Assistant Administrative
Resume:
JULIA BLEA
adiuyi@r.postjobfree.com
SUMMARY- Bilingual, Personable, Professional, Enthusiastic with over 20 years of customer service including 15
years in hospitality industry and over 10 years of experience as an administrative assistant.
Experienced in Microsoft Office, including Outlook, Excel, Word, Power Point, Sharepoint, Access; and Lotus Notes
·Trained on Travel Industry Platforms and Pegasus Internal Programs including Remedy, Hotel Factory CRS, Clientele, SPT, QVTnet (UNIX), Travelcom, Netrez, Lanyon, Travelcom, Clientele, Rate Checker, Rezview CRS, Salesforce, Genesys Conferencing, Webex Conferencing, Sharepoint, and GDS systems including Sabre, Worldspan, Amadeus, Saturn and Apollo/Galileo.
PROFESSIONAL EXPERIENCE:
S.A.F.E Management 10/12 to Present
University of Phoenix Stadium (Security with Guard Card)
·Duties include checking in guests to Stadium Events and patroling stadium ensuring guest safety.
Willis Towers Watson 08/16 - Present
Administrative Assistant IIII /Facilities Assistant Manager
First Impression for employees and clients at reception desk. Issue and manage security badges for clients, contractors and employees.
Daily administrative duties include inventory and ordering supplies, work orders for building maintenance crews, reserve and set up conference rooms for client meetings, set up catering for internal and external clients as well as management support and projects.
Accounting duties such as reconciling monthly credit card spending and invoicing.
Arizona Department of Revenue. 12/15 to 7/16
Collector II
Collect and Answer questions on Individual State Income Tax .
Process Bank Levies and Wage Garnishments on defaulted tax payers
Data & Channel Management, Content Production and Distribution Coordinator 09/15 - 12/15
Choice Hotels International Contractor with Signature Consultants - (Contract Fulfilled)
OTA troubleshooting, trouble ticket applications usingMyService.
GDS reject processing, test sells, rebooking GDS rejects using CRS., OSI messaging and message processor utilized. Average 150-400 rejects daily.
Negotiated rate loading and processing.
Content update for ChoiceHotel.com and OTA Partners using the Extranet.
Rate management, rate strategies to optimize revenue.
On-line date management
Manage hotel booking sites and online reservation systems
Take incoming calls from hoteliers, GM, Revenue Managers, Area directors
Outgoing calls to follow up on ticket progress and resolutions and system fixes.
Proficient & Expert:
*Win-Ai, CRS * Booking.com Extranet/* Expedia.com Extranet
*RSS Jam/*RSS Web *PMS (Choice Advantage / Rate Center)/*Property Management
*Lanyon * GDS Systems (1A, 1V, 1G, 1P, AA)/ * GRWeb/*Channel
* Pegs / Dhisco * MyService
UPS – AGS Contractor
Administrative Assistant III 03/15 to 09/15
·Office duties included daily reporting to Western Region Warehouse Managers on Production, Belt Flows, Inventory, Goals, QA and Staff Attendance.
Shasta Pools - Elwood Staffing Contractor 01/15 to 03/15
First Impressionist/Guest Relations
·Office duties including answering multi phone lines and directing customers to the correct departments.
·Meet and greet customers in Pool Design Offices including offering refreshments and brochures,take payments, update accounts and update contracts and database (Lotus Notes) after appointment.
·Outlook Calendar Management for Team of Pool Designers including setting appointments, canceling appointments, as well and updating database on all sales leads, pools sold and losses
Stratco Global 02/14 to 12/14
Lead Administrative/Personal Assistant to CEO
·Outlook Calendar Lead for all management/employee staff. Duties included multi-phone lines
·Coordinating all travel, national and international, for officers of the company. Advertising and marketing of materials. Set up business meetings, local and out of state which included: booking hotels, flights, transportation, passports which included visas for international travel. Solely maintained management travel portfolios, frequent flyer programs (airlines) and frequent guest stays (hotels)
·Office duties also included national ordering of all supplies for all of the businesses nationally, and locally. Conference room set-up for all meetings which included but was not limited to catering, Excel spreadsheet workbooks, marketing materials, complete set up and utilization of projector for webinars
·Personal assistant duties included personal and professional errands managed by me for the CEO and her family. These duties also included; coordination of house keeper schedule and duties. Childcare assignments, personal landscaper’s assignments, scheduled handyman projects for multiple properties. Conducted personal banking transactions.
·Private party coordinating including and not limited to renting supplies, booking local country clubs, implementation of design and decorations, rolling guest lists, catering and acting as a liaison for all guests during business and professional events
American Express – Fortira Contractor 05/13 to 02/14
Guest Relations
·Assist in contracting the Fine Hotels and Resorts Program for 2014-2015 (4-5 Star Hotels); creating contracts, advising 800+ hotels regarding membership requirements
AF Professionals (Temp Assignment) 01/13 to 05/13
Administrative Assistant
·Assisted management, CEOs and Sales Teams with preparing HR paperwork and Onboarding Customers; involved with planning meetings, Outlook Calendar and handled all travel arrangements.
Maranatha Tours, Inc. 01/12 to 12/12
Tour Operator
·Set up guided tours to Israel and Europe
CheapCaribbean.com 01/12 to 05/12
Vacation Planner
·Arranged vacations to Mexico and the Caribbean
Telesoft Corp. 08/10 to 01/12
Customer Service
·Account liaison between clients and three major cell phone companies
Charles Schwab and Companies, Inc. 08/08 to 08/10
Technical Support
·Transferred funds between accounts, reconciled cost basis on stock trading and assisted with customer inquiries regarding their accounts
Bank of American Corporation 06/07 to 07/08
Fraud Claims Analyst II
·Investigated and resolved customer claims according to approved policies and procedures
·Managed accounting entries; maintained internal operational and financial controls; ensured that all cases were resolved in compliance with industry regulations and bank procedures
Pegasus Solutions Companies 04/97 to 04/07
Revenue Account Manager (2006 to 2007)
·Managed a 200+ account portfolio, increasing revenues in Mexico by 26% over previous years
·Monitored Inventory, Revenue Management, and Contractual Obligations, including rate strategy advisement to benefit individual hotels
Special Services Escalation Desk and TA Help Desk / Customer Service (2005 to 2006)
·Handled incoming calls at a fast paced Call Center for hotel reservations involving Pegasus, Utell and Unirez Clients, including escalations for GDS and internet bookings
Service Delivery Representative (09/03 to08/05)
·Managed a portfolio of 78 hotels in the Caribbean, United States, and Canadian regions
·Successfully turned this Region around and overcame all obstacles, including language
·Improved relationships between the hotels, Utell and Pegasus
·Increased hotel revenues by 56% over previous years
Sales / Supervisor (Special Service) (1997 to 2003)
·Handled incoming supervisory calls at a fast paced Call Center for hotel reservations,
·Several Honorable Mention Certificates for Top Sales Agent and Compliment Calls from Guests and Travel Agents
·Mentoring and Coaching Certificate
K-mart 10/96 to 04/97
Jewelry Department Manager
·Maintained department, including sales, flagging advertised merchandise, ordering, etc.
·Ensure that fellow employees maintained department and company policies
EDUCATION:
Peoples High, Vallejo, CA
Graduated top 3 in class
FIDM, San Francisco, CA
Courses included Business Marketing
University of Phoenix, Phoenix, AZ
Courses included Business Information Systems
Contact this candidate