Wells Fargo, Southfield, MI **/**** - Present

Business Systems Consultant, Information Technology Business Solutions

GE Capital’s Vendor Finance business was acquired by Wells Fargo. Responsible for providing information technology solutions to support business operations that include risk, compliance, legal and reporting. Defined business and functional requirements for LeasingSource, while managing IT effort for Dealer and Program on-boarding, within Wells Fargo Equipment Finance (WFEF).

Defined, tested & implemented business requirements for implementing LeasingSource 2.0 (LS Modernization), consisting of new user Interface while consolidating five applications into a new tech stack

Lead Analyst for onboarding Manufacturer and Dealer Finance (MDF) and Manufacturer Services Group (MSG) Programs to LeasingSource 2.0, within Touchless platform, which provides dealers credit submittals, takedowns, document generation, e-signature and reporting capabilities.

Defined new Production Support process to ensure Service Level Agreements (SLAs) are met

Defined new process for monthly releases, in order to gain efficiencies

Supported onboarding effort for Middle Market (MMKT) program implementation to LeasingSource 2.0

Defined and implemented business requirements for onboarding Bobcat/Doosan to LeasingSource 2.0

General Electric Company (GE), Van Buren Twp, MI 01/2014 – 10/2017

Lead Business Analyst / Project Manager, Capital – Information Technology Business Solutions

Responsible for providing information technology solutions to support business operations that include risk, compliance, legal and reporting. Defined business and functional requirements while managing IT effort for Dealer and Program On-Boarding, within the Equipment Finance Organization. Managed the integration of customer data interfaces, 3rd party services & applications, with proprietary origination systems.

Defined, tested & implemented business requirements for CDK portfolio acquisition ($200MM) with projected annual revenue of $85MM

Led wing-to-wing Dealer onboarding effort to prevent 50-60 duplicate partners/month, increase productivity, minimize errors through automation and consolidate systems & processes while adhering to compliance.

Appointed IT Project Manager to lead effort for onboarding 13 new programs with projected revenue over $392MM, to grow business

Defined business requirements for Healthcare Financial Services (HFS) - New Ticket Automation for GE Healthcare

Lead Business Analyst, Capital - Risk Enabling & Initiatives, IT Business Solutions 11/2010 – 01/2014

Responsible for supporting the Equipment Finance organization on all enterprise information technology initiatives associated with the automated origination platform to support delivery of $600MM of new revenue flow each quarter.

Implemented and maintained GE Capital Americas Information Technology (GECA IT) intranet portal

Partnered with Equipment Finance team to lead and implement reporting for Navistar Financial Services (NFS), Transportation Financial Services (TFS), LeasingSource stabilization and security releases

Implemented 6 critical dealer reports for Navistar Financial Services (NFS) National Accounts which provides portfolio, funding, balloon payment and past due information

Intuitive Solutions, LLC and Intuitive Solutions Enterprise, Inc, Dearborn Heights, MI 11/2005 – 11/2010

President / Account Manager, Professional Services Consultant

Responsible for account management, contract negotiations and customer relationship management while building client base.

Developed, recruited and referred qualified candidates for consulting opportunities

Negotiated corporate contracts with third-party vendors and clients and involved in the Request for Proposals

American Community Mutual Insurance, Livonia, MI 04/2008 – 02/2010

Business Analyst, Information Technology

Defined business and system requirements (current and future state, use cases, user interface, impact and gap analysis) for Individual and Group healthcare products.

Facilitated workshops to identify and document business and functional requirements, in order to support business needs

Participated in the study and resolution of complex problems while identifying alternatives and recommended solutions

Worked with all lines of business/functional areas for end to end process, (Individual, Group, Actuarial, Policy Administration, Corporate Communications, Vendor Relations, Claims, Web, Finance/Accounting and Marketing) as well as third party vendors

Appointed to provide consultation for the SharePoint migration

Blue Cross Blue Shield of Michigan (BCBSM), Detroit, MI 10/2007– 04/2008

Training and Communications Coordinator, Information Technology – Business Intelligence Center (BIC)

Responsible for assessing the skillset of BIC employees as well as identifying training / professional development needs and process improvement activities, as a member of the Continuous Improvement Team (CIT). This was a contractual position while providing professional services to BCBSM.

Created 2008 training roadmap and curriculum for BIC personnel

Created and generated customer satisfaction survey

Developed new performance evaluation process (PEP) to align with BCBSM’s corporate performance transformation goals

Implemented SharePoint site as the corporate enterprise solution for document repository

Coordinated BIC’s internal and external communications to ensure BCBSM understands the value of the BIC.

Interfaced with information technology, human resources, corporate education, corporate communications and sales departments

T-Systems, Rochester Hills, MI 11/2005 – 10/2007

Senior Business Analyst, Information Technology

Responsible for gathering and documenting business and system requirements (process and data flows, use cases, data mapping and user interface) for new vehicle launch, warranty claims processing, data warehouse, finance, parts, warranty test center. Position was on a contractual basis, while providing professional services to Audi, VW and Bentley.

Facilitated requirements definition workshops for mainframe, client server and web applications while consistently averaging 4-7 projects simultaneously

Developed Business Design/Conception documents for large programs within all lines of business

Provided support for entire Software Development Life Cycle (SDLC) by interfacing with both Volkswagen, Daimler Chrysler Corporation and T-Systems, on the program to manufacture the Routan vehicle

Pup Inc/Enlighten, Ann Arbor, MI 05/2005 – 10/2005

Content Manager, Information Technology

Responsible for managing the production lifecycle of the 2005 Model Year Change Over (MYCO) for Audi of America’s US, Canadian and French-Canadian websites.

Liaison between Enlighten and Audi of America’s (AoA) to obtain content and approvals from Product Managers, On-line Marketing, Marketing, Legal, typically equipped, pricing, assets, copy and permission rights for articles rev

Defined, maintained and tested scope documents / requirements for Engineering, Art, Content and QA departments as well as third party vendors, related to vehicle, build and configurator

Ford Motor Company, Dearborn, MI 06/2001 – 03/2005

E-Business Project Leader/Business Analyst, Ford Customer Service Division – Marketing & Sales

Responsible for defining business requirements for a web based self-help Business to Consumer (B2C) application designed as a call center cost savings effort within Consumer Affairs; a part of Ford Customer Service Division. All positions within Ford were on a contractual basis.

Interfaced with business owners, IT managers, creative agencies and third party vendors within Business to Business (B2B) and Business to Consumer (B2C) environments for requirements elicitation

Defined content and content management processes while managing Ford deliverables

Developed charter, roll-out/launch plan and coordinated focus groups and end user testing

Actively participated in Request For Quote (RFQ) - purchasing process

Program Manager, Ford Motor Company - Information Technology 08/2000 – 05/2001

Responsible for implementing common help desk processes, within a new business model. The Application Management Center (AMC) is responsible for production support, enhancements and maintenance for 1500 applications.

Enforced new usage of common help desk processes

Developed roll-out/launch plan as well as trained and communicated new process

Participated in Executive Management Advisory Board

Business Analyst, Ford Motor Company - Information Technology 12/1999 – 08/2000

Responsible for defining and supporting continuous improvement initiatives sponsored by AMC senior leadership.

Created issue tracking procedures for Y2K while interfacing with executive management for mitigation strategies

Instructed organizational wide orientation program for all new employees

Increased the volume of returned responses for the customer satisfaction survey from 7% to 90%

Computer Based Training Specialist, Ford Motor Company; FCSD – Marketing & Sales 04/1998 – 12/1999

Responsible for designing and developing sales and service computer based training modules (CBTs) for a new middleware being developed for Ford and the Dealer System Providers (DSPs).

Scoped for distribution to Ford, Lincoln, and Mercury dealers throughout North America

Defined, designed, developed and packaged CBT

Call Center Trainer, Ford Customer Service Division – Marketing & Sales 06/1997 – 04/1998

Responsible for Level 1 training of Ford College Graduates (FCGs) and Agency personnel in Ford’s Customer Relationship Center (CRC).

Developed computer based training for each Department within Consumer Affairs, i.e. Dispute Settlement Board (DSB),Litigation Prevention, Special Liaison, Reacquired Vehicles (RAV) and Consumer Intervention to cater to their specific needs related to regulatory compliance concerns

Appointed to represent Consumer Affair’s end user during the creation of the new call center user interface

Monitored and tutored customer service representative’s quality operating metrics (call time, talk time, hold time, aux time and call handling)

Education - Central Michigan University, Mount Pleasant MI; BS Education, MI Secondary Provisional Certificate

Certifications – Certified Scrum Master (CSM)

Software / Systems – Siebel, LeasingSource, SalesForce, Remedy, FICO, ALM, Cognos, Business Objects, Service Now, JIRA

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