Joshua Samuel Williams

***/*, *-**, ********* Apartments,

Church Road, Mogappair East

Chennai – 600037

Mobile no: 917-***-****

adiuw8@r.postjobfree.com

Objective:

Seeking an opportunity to utilize my technical skills and abilities in the Information Technology Industry that offers security and Professional growth while being resourceful, innovative and flexible.

Professional Experience:

Organization: Tata Consultancy Services, Chennai.

Designation: Senior Process Associate.

Project Role: IT Platforms Support – Linux.

Duration: November 2014 – Till date.

Skills:

Operating System: RHEL 5,6,7,CentOs 6.3, HPUX – 11.31

Disk Management: LVM.

File Server: NFS, FTP

Mail Server: Sendmail, Postfix

Monitoring: Netcool, Nimsoft

Patching Tool: Blade Logic,Ansible.

Ticketing Tool: Service Now, Remedy

Roles & Responsibilities:

Following on ITIL process like Change, Problem, Incident and Service Request Management.

Worked on Building and Provisioning of Linux Servers(Physical and Virtual).

Worked as part of build team and worked on build requests, quality audits and testing of production setups.

Performing OAT and ORT on build servers.

Configuration of Software and Hardware RAID levels in Linux Systems.

Installing firmware updates on servers (driver, system and ilo).

Install the latest patches on HP-UX servers manually.

Install the latest patches on Linux Servers using Bladelogic, Ansible for Cloud Servers.

Upgrading the latest kernel in the Linux Servers.

Install and Removal of packages on the server in line with Vulnerability Management process(HP-UX).

Configure, Installing and maintenance of software packages through YUM & RPM

Reboot servers, in line with the incident or change process.

Co-ordinate with field engineers, on hardware related issues and failed parts replacement.

Co-ordinate with vendor for OS related issues or hardware issues.

Installing & upgrading VMtools for VMware based Linux Virtual machines.

Maintenance and scheduling cron-tab & Monitor the system performance and tuning using top.

Configuring and maintenance of software raid on Linux servers.

Performing Administration - creation, deletion, permissions and file system administration.

Partition creation & formatting using fdisk, parted utility in Linux machine.

Installation, Configuration and maintenance of LVM, SWAP partition.

Configuring LVM's using pvcreate, lvcreate & vgcreate utility and managing file system.

Creating and Configuring ext3 & ext4 file system on Linux.

Performing Mount and unmount operations on file systems.

Maintenance and Configuration of NFS, FTP, and AutoFS (Auto Mount) for file sharing.

Coordination with Storage team/Project Team for getting the external storage space provisioned in line with agreed CRQ.

Giving the permissions for appropriate user and Directories.

Creating and assigning users, groups and manage user rights and security.

File compressing & Decompressing with GZIP, ZIP & TAR.

Organization: HCL, Chennai

Designation: Technical Support Officer .

Project Role: Command Centre Officer – Linux.

Duration: August 2012 – September 2013

RESPONSIBILITIES

Provided support for Linux as part of the Command Center operation team (24*7).

Administration of the services related to the servers with SERVER AUTOMATION CONSOLE.

User Creation and Management.

Administration of the ITSM tools CA service desk.

Strong experience in preparing users technical manuals and Trainings.

Customizing the teams as per the business needs.

Creating and scheduling the reports for the organization requirements.

Key role in the Monthly scheduled maintenance activity.

Monitoring the servers associated with the NIMSOFT.

Analyze the CPU response time from the server using ATTACHMATE.

Scheduling the server in the maintenance mode for patching and implementing upgrades.

Documenting the escalation matrices for carrying out support activities.

Followed Incident, Change, and Problem management as per the ITIL process.

Worked with the vendor (CA) for the test fixes and patches for the service desk.

Setting up the meeting with the end user to push or pull the electronic reports.

Leading the bridge calls and analyzing the issue and helping out in proper communication between the clients and technical team.

Technical Certifications:

Red hat Certified System Administrator – Red hat Enterprise Linux 6,

Red hat Certified Engineer– Red hat Enterprise Linux 6,.

Red hat Certified Specialist – Ansible.

AWS Certfied Solutions Architect

Educational Profile:

2012 Bachelor’s degree in Electrical and Electronics Engineering, from Tagore Engineering College, affiliated to Anna University, with an aggregate CGPA of 6.1.

Personal Details:

Mother’s name: N.Usha .

Date of Birth: 20/08/1990.

Marital status: Married.

Nationality: Indian.

Age: 28 Years.

Sex: Male.

Languages Known: English, Tamil. (Read, Write and speak).

Place: Chennai.

Date: [Joshua Samuel]

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