RENJITH VENUGOPAL

416-***-**** (C) adiv7k@r.postjobfree.com http://ca.linkedin.com/in/renjithve

Career Profile

•Over 17 years' experience performing and leading IT Infrastructure, operational and project teams.

•Certified ITSM- ITIL V3 Expert and Prince2 Practitioner.

•Managed end-to-end delivery which includes detailed scoping, planning, resourcing, coordination, monitoring, control, communication and implementation of medium to large scale projects

•Expert in cost management, i.e., plan, budget, forecast and report on IT OpEx and CapEx, including cost allocations and reductions.

•Expertise in Contract, RFP review and negotiations skills.

•Implemented framework for incident, problem, configuration, change and resource management, in line with the ITIL standards.

•Managed and supported 50+ locations (4500+ users).

•Maintained effective relationships with key business stakeholders and managed escalations. Closely worked with the Board of Directors and other Senior Management members to align technology strategy/ operating model to meet the business requirements.

•Expertise in IT Strategy: Developed annual IT strategy and budget aimed at leveraging technology to meet the strategic goals of Business.

•Played an active role in selecting, negotiating and managing IT vendors and contracts. Actively managed the relationship between the organization and global vendors (such as Cisco, Dell, Microsoft, HP, Apple, IBM,) and or their local channel partners.

•Detailed knowledge of security tools, technologies, current trends and best practices. Well-informed on latest IT products and services, with extensive experience and interest in Information Security Management such as SIEM products.

•Passionate about staying abreast with the latest trends and products in technology, specifically ones that can deliver improvement in service and/or efficiency. Delivered improvement in technology and process for the organization, in the area of IT infrastructure, Operations and Information security.

•Designed and implemented the short and long term strategy; example designed data center consolidation and migration project resulting in annual savings worth $500,000.

•Forward thinker and results focused IT leader. Demonstrated exceptional ability in conflict resolution and collaboration.

•Directed and supported multi-functional teams to handle production system problems. Demonstrated good interpersonal and communication skills.

•Provided direction and oversee planning, buying, development and implementation of technology systems including hardware and software.

•Always ensured capability within IT team to ensure long-term sustainability of the skills required to support organizational systems.

•Maintained awareness of IT Security trends, new solutions and techniques, as well as emerging threats.

•Guided frequent review on threat and vulnerability reports and aided in security control selection to address risks.

Professional Experience

Canada Cartage System December 2014- Current Date

(Canada Cartage system is 2nd largest Transportation, Distribution Company in Canada. Canada’s largest and most experienced provider of dedicated fleets and final-mile service)

Senior Manager/Director IT- Infrastructure, Service Delivery, Security

Reporting to CIO

•Maintained 99% up time on Infrastructure and related services by implementing adequate maintenance, periodic audits.

•Improved quality of Service desk by deploying ITIL best practices, service tools

•Managed and completed multiple, complex projects which made the business operations smoother and profitable

•Effectively managed resources in different time zones for Projects, day to day operations

•Provided guidance and lead a team of service desk, contractor to success.

•Provided strategic guidance for the success of Company as well as individuals

•Effectively managed Performance management/reviews of local and offshore teams

•Managed the IT budget efficiently

•Ensured effective and timely delivery from multiple vendors

•Introduced new process, Systems for the team which improved effectiveness of team contribution and quality of service.

•Ensured the security and the integrity of the system to an acceptable level at all times by introducing industry standard security practices.

•Strengthened Information security within the organization by designing and executing security Policies, Procedures and Projects

•Ensured that the team actively engage and collaborate with other departments to work as business partners

•Identified and deployed strategic IT opportunities that enhanced operational efficiencies, productivity and profitability (significant reduction of Opex as well as Capex costs)

MFP Consolidation-Nation Wide

IP-VPN/MPLS consolidation

PRI to SIP transition.

Toll bypass call routing

Data Canter Collocation

Consolidation of Warehouse WiFi

Consolidation of Enterprise Wifi.

Security Strategies

Major Projects Delivered – Infrastructure, Security and Service

•Windows 7 Migration & Microsoft Office 2010

•Computrace

•ITIL Deployment

•Sherpa Backup Systems

•ESET Nation - Wide Deployment

•Security Audit

•Wifi-Ruckus- for Warehouse systems

•Security Remediation

•Trusteer Deployment

•Microsoft Audit

•Sonicwall to Cisco Anyconnect

•Data redesigning project – Network Transformation using Nexus

•Commvault Storage Project

•Windows 2003 Domain Control Upgrade to Windows 2012

•5512 ASA Rollout nation wide

•Meraki Nation–Wide rollout

•Network Optimization

•Security Auditing

•BCP-DR

•Arbor Solution, Cloud Flare for Network

•Asset Management

•Service Desk Management Tool

•VMware Virtualization - Consolidation

•Thinprint –

CENTENA GROUP, Dubai, UAE October 2006 - June 2014

(Centena Group delivers world-class business solutions for Maritime, Industrial Applications, Laboratory Automation, Life Science Applications, Security and Educational Training Systems)

IT Manager, Centena Group, UAE

•Reported to Operations Director.

• Performed detailed scoping, planning, resourcing, coordination, monitoring, control, communication and implementation of complex IT infrastructure projects. This includes infrastructure, software deployment; continuous improvement, risk remediation, IT security and other key strategic projects such as:

oOperating system migration on desktops (Win XP to Win 7, Win 7 to Win 8) and servers (Win 2003 to Win 2008 R2)

oData center migration and new setup

oNew build for ships

oCitrix & Netscalar implementation

oVirtualization using VMware and Xenserver

oMicrosoft Exchange(5.5, 2003,2007,2010) Implementation/Upgrade

oLinux(SuSe, Ubuntu) infrastructure implementation

oSharePoint implementation

oBYOD Deployment

oVirtual Computing Lab implementation for educational institutions

oERP & CRM Rollouts

oIT Service Desk/Help desk Tool(Service Desk Manage Engine, OTRS) implementation

oBlackberry Rollouts

oITSM -Corporate Security deployment

oITIL framework deployment

oDisaster Recovery setup for key systems

oImplementation of IT Security Policies and Procedures, Risk management Process.

•Maintained 99% up time on Infrastructure and related services by implementing adequate maintenance, periodic audits. Achieved 95% customer satisfaction rate; attained performance rating of 99.1% five years in a row; and was ranked as the best shared service department during 2013 - 2014 for safeguarding company valuable information and assets and offering less downtime.

•Managed day to day IT Operations effectively. Implemented and maintained 24/7 availability of the group infrastructure such as file servers, intranet based applications (email, client-server applications, CRM, ERP), IIS, database (SQL, Oracle), desktops, printers, office automation equipment, print servers (OSX print management, Mobile print management).

•Effectively managed SLA, OLA and other contracts as per the organisation standards.

•Devised information security strategies, policies and procedures for the organisation in order to safeguard information system assets. Appointed ISO and OHAS internal auditor. Performed periodic System and Security auditing. Conducted periodic security awareness training for staff across the organisation, in addition to the basic training provided during IT induction.

•Improved quality and relevance of IT services by implementing ISO27002 standards, ITIL processes (incident, problem, and change and configuration management) and procedures. Significantly increased productivity and profit by (a) controlling cost, (b) managing projects that resulted in service improvements. Ensured all support calls are logged, attended, remedied in compliance with ITIL-ITSM standard, providing a detailed root cause analysis and permanent solution. Documented all network technologies, managed upgrades and repairs.

•Led full budgetary and asset control, driving high standards across the entire IT operations. Managed procurement of IT Hardware and Software assets.

•Developed and maintained backup, disaster recovery and technical business continuity procedures for the group.

•Configured and administered IT Infrastructure services such as network (LAN, WAN), firewall, routers, switches, exchange, telephony, servers (which include Domain controllers, File servers, Print servers, Citrix servers and other application/database servers), data centers, operating system(Windows, Mac, Unix and Linux), active directory, backup.

•Expertise in virus, malware detection, intrusion detection/prevention and other information security solutions. Ensured company IT infrastructure, Information Security, including intrusion prevention and detection, virus/malware protection are up to date.

•Introduced programs for optimizing running cost. Designed and implemented the short and long term strategy for the group’s infrastructure; for example data center consolidation and migration project which resulted in annual savings worth $200,000 for the group. Conceived and implemented the "Blackberry" program which increased the efficiency of e-mail communication, and was appreciated by customers, end users and other stakeholders. Evaluated and deployed Bring Your Own Device (BYOD) model across the organization.

•Introduced new performance review program for the team, as a result of which efficiency, trust, coordination and quality of work within the team significantly increased.

•Elected President of Technology club; served as Event Co-ordinator in the Social Committee. Mentored University students.

•Performed a broad range of additional duties including, but not limited to, the following:

Oversee service delivery, infrastructure support, risk management, and Data center operations.

Develop and Manage annual infrastructure budget.

Manage existing Information Technology vendors and actively participate in vendor selection.

Design, implement, and manage short-term and long-term strategy, work plans, and projects.

Design, implement, operate, and maintain information security management system, based on ISO 27000 standards.

Develop and enforce ITIL process and procedures; perform periodic review to ensure that IT service units are aligned with ITIL framework.

Maintain SLAs and quality for service assurance matters.

Review and evaluate new technology and trends. Keep current with supported solutions.

Establish business continuity plans and documentation.

Conduct periodic performance reviews. Team building, optimisation of staff & resources.

IT Team lead for Mergers and Acquisitions

MARITRONICS, Dubai, UAE January 2001 - September 2006

(Maritronics has been associated with the Maritime Industry of the middle-east region since 1980, providing comprehensive service solutions for marine navigation, communication and automation control systems and Projects)

Senior Network & Security Administrator/ Project Lead

•Reported to Head of IT. Configured and administered firewall, switches, routers, telephony, servers, operating systems (windows, Mac, Unix, Linux), office automation equipment. Maintained company websites, network peripherals, and IT security. Facilitated security investigations via (a) log file storage and restoration, (b) design and implementation of vulnerability assessments and penetration tests.

•Played key role in (a) overcoming attacks by viruses and malicious software; (b) implementing, administering, and troubleshooting email messaging services and antivirus systems within a Windows and Linux network environment. Updated signature files and IPS signatures; oversee backups.

•Effectively handled data-related security issues.

•Established and maintained reputation as highly effective in troubleshooting client issues and managing difficult clients.

•Appointed ISO and OHAS internal auditor. Performed periodic System and Security auditing.

•Improved staff morale by introducing (a) flexible working conditions; (b) structured training and development, including delivery of management and technical seminars.

•Performed a range of additional duties including, but not limited to, the following:

Troubleshoot and resolve network problems as they arise and act proactively to prevent issues.

Deliver security awareness training throughout the company.

Manage hardware, software, internally developed applications, telephony (digital, analog and IP )

Office Automation (Fax, Telephony, Printing, Work Flows)

Provide technical consultancy on projects and daily operational issues.

Review and evaluate new technology and trends.

RADIANT INFOSYSTEMS, INDIA January 1999 - December 2000

Software Developer

(VB, VC++, Java, ASP,C, C++ HTML)

ELECTRONICS TRADE & TECHNOLOGY January 1998 - December 2000

DEVELOPMENT CORPORATION

Visiting Lecturer

(Lecturing VB, VC++, C, C++, Java, ASP, HTML)

Education

Master's Degree, Computer Applications, National Institute of Engineering, India.

Post Graduate Diploma in Business Management, University of Leicester, UK.

Certifications

ISO27002 Advanced; ITIL V3 Expert; PRINCE2 Practitioner; ISO 14001:2004, OHSAS 18001:2007 (LI, LA); Certified Cyber Crime Investigator (CCCI); Certified Hacking and Security Expert (Black Hat trained); Certified Backtrack Pen tester; Certified Process Professional Level 1 and Level 2; Models for Management; Dualog Communication Engineer

Attended trainings for the following certifications:

PELCO Security Surveillance Camera and DVR; CISSP; CISA; CISM; PMP; CEH V8; CHFI; Security++. MS Exchange Disaster Recovery (Expert). Enterprise Business Process Management (EBPM); Models for Management; Aventis Designer; Wonderware (SCADA System); Dualog Communication Engineer; NLP; Leadership ; PenTest advanced level.

Certifications Awaiting: CISSP (November 2014); CISM (December 2014); PMP (January 2015)

Core Competencies

9 to 15 Years

System Administration System Security Configuring, Managing Troubleshooting Technology Management Active Directory Designing, Configuring and Managing Communication Protocols

System Implementation Supplier Management Procurement Infrastructure Design Vendor Management Software, Hardware Installing and Configuring Application Support

6 to 9 Years:

IT Service Delivery People Management Project Management IT Infrastructure Management

System and Security Audit Budgeting - OpEx and CapEx Cost Control Quality Assurance and Compliance Security Access Hardware and Software Evaluation Backup and Contingency Planning Developing, Deploying IT Policy Service Desk Management Disaster Recovery Risk Management Data Centre Management Incident, Problem, Change, Configuration, Capacity, Risk, Knowledge Management Team Building and Training Resource Allocation

Technical Skills

Methodologies & Best Practices:

ITSM -ITIL v3 Expert, Problem, Incident, Change, Asset, Configuration, Capacity, Availability, Risk, and Knowledge Management, COBIT4.0, Val IT, EBPM (CPP L1 & L2).

Operating Systems:

Windows XP, 7, 8, Red Hat, Suse, Ubuntu, Mac OSX, Windows 2003, 2008, 2012.

Microsoft Office and Other Packages:

Office 2007, 2010, 2012, Visio Professional, Project Professional, Adobe.

Web Technologies:

ASP, ASP. Net, VB.Net, HTML, MS FrontPage.

CRM, ERP:

Maximizer, Agresso (SQL DB), Merlin, Orion (Oracle DB), ACCPAC.

E-Mail system and Infrastructure:

Microsoft Exchange 5.5, 2000, 2003, 2007, 2010, Postfix, Mdaemon, Border Ware, GFI, Net IQ Mail Marshal, Time Check, Lab Information Management System (LIMS), Blackberry V5 and V10.

Firewall, Switches, Wi-Fi:

Cisco, Sonicwall, Cyberoam, Software firewalls (Linux), Aruba, Corel, Ubiquity.

Telecommunication:

Cisco, Avaya, Nortel, Elastix, Panasonic, VoIP (FreePBX).

Virtualization, Desktop Virtualization and Remote Printing:

VMware, Microsoft Virtual PC 2007, Xenserver, Citrix Xenserver, Citrix AAC Server, Citrix CAG, Edgesite, MS Remote Desktop, Netscaler, Thin Print Server Technology.

Databases and Reporting Tools:

MS SQL Server, Oracle, Crystal Report Writer, Developer 2000, MS Access, TOAD.

Storage, Backup Solutions:

VERITAS Net Backup, CA ARC Serve Backup, NAS.

Antivirus, Security and Cyber Defence:

Nod32-Eset, McAfee, Sophos, Norton Suites, Firewalls, Intrusion Detection System, Intrusion Prevention

System, Pen Testing.

Mobile Device Management Solutions:

Manage Engine, Citrix.

Service Desk and Ticketing tools:

Manage Engine Suite.

Cloud Solutions:

Virtual Computing Lab Solutions, Amazon Cloud Solutions.

Communication Protocols:

TELNET, FTP & TFTP, POP, SMTP, NNTP, HTTP & HTTPS, DNS, DHCP, WINS, TCP/IP, PPP, ISDN, DSL, SIP, ICA, RDP,NMEA.

Project Management Tools:

SharePoint, Microsoft Project, WebEx, NetMeeting, Microsoft Office Suite, Visio.

Volunteer Services

Al Noor Special Needs campus, UAE

Dubai International Airport Concourse Terminal A passenger testing, UAE

Mentor for College Students, UAE

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