Information Analyst
Resume:
HANNERÍ
BOTHA
BUSINESS ANALYSIS (MIDDLE MANAGEMENT)
Education
Professional qualifications and membership
• DevOps Foundation Certificate (May 2019) - DevOpsInstitute
• Change Management Foundation (April 2019) – APMG International
• Accredited as a Business Analyst by the Australian Computer Society
(valid from November 2014 – November 2016)
• PSETA Certification in Project Management: NQF Level 5, PSETA, 2016.
• Certificate in Business Analysis, Faculty Training Institute, 2014.
• 2016-current - PhD in Information Technology. The next Industrial Revolution: ICT leadership dilemma or pioneering opportunity?
• 2001 - Master of Library and Information Science (cum laude), University of Pretoria. Topic of dissertation: The information audit: principles and guidelines.
• 1993 - Bachelor of Library and Information Science (Honours) (cum laude), University of Pretoria. Majored in Information Science.
• 1991 - Bachelor of Library and Information Science (cum laude), University of Pretoria. Majors: Information Science, Library Science and English. International work experience
SOUTH AFRICA
Language skills
ENGLISH AFRIKAANS
2016-2018
Academic Award
Awarded annually to the best student in Library and Information Science in the Northern Transvaal.
Academic awards/ nominations
1
Annual academic merit bursary awarded by the University of Pretoria in support of PhD studies
1993
XCEL Prize
This bursary enabled me to spend three months at the University of Sheffield where I did research for my Masters dissertation.
1991, 1993, 2001
Academic Merit Colours
Awarded by the Students' Council of the University of Pretoria 1993
SAILIS Award, Northern Transvaal Branch
SOUTH AFRICA
1996
University of Pretoria Postgraduate Bursary for Promising Young Researchers This prize is awarded to the best Honours student in Information Science in the Department of Information Science at the University of Pretoria. 1991/2/3
Career overview
199*-****-**** 200*-****-**** 2015 2017/2018 2019
Part-time research
assistant, University
of Pretoria, 1991-93
Part-time
lecturer
University of
Pretoria,
1992-1993
Part-time
librarian
Music
Library,
University of
Pretoria,
1997
Full-time
junior
lecturer
University of
Pretoria,
1994-1997
Senior
information
librarian
Technicon
Southern
Africa, 1997-
2006
Business &
process
analyst
University of
South Africa,
2006-2013 Deputy
Director: ICT
Technology
Direction
University of
South Africa,
2013-2015
Acting
Deputy
Director: ICT
Business
Analysis
University of
South Africa,
June-Oct
2015
Deputy
Director:
ICT
Business
Analysis
University
of South
Africa, Nov
2015-
present
Acting
Director: ICT
Business
Support &
Innovation
University of
South Africa,
2017-2018
Bachelor of
Library &
Information
Science
(cum laude)
University of
Pretoria, 1991
1994
Bachelor of
Library &
Information
Science
Honours
(cum laude)
University of
Pretoria, 1993
Master of
Library &
Information
Science
(cum laude)
University of
Pretoria, 2001
2014
Accreditation
as Business
Analyst
Australian
Computer
Society,
Nov 2014-
Nov 2016
PhD
Information
Technology)
University of
Pretoria,
current
Work
Experience
Role Responsibilities, deliverables Key learnings, skills Permanent
full-time
junior lecturer
Dept. of Information
Science, University of
Pretoria, South Africa
Jan 1994 – Sept 1997
• Responsible for lecturing Information Science from 1st year level to Honours level. Modules lectured included: o Introduction to IT
o Information Systems
o Online Information Retrieval
o Electronic Communication of Information
o Institutional Information Diagnostics
o Information Needs Analysis
o Applied and Advanced Information Management
• Academic coordinator of Honours courses
• Teaching and presentation skills
• Increase in subject knowledge and expertise (continuous learning)
• Administration skills
• Tutoring skills
• Time management skills
• Facilitation skills
• “People skills” (i.e. soft skills) are indispensable Senior
information
librarian
Technicon Southern
Africa (1997-2003)
merged with University
of South Africa (2004-
2006), South Africa
Oct 1997 – Oct 2006
• Senior information librarian for:
o Executive Management: Distance Education Management o Department of Policing
o Department of Corrections and Criminal Justice
• Responsible for delivering information services to the Executive Management of Technicon Southern Africa as well as Departments of Police Practice, Corrections and Criminal Justice
• Represented the Library in institutional Committees, e.g. Research Committee, Committee for People with Disabilities. 3
• Information life cycle management
• Data management
• Advanced information retrieval (research)
• Competitive intelligence
• Delivery of information services
• Teaching and presentation skills
• Project management (completed a course: Project Management for Librarians, 2003)
• Budgeting (managing a number of information resources budgets) Work
Experience
Role Achievements
Senior
information
librarian
Technicon Southern
Africa (1997-2003)
merged with University
of South Africa (2004-
2006), South Africa
Oct 1997 – Oct 2006
• Presentations and training workshops
2006: I presented five training workshops for the Research Office (Unisa) on Information Retrieval skills. Target audience: postgraduate students, academics.
30 August 2005: I presented a seminar/training workshop on Dialog products and Dialog command searching on behalf of SA Online Information. Presented to Unisa Library & Information Science students. (I repeated this workshop in 2006.)
25 August 2005: I was invited by FRELICO (Free State Library Consortium) to do two presentations on QuestionPoint: Overview of and the value of QuestionPoint; The role of the QuestionPoint systems administrator.
July 2005: I presented two training workshops on Information Retrieval Skills to Consumer Science students, Unisa.
11 May 2005: I presented a paper at the GAELIC (Gauteng and Environs Library Consortium) Higher Education Symposium (The e- services environment: changing to a higher gear): The QuestionPoint system administrator: Control Freak? .
March 2005: I presented three training workshops for the Research Office (Unisa) on Information Retrieval Skills. Target audience: postgraduate students, academics.
• Committee involvement
2006: Member of the Unisa Library Portal Workgroup.
2005-2006: Champion for the Unisa library merger (with the purpose to assist with change management).
2004-2006: Library representative on the Senate Research & Postgraduate Studies Committee, University of South Africa.
2004-2006: Member of the Unisa Library Collection Development Workgroup.
July 2003-December 2005: Chairperson of the GAELIC (Gauteng and Environs Library Consortium) E-Reference workgroup.
1999-June 2003: Member of the GAELIC (Gauteng and Environs Library Consortium) Collection Development workgroup.
1998-2003: Library representative on the Technicon SA Disability Committee (1998-2003). 4 Work
Experience
Role Responsibilities, deliverables Key learnings, skills Business &
process
analyst
Department ICT,
University of South
Africa
Nov 2006 – March 2013
• Responsible for Information Gathering and Analysis
(e.g. scoping and assessing potential business projects and business requirements)
• Customer relationship management (monthly meetings with clients; problem management)
• Documenting articulated business requirements, as well as business processes and business rules
• Compiling project progress reports
• Development of test plans
• Business process management (identifying, analyzing and optimizing business processes)
• Data and information management (data integrity
management, data access management).
• (Business) Analysis skills
• Compiling business cases
• Determining and documenting clients’ business and IT requirements
• Mapping processes using MS Visio
• Documenting business rules
• Investigating viable solutions for clients
• Involved in drawing up tender documents/RFIs
• Monitoring of the implementation of solutions to ensure it meet clients’ needs
• User Acceptance Testing, e.g. development of test plans
• Customer relationship management
• Change management
• Professional writing
• Report writing
• Facilitation skills
• Enterprise Architecture
5
Work
Experience
Role Training courses completed in support of business analysis skills/learnings Business &
process
analyst
Department ICT,
University of South
Africa
Nov 2006 – March 2013
6
• 2013: The Masterful Facilitator - Masterplan
• 2011: Became a certified Peromnes evaluator.
• 2010: Obtained a Certificate in Business Process Management – Crossroad Consulting
• 2007: Successfully completed a course in Software Testing – Radical Training Work
Experience
Role Achievements
Business &
process
analyst
Department ICT,
University of South
Africa
Nov 2006 – March 2013
• Responsible for Information Gathering and Analysis (e.g. scoping and assessing potential business projects and gathering business requirements)
• Customer relationship management (monthly meetings with clients; problem management)
• Documenting articulated business requirements, processes and rules, compiling progress reports, test plans
For example: I documented the business requirements, process flows and business rules for the Library IBM Maximo solution. The vendor regarded the documentation as so complete that no functional requirements needed to be documented by them.
Another example: I was the business analyst for the Oracle iProcurement Contract solution for the Department Legal Services. I documented requirements; went on site visits to evaluate implemented solutions; I was the leader of the UAT test team for the contracts module of the solution; and I assisted with post-implementation training.
• Business process management (identifying, analyzing and optimizing business processes)
I performed this type of analysis for the implementation of the Oracle iProcurement contract solution.
• Data and information management (data integrity management, data access management).
• I performed a combination of the business analysis activities listed above to facilitate the successful implementation of the following projects (please note these are a selection of projects I was involved in):
Interface between Oracle Finance and Millennium
Unisa Library: Interactive training tutorials
Evaluation of Millennium (the Integrated Library System)
Evaluation of web-scale discovery services (Unisa Library)
• Enterpise Architecture: I was actively involved in an Organisational Architecture project at Unisa and I assisted with the development of models. 7
Work
Experience
Role Responsibilities, deliverables Key learnings, skills Deputy
Director: ICT
Technology
Direction
Department ICT,
University of South
Africa
April 2013 - Oct 2015
• I was responsible for identifying digital opportunities that could benefit Unisa. The Division Technology Direction worked closely with other strategic role players in order to gain an understanding of Unisa’s needs. This knowledge was used to identify emerging technologies that can be used in support of business innovation or improvement.
• The Division played a role in the initiation of new solutions with a focus on leading edge technologies. The Deputy Director set up, oversaw and coordinated investigations into the future advances in the fields of technology and information. The purpose was to enable Unisa to take the best advantage of the latest developments in information and technology.
• I performed research and produced newsletters and research reports on new technologies relevant to Unisa and its clients.
• As the Deputy Director I assisted the Executive Director: ICT in reporting on operational ICT performance to a number of Management forums, June 2014-December 2015.
• I developed the ICT Departmental Operational Plan 2015.
• I assisted the Executive Director: ICT with updating of the Unisa Annual Performance Plan (2014-2015).
• The vision of the Unisa Department ICT is to “be the enabler of change for UNISA through innovative use of technology”. I headed the Division Technology Direction that functioned in direct support of this vision by investigating and identifying technologies that could add value to the activities of Unisa staff and students.
• Trends analysis, collation, dissemination of information
• Strategic planning
• Customer relationship management
• Change management
• Professional writing
• Strategic and operational reporting
• Research skills: advanced information retrieval; evaluation of retrieved information; interpretation of information; collation; compilation of research reports
8
Work
Experience
Role Achievements
Deputy
Director: ICT
Technology
Direction
Department ICT,
University of South
Africa
April 2013 - Oct 2015
• Leadership
2013: Nominated by the Executive Director: ICT to participate in the Building Tomorrow’s Leaders course, presented by Unisa: Department of Human Resources
• Committee involvement
2014: Member of the Vice Principal’s Committee preparing the Unisa 2016-2030 Strategy.
2014: Member of the Agility Workgroup providing input into the Unisa 2016-2030 Strategy.
2014: Member of the workgroup developing a Digital Strategy for Unisa.
2014-2015: Member of the ICT Policy Review Committee, 2014-2015.
2013: Member of the Vice Principal’s Committee preparing a response to the students and Unions on the new business model for Unisa.
2013-2015: Member of the ICT Enhanced Teaching and Learning Programme Steering Committee.
2013-2015: Member of the Advisory Board for the Unisa Academy for Applied Technologies in Teaching and eLearning (AATTeL), Unisa.
2011-2015: Member of the committee who developed the ICT Enhanced Teaching and Learning Strategy for Unisa. 9
Work
Experience
Role Responsibilities, deliverables Key learnings, skills Acting
Director: ICT
Business
Support and
Innovation
Department ICT,
University of South
Africa
Nov 2017 – April 2018
• Responsible for managing the two divisions within the Directorate Business Support and Innovation, i.e. Business Analysis and Relationship Management as well as User Education and Training.
• Preparation of reports for institutional committees.
• Member of the ICT Executive Management team who
prepared the ICT Strategy.
• Supported the Acting CIO during meetings where the Unisa Digitial Transformation Plan was presented and discussed.
• I served in this position concurrently to being Deputy Director: Business Support and Relationship Management Achievements
I presented the ICT Digital Transformation Journey: Repositioning Unisa to leverage digital opportunities on behalf of the Executive Director: ICT Systems. I presented this at Unisa Change Management Roundtable discussion (Unisa), 4 May 2018.
• Leadership
• Management
• Improving presentation skills
• Trends analysis, collation, and dissemination of information
• Strategic planning
• Change management
• Professional writing
• Strategic and operational reporting
10
Work
Experience
Role Responsibilities, deliverables Key learnings, skills Deputy
Director:
Business
Analysis &
Relationship
Management
Department ICT,
University of South
Africa
Nov 2015 - present
• Management of a team of nine permanent Business
Analysts and two seconded Business Analysts.
• I manage new project requests that come into the division and ensure that proper process (governance) is followed.
• Quality control of documentation done by Business Analysts.
• I manage requests received for the Operational Change Management process and once again ensure that
governance process is followed.
• I assist with departmental reporting. In my capacity as a member of the Extended Management, I provide input into the Strategic Plan of the Department, and I report on the component of the Departmental Operational Plan that speaks to the objectives of the Business Analysis division.
• I am responsible for documenting Business Analysis processes and to ensure that these are updated in
accordance with governance and auditory requirements.
• I am responsible for customer relationship (together with my team) and manage expectations and queries of clients regarding requests that my team members are working on.
• I facilitate mentoring for members of staff (who are not Business Analysts) – Unisa Talent Management Programme.
• Leadership
• Management
• Applying and adhering to governance principles
• Strategic planning
• Customer relationship management
• Change management
• Professional writing
• Strategic and operational reporting
• Quality control of business analysis documentation, e.g. evaluation of content, editing, formatting
11
Work
Experience
Role Achievements
Deputy
Director:
Business
Analysis &
Relationship
Management
Department ICT,
University of South
Africa
Nov 2015 - present
• I was accredited by the Australian Computer Society as a Business Analyst (accreditation valid from November 2014 – November 2016).
• I assisted the Executive Director: Department ICT with strategic reporting to the Management Committee, ICT Committee of Council, Council, Annual Performance Plan reporting (i.e. reporting to the Minister of Higher Education) – 2014-2015. I was responsible for collecting and/or writing reports; for quality control of reports (including content, editing and formatting); submitting of reports to different committees; and ensuring that reporting to different committees are aligned.
• I currently facilitate mentoring for members of staff (who are not Business Analysts) and are participating in the University's Talent Management Programme. I have successfully mentored staff members whom I have subsequently seconded to my division to work as Business Analysts, one of whom has been appointed to a permanent position as Business Analyst.
• I am responsible for the refinement of the Business Analysis processes within ICT and alignment to COBiT, e.g. BAI02 Manage requirements definition.
• I assisted with the development of the Operational Change Management process: piloting and maturing the process.
• I successfully manage relationships with clients and colleagues who interact with Business Analysts, under increasingly difficult circumstances, i.e. limited human resources, no project prioritization process, departmental restructuring.
• I am responsible for the HR management of the division Business Analysis, i.e. performance management of permanent employees; selection and appointment of contractors and/or seconded staff members; management of employment contracts of contractors and/or seconded staff members.
• I was responsible for writing the ICT contribution to the 2015 Unisa Annual Report.
• Over the past few years, I wrote a number of business cases that were approved and signed off, including Student Information System Stabilisation (2018); myUnisa Modernisation (2018); IaaS (2020); Cybersecurity Managed Services (2020); Data Encryption (2020); Identity and Access Governance (2020). 12
Work
Experience
Role Achievements (continued)
Deputy
Director:
Business
Analysis &
Relationship
Management
Department ICT,
University of South
Africa
Nov 2015 - present
• Accreditation and certification
2019: Change Management Foundation – APMG International
2019: DevOps Foundation Certificate – DevOpsInstitute
2016: Obtained PSETA Certification in Project Management (NQF Level 5) – PSETA
2014: Obtained the Certificate in Business Analysis, Faculty Training Institute.
• Leadership
2019: Selected to attend and participate in the ASAUDIT Leadership Institute (South Africa), September
2018-2019: Nominated by the Department Human Resources (Organizational Development) to participate in the 2018-2019 Talent Management Leadership Development Programme: Talent Tenacity (Franklin Covey). I completed this programme successfully.
2018: Selected from applicants from across Unisa to attend the HERS-SA 2018 Academy for Women in leadership in higher education in South Africa
• Presentations
2019: Presented a paper at National ASAUDIT Technology Event 2019: Business Analysis at Unisa – Towards 4.0
2018: I was invited to share my experiences with Job Shadowing. I did a presentation on this at the Project Talent Link Workshop
(Unisa), 9 May.
2011: I was invited by the Unisa Library to do a presentation at the Unisa Library Technology Event on The Business Analyst – Friend or Foe? On the role of the Business Analyst, 22 September.
2011: I was requested by the Executive Director: ICT to gather information on retiring employees and to do presentations on their careers at a farewell function for these employees. 13
My views on the Deputy Director: Business Analysis & Relationship Management role in the Department ICT, University of South Africa Guiding principles
Fundamental requirements that will ensure success in this role Leading business analysis functions and principles
• Experience has taught me that the business analysis function is performed differently in different environments, i.e. the roles and responsibilities of a business analyst is specific to an organization. For example, at Unisa, the business analysts work on projects; perform project management tasks; act as change owners for all operational changes; and are responsible for customer relationship management. Notwithstanding the diverse responsibilities of the business analysts, they perform their tasks within the framework of BABOK principles and use tools that are covered in the knowledge areas of BABOK, i.e.:
Business Analysis Planning and Monitoring
Elicitation
Enterprise Analysis
Requirements Analysis
Solution Assessment and Validation
Requirements Management and Communication
Underlying competencies
• In my opinion, the Deputy Director: Business Analysis should ensure that the team is adequately resourced and equipped to fulfil their roles. This can be done in the following ways:
Identify the need for additional human resources, and motivate for these according to University policies and procedures
Invest in appropriate technology that will support the work that is being done by the business analysts
Review processes regularly – and improve when and if necessary – so as to ensure that the business analysts work in the most effective way(s)
Talent management through mentoring, training, leadership development
• Be an effective leader and a trusted member of the executive/extended management team.
• Display the cognitive ability and insight to contribute to strategy development and operational plan(s), management and execution.
• I regard it as the responsibility of middle management leadership to oversee the management of tasks in order to ensure timely delivery on strategic and operational targets and objectives.
• Provide effective leadership to the Business Analyst team, thereby enabling them to deliver value to their clients.
• “People” skills (i.e. soft skills) are becoming increasingly important in work environments in the fourth industrial revolution.
• A business analyst and/or business analyst team leader needs to enjoy working with people and require strong interpersonal competencies.
• At all times display integrity, objectivity, fairness, professional competence and due care.
• Build effective interdepartmental relationships with Operations, Developers, Governance, clients and professional service providers (when applicable). 14
About me
My priorities Interests and hobbies
• Life-long learner with a natural interest in a variety of topics
• Active, healthy lifestyle: regular gym sessions
• I enjoy good quality TV, especially series, e.g. crime, period dramas
• I am a sports enthusiast: I support the 2019 Rugby World Cup champions
(Springboks), Stormers rugby team, South African Cricket team (Proteas)
• Enjoy going to the theatre and museums
• Travel
• Crafting activities: knitting, embroidery, making greeting cards, crochet
• Music: Singing (I hope to join a choir soon);
• Reading – I have a preference for fiction (English and Afrikaans), and the occasional biography, in addition to the academic reading that I am doing for my PhD
• Personal and career growth
• Work in an environment where I am able to apply my skills, experience and creativity
• Establish and maintain strong professional relationships with a diverse team of colleagues
• Be a trusted member of a high performing team
• Lead my team by example
• Work in an environment that allows me to learn new skills and enhance existing skills
• Sharing my knowledge and expertise with other staff members in a mentoring and development capacity
• Apply creative and critical thinking rather than doing routine work
• Live a meaningful life where I can make a difference in others’ lives
• Maintain a balance between my professional and private life so that I have sufficient time for my family (parents, sister and nieces)
• Be an example to my nieces of a strong, independent, resilient and resourceful woman
15
Any of the listed references may be contacted, if required. References
Dr. D. Hulbert, Director: ICT Business Support,
University of South Africa
16
adiuxf@r.postjobfree.com
Dr. A. Horne, HRD Specialist, Department Human
Resources, University of South Africa
Mr. J. Peijper, Director: Legal Services, University of South Africa, South Africa
Mr. C. Tiflin, Group Information Security, Risk
Management and Governance Head, Maitland
Group, South Africa
adiuxf@r.postjobfree.com
adiuxf@r.postjobfree.com
adiuxf@r.postjobfree.com
Contact details
adiuxf@r.postjobfree.com
2 Hokaai, 786 Arcadia Street, Hatfield, 0083, South Africa hanneri-botha-078847b
17
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