

Relationship Building

Written/Verbal Communication

Decision Making

Strategic Planning

Notable Accomplishments

Omni Hotels & Resorts 2016 Sales Rookie of the Year

Achieved 146% of designated 2016 goal

Achieved a 94% on Omni Hotels & Resorts sales skills evaluation for 2015.

Successfully collaborates cross-functionally with team members, C-level management, and high profile clients to develop events that meet or exceed clients’ goals. Professional Experience

Virginia Crossings Hotels and Resorts, Richmond, VA Senior Sales Manager (2018 – Present)

• Achieved 122% if designated 2018 goal

• Achieved 116% of designated 2019 goal

• Strategize to prospect and close sales for a diverse group of individuals to increase profit growth

• Establish relationships with key stakeholders and attend trade shows to network effectively

• Cold call assigned territories to increase business development

• Deliver presentations and training sessions to travel agents and wholesale companies to improve sales goals

• Use excellent negotiation skills to negotiate room rates and function space commitments to enhance organization’s financial performance

• Deliver excellent customer service to establish rapport and enhance customer retention

• Assist in training the new Associates and providing them with important information and resources as part of training procedures

OMNI HOTELS AND RESORTS, Richmond, VA

Group Sales Manager (2015 – 2018)

Achieved 146% of designated 2016 goal

Strategize to prospect and close sales for a diverse group of individuals to increase profit growth.

Establish relationships with key stakeholders and attend trade shows to network effectively.

Cold call assigned territories to increase business development.

Deliver presentations and training sessions to travel agents and wholesale companies to improve sales goals.

Use excellent negotiation skills to negotiate room rates and function space commitments to enhance organization’s financial performance.

Deliver excellent customer service to establish rapport and enhance customer retention.

Provide excellent administrative support to answer telephones, draft correspondence, keep precise records, and maintain booking reports.

M

P a g e 2

Sales Leader in Development (2013 – 2015)

Support 3 Group Sales Managers.

Coordinate wedding and social room blocks.

Facilitate tours to guests, develop social room block agreements, and provide exceptional customer service to guests to answer inquiries and manage wedding and social block requests.

Responsible for booking over $1.2M in definite weeding and social room block revenue.

Sold over 100% of 2014 goal set for market segment.

Attend trade shows and events to promote Omni Hotels and gain additional wedding blocks through exceptional networking and communication skills.

Serve as Sales & Marketing Ambassador/OSC Committee Member for hotel. KIMPTON HOTELS AND RESTAURANTS, Baltimore, MD 2011 - 2013 Area Sales Coordinator (2012 – 2013)

Performed weekly reports to calculate turndown business and lost revenue.

Developed prospecting and follow-up goal reports for sales managers.

Trained new Sales Coordinators in the Metropolitan DC area.

Managed expense reports and maintained all inventory for executive office.

Coordinated and planned quarterly outings and client events to support Sales Manager.

Used excellence in client services and hospitality to build rapport with guests and increase client retention. Education

Bachelor of Business Administration, Howard University, Washington, DC (GPA 3.36) Affiliations

Membership Co-Chair, Old Dominion Chapter Society of Meeting Government Professionals Member, Young Professionals of Central Virginia

Member, Howard University Alumni Club of Richmond

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