Front Office Sales Representative
Resume:
Cwengekile Charity Victress Tshabalala
** **** **** **** *****, Aquadene, Richards bay, South Africa A89 Sundumbili, P.O. Box 3695, Sundumbili 4491, South Africa Mob:+27-710******/+27-763******/+27-078*******/+277******** Email:adiv2p@r.postjobfree.com
Personal Details
Date of Birth : 23
rd
January, 1972
Nationality : South African
Gender : Female
Marital Status : Single
Language Skills : English & Zulu
Other languages : Basic Sotho langs. & Nguni (Ndebele, Xhosa, siSwati) Educational Details
Grade 12 Jan 1985 - Dec 1989
Udumo High School, Mandeni
Subjects: Accounting, Economics, Zulu, English & Afrikaans N1-N3 Commerce, Nongoma Technical College Jan 1990 - Dec 1991 Accounting, Communication, Office Practice &Typing
Professional Certificates & Training
Management Assistant –3 years National Diploma (M+3); Tshwane North College; Pretoria Central Campus,
Subjects: Communication, Computer Practice; Entrepreneurship and Business Management, Information Processing, Kommunikasie; Office Practice, Typing; 2001 Current Studies - University of South Africa (UNISA) - B.Ed. Senior & FET phase(Incomplete) Majors: Psychology. Teaching subjects: Life Orientation, English and Business Studies (Business Management)
Work History
Unemployed Jul 2018 –
Rock of Christ Christian School(Contract) Richards Bay Feb 2018 - June 2018 Teacher’s Assistant (intermediate phase)
New life Christian Academy (Contract) Mandeni May 2011 - Jan 2018 Foundation phase
Class Supervisor – Educator 4 years Jan 2014 - Jan 2018 Monitor - Teacher’s Assistant 3 years May 2011 - Dec 2013 Sanlam Feb 2011 - May 2011
Sales Representative
Unemployed Oct 2009 - Jan 2011
First National Bank, Pretoria 14 years Dec 1995 – Sep 2009 Career Growth:
Bank Clerk Dec 1995 – Sep 2009
Front office Executive
Allowance in Back office any time if there is a need Tellers Sep 2008 – Sep 2009
Agency Teller Controller Oct 2005 – Dec 2007
Tellers Jan 2001 – Feb 2002
Tellers Mar 1998 – Dec 1999
Customer Service Consultant July 1996 – Feb 1998
First National Bank
Career Growth:
Back office Executive
(Admin, Data capture, Call centre, & Switchboard)
Back office Executive
Back office Executive
General ledger Accounting Executive
Back office Executive
Allowance in Front office
ZJSB Offices (Voters Offices)
Administrative Clerk
Dec 1995 – Sep 2009
Jan 2008 – Aug 2008
Mar 2002 – Sep 2005
Jan 2000 – Dec 2000
Dec 1995 – Jun 1996
any time if there is a need
Jan 1995 – Nov 1995
The highlights of my accomplishments that may be of interest to you include: FINANCE
o Provided expertise in all aspects finance service entailing building insurance’s; Tax returns; conducting financial enquiries; processing cheques; processing annual and quarterly reports; opening of new accounts; promoting bank products and handling cash services. o Evaluated client product scope and recommended solutions based on extensive experience from product management and operations.
o Established and maintained long-term client relationships to effectively meet business objectives. o Experience in achieving customer satisfaction as well as meeting or surpassing company expectations.
o Successfully handled the daily operations of banking including verified trace & reconcile rejected items; studying and processing cheques; Implementing and issuing special printed cheques; resolving errors on customer accounts; retrieval of cheques for dishonouring and reconciliation and correction of encoding errors.
ADMINISTRATION
o Provided administrative and clerical services in order to ensure effective and efficient administrative operations.
o Sorted or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
o Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements. o Communicated with people outside the organisation, representing the organization to customers, the public, government and other external sources.
o Exceptionally delivered excellent customer services to the customer and satisfying customer needs or requirements to build client relationship and met organisational goal. o Proficiently acted as single point contact to address customers' information needs as well as effectively handle work under tremendous pressure along with meeting deadlines with ease and efficiency.
o Motivated the team members to think creatively and innovatively and exchange ideas which will benefit the organisation.
o Ensured that all the highly confidential matters after being published are delivered to respective government department.
o Established and maintained manual records of individual transactions (such as financial cards, client control cards, and ledger cards) by recording: payer / payee identifying information; payment eligibility guidelines; dates, types and amounts of financial activity. EDUCATION
EDUCATOR (Class Supervisor)
o Supervisor/Educator helps with academics, i.e. PACE content. o Helps students with problems and changing of goals. o Supervisor/Educator is responsible for setting daily goals. o Reminds students that it is time to decide whether a Homework Assignment slip is needed. o The supervisor/Educator is scoring tests in the afternoon. o Supervisor/Educator attends the student individually. o The supervisor questions the students on the relevant content to ensure that the student understand the work.
o Checkup – and PACE test quiz within the PACE and evaluate of student’s mastery of PACE material. If any errors student must do the cross referencing. TEACHER’S ASSISTANT (Monitor)
o Helps the student with things that are not of an academic nature. E.g. scoring, permission to leave office etc.
o Check that the errors have been corrected, homework, spot check, PACE’s (School Book). o Records homework on the goal check report card.
o Gives homework assignment slip to students or changes if necessary. o Prepares corrective action notices.
o Checks that goals have been accomplished.
o Records any problems on the goal check report to attend them. o Helps in translation English to Mother tongue if necessary. o Assisting children in daily reading individually. o Helps the learners doing their daily work in the classroom. o Helps the learners doing their daily homework after school-(Aftercare). o Helps the learners that need more attention individually. o Administrative and clerical services, student data input, filing, copying, scanning and printing. References
Joyce Abrahams Derna Ackermans Fezi Mgenge
Supervisor Back Office Administration Clerk Ex Educator First National Bank New Life Christian School New Life Ch. School Richards Bay Mandini Mandini
035-******* 078******* 078*******
Phumi Magudulela Sindy Mchunu
Consultant floor Manager Ex Fnb Consultants
First National Bank Hambanathi T/Ship
Mandini Tongaat
Contact this candidate