Kris Doorga

London, England, United Kingdom

adiv10@r.postjobfree.com 078********

linkedin.com/in/kris-doorga-2657588

Summary

Specialties: character design, skin creation, Photoshop, video game concepting,css, basic html, XML, video creation.

Experience

Support Manager

Tourplan Europe and North America

Jul 2019 - Present (1 year 6 months +)

Technical Consultant

Tourplan Europe and North America

Mar 2013 - Jun 2018 (5 years 4 months)

• Assisting in the production of help documentation and client user guides.

• Designing, customising and maintaining of clients web distribution platforms.

• Project Work, includes: Maintaining office PC’s, Testing system after new releases and updates by our developers and communicating any updates in functionally to Clients, Creating process documents on how to use the system.

• Assisting with XML quires from clients and developers.

• Design and Producing the monthly "Tips & Tricks" mailshot to our clients.

• Design and Production of "webinar" style short help videos.

• Using emails and KAYAKO ticket system to support our clients in UK, Europe & Middle East in the use of our bespoke Travel system solution (Tourplan). Working in a team of 7 handling daily emails from clients across the globe which requires excellent understanding, communication and time management skills

• Resolving system and product queries and escalating the remaining to our NZ based developers for any advise and assistance with code level issues or bespoke development required by clients.

• Monitoring, resolving and escalating support calls logged by clients. If not a Tourplan system problem then escalating the issue to either the clients IT department, Network or System providers.

• Working towards Service Level Agreements and monthly Key Performance Indicators which requires strong organisational, time management, cooperation and team work skills. Content & systems support

STA Travel

Jul 2008 - Oct 2012 (4 years 4 months)

• Using emails and instant messaging to support our agents globally in the use of our bespoke CMS

(Anite and now new Dolphin CMS system). Working in a team of 2 handling up to 30 emails a day from agents across the globe which requires excellent understanding, communication and time management skills

Kris Doorga - page 1

• Resolving system and product queries and escalating the remaining to relevant departments (finance, CS, Product or Operations). Queries relate to supporting bespoke application (Products not coming up for sale, pricing and Information errors so QC data in system to see if loaded correctly, liaise with contracts managers to see if we have contracts in place for products required).

• Monitoring, resolving and escalating Heat calls logged by agents. if not a system problem escalate the issue

to either the IT department, Network or System providers.

• Working towards Service Level Agreements and monthly Key Performance Indicators which requires strong organisational, time management, cooperation and team work skills.

• Creating and maintaining of Intranet Site, Newsletters, staff social media platform

• Working on several projects, includes: Helping set up new starters PC’s, Testing system after new releases and updates by the provider and communicating any updates in functionally to agents and Head Office staff, Creating process documents on how to use the system, Updating our social network platform with new content (faq, forum discussions, new videos, pictures) Production Assistant

Auto Trader UK

Jan 2008 - Jul 2008 (7 months)

• Worked in a small team with short deadlines as the magazine was a weekly publication. Effective time management and teamwork was essential.

• Assisting in aspects of laying out the magazine pages and image sourcing and editing to make them fit required magazine specifications.

• Working on Quality Control where I was proofreading copy, which consisted of looking for errors, spelling mistakes, amending any information entered incorrectly, then providing feedback. Designer

Jagex

Jun 2007 - Jan 2008 (8 months)

Mission Scriptor

Ubisoft

2008 - 2008 (1 year)

Fixed Term Freelance Contract

Education

University of Lincoln

BSC, Games Computing

2003 - 2007

2D Animation, VC++ Programming, Computer Math, 3D modelling, 3D Animation, Networking, Ethics, software development

10,000 word dissertation on the ethics of games design Skills

Photoshop • InDesign • Editing • Video Games • Research • Social Networking • Photo Retouching • Storyboarding • Concept Art • Sketching Kris Doorga - page 2

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